Complete blocking of the PC that requires a difficult start to recover when you use Assistant scanner and camera when you use a peer-to-peer on a USB port connection.

Ideas:

  • You have problems with programs
  • Error messages
  • Recent changes to your computer
  • What you have already tried to solve the problem

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Hello Cavman35,

Thank you for your message.  Please provide comments to a few questions so that we can better help you get this issue resolved.
This happens every time that you use/start the Scanner Wizard and camera?  If not, is there something that seems to be in common whenever it 'hangs '?
Have you ever been able to transfer data using this connection, or is this a new phenomenon?
Has anything changed since you started facing this problem?  To include hardware, software or update change.
In the meantime, you can try a clean boot in order to eliminate the possibility of a 3rd party applications interfere with the transfer.  Click HERE for instructions to boot.
We can't wait to hear back on your part.
See you soon

Engineer Jason Microsoft Support answers visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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