Component multimedia Cisco Unity has met a serious error.

Hello world

I got this error this morning do not know why but computer users caused to stop being able to access their messages voice someone can tell me why this happened and how to avoid this again? Thank you

Event type: error

Event source: CiscoUnity_Wav

Event category: error

Event ID: 822

Date: 03/07/2007

Time: 08:29:48

User: n/a

Computer: UNIT

Description:

Component multimedia Cisco Unity has met a serious error.

EXPLANATION:

A serious failure occurred on port 1, when querying a device of wav formats supported playback. Depending on the severity of the failure, parties on this call might experience unexpected behavior or be disconnected. In some cases, more calls on this port are not managed properly.

TECHNICAL DETAILS:

Thread 0 x 00001308 broke down on Port 1 to AvWav

DESCRIPTION:

File: e:\Views\cs_CU4.0.4.221\un_Miu\UnityAvWav\WAVOUT. C (1232)

Method: WavOutSupportsFormat

WaveOutOpen/FormatQuery failed: call failed with error (6).

He also has

Event type: error

Event source: CiscoUnity_Wav

Event category: error

Event ID: 801

Date:

Time:

User:

Computer:

Description:

Component multimedia Cisco Unity has met a serious error.

EXPLANATION:

A serious failure occurred on port 1 in the multimedia treatment of wav. Depending on the severity of the failure, parties on this call might experience unexpected behavior or be disconnected. In some cases, more calls on this port are not managed properly.

TECHNICAL DETAILS:

Thread 0 x 00001308 broke down on Port 1 to AvWav

DESCRIPTION:

File: e:\Views\cs_CU4.0.4.221\un_Miu\UnityAvWav\WAVOUT. C (1496)

Method: WavOutFormatSuggest

Failed: call to WavOutSupportsFormat failed.

AND

Event type: error

Event source: CiscoUnity_PHGreeting

Event category: error

Event ID: 437

Date:

Time:

User:

Computer:

Description:

An unexpected error occurred trying to play wishes for a Subscriber. One of the reasons could be that the call was interrupted while you wait for the sentence. This can happen when the system of the CPU unit is attached. Technical details - (PersonalGreeting) greeting to call handler id [3052] with alias [ch_kking]. return [0x80004005] online 1173 of the E:\Views\CU4.2.0.110\un_Conv1\Scripted\ConvSub\PHGreeting.cpp file.

a reboot solved the problem?

If you log in the unit using desktop remote with the/console. This could be your problem.

Upgrade solution your remote office application.

Nice day

Tags: Cisco Support

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