Complete healing is not complete

I'm a 23-d060qd TouchSmart with Windows 8. I got my new computer for about 6 weeks and had to do a recovery complete twice so far. I think that one of the programs I have installed screwed up drivers and registry the first time; the dvd player has decided to eat every dvd I put in it with a tag.  Called for help and they told me that I had to disassemble the computer! I tried but still couldn't get out the disc, but then found that if I switch back the entire screen of the dvd player opens. When I tried to uninstall a program only 4 programs were in the list, and when I tried to run some programs he would say that there was something missing in the registry. Because the computer was fairly new and I had installed a few programs I thought I'd do a full restore to start over. EVIL. Even if I said don't step back or save anything that he automatically filled in some positions so I know he things "Save." Also some things still were working well. I tried to restart the computer several times and it hangs... literally left for two hours once and nothing. I rebooted and it worked so I installed programs, but that week did this got worse. I did a full restore again last night and now have noticed some programs that were there before are no more. On the desktop, there is an element of HP that was somehow like the start menu which is not the case to find. The computer seems to be well-developed, but I'm having a time difficult manuvering because I liked this program on the desktop. I am now torn between doing a full restore, once more, or just to add other things but I thought that I would write first aid. I really wish that the computer was "Like NEW" really! Any ideas on why full restoration will not return to the factory settings as it is said?

Hello

What is the quick start of HP?

Please check this document and see if it's what you're looking for.

http://support.HP.com/us-en/document/c03557078

Hoping to hear from you soon.

Thank you

Tags: HP Desktops

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