Compaq Presario CQ60: Do not connect computer user

cannot get into my laptop.

Turn on computer and upcoming stops: the user profile service has not the log on.

User profile cannot be loaded.

Thanks for any help that can be provided.

Hi @doublesix66 ,

Thank you for visiting the Forums HP's Support and welcome. It's a great site for information and questions. I looked in your question about your Compaq Presario CQ60-210US laptop and receiving a message from the user profile service failed the log on. Here is a fix for it from Microsoft. It seems that the profile you are trying to connect to a file corrupted in it.

You can do a System Restore. System Restore will help if something is automatically updated and wasn't on the laptop. This helps others correct this error message.

When running a system restore note remove all USB devices. Disconnect all non-essential devices because they can cause problems.

I hope this helps.

Thank you.

Tags: Notebooks

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