Computer brand new-can't get it to wake you up

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  I have a wear antispy checker on my computer and I can't get off. I used norton and spy sweeper to bring down and it will get not off my computer. I ran a syslog on hijacking this and it is the newspaper. now the spy scan detects the auditor antspyware spywear and it is quanrantines and deletes, but it does not go far. I have tried everything to get rid of it and I have not found any solution.

  Logfile of Trend Micro HijackThis v2.0.2
  Scan saved at 17:49:54, 09/16/2008
  Platform: Windows XP SP2 (WinNT 5.01.2600)
  MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
  Boot mode: Normal

  Ongoing process:
  C:\WINDOWS\System32\smss.exe
  C:\WINDOWS\system32\csrss.exe
  C:\WINDOWS\system32\winlogon.exe
  C:\WINDOWS\system32\services.exe
  C:\WINDOWS\system32\lsass.exe
  C:\WINDOWS\system32\svchost.exe
  C:\WINDOWS\system32\svchost.exe
  C:\Windows\System32\svchost.exe
  C:\WINDOWS\system32\svchost.exe
  C:\WINDOWS\system32\svchost.exe
  C:\WINDOWS\Explorer.exe
  C:\WINDOWS\system32\spoolsv.exe
  C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
  C:\WINDOWS\system32\bgsvcgen.exe
  C:\Program Files\Fichiers Symantec Shared Shared\ccSvcHst.exe
  C:\Program Files\Fichiers Symantec Shared Shared\ccSvcHst.exe
  C:\WINDOWS\eHome\ehRecvr.exe
  C:\WINDOWS\eHome\ehSched.exe
  C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM. EXE
  C:\WINDOWS\system32\nvsvc32.exe
  C:\WINDOWS\system32\svchost.exe
  C:\Program Files\VentSrv\ventrilo_svc.exe
  C:\Program Files\Viewpoint\Common\ViewpointService.exe
  C:\Program Files\VentSrv\ventrilo_srv.exe
  C:\Program Webroot Sweeper\SpySweeper.exe
  C:\WINDOWS\ehome\mcrdsvc.exe
  C:\Program Files\Fichiers Symantec Shared\AppCore\AppSvc32.exe
  C:\WINDOWS\system32\dllhost.exe
  C:\WINDOWS\System32\alg.exe
  C:\WINDOWS\system32\msiexec.exe
  C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
  C:\WINDOWS\system32\ctfmon.exe
  C:\Program Files\Mozilla Firefox\firefox.exe
  C:\Program Trend Micro\HijackThis\HijackThis.exe
  C:\WINDOWS\system32\wbem\wmiprvse.exe

  R1 - HKCU Software Microsoft Internet Explorer Main, Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=4061114
  R0 - HKCU Software Microsoft Internet Explorer Main, Start Page = http://www.yahoo.com/
  R1 - HKLM Software Microsoft Internet Explorer Main, Default_Page_URL = http://www.dell.com
  R0 - HKLM Software Microsoft Internet Explorer Main, Start Page = http://www.dell.com
  R1 - HKLM Search Microsoft Internet Explorer, Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=4061114
  O2 - BHO: (no name) - {1E8A6170-7264-4D0F-BEAE-D42A53123C75} - C:\Program Files\Fichiers Symantec Shared\coShared\Browser\1.5\NppBho.dll
  O2 - BHO: (no name) - {32341E7E-C319-46DE-91D0-E30BB1A3CABA} - C:\WINDOWS\system32\byXPHaBS.dll (file missing)
  O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
  O2 - BHO: WarningBHO Class - {9989F1F6-70DE-4244-AC9F-6672983681A0} - C:\Program Files\AntiSpyCheck 2.1\IEWarning32.dll (file missing)
  O2 - BHO: (no name) - {A49E097A-D6EF-4B2F-8B0F-1230E998587F} - C:\Program Technologies\iebt.dll (file missing) v1.8.4
  O2 - BHO: (no name) - {F8011EEB-E020-4A1A-B2DF-AA4B12A2B40D} - (no file)
  O3 - Toolbar: Show Norton - {90222687-F593-4738-B738-FBEE9C7B26DF} - C:\Program Files\Fichiers Shared\coShared\Browser\1.5\UIBHO.dll Symantec toolbar
  O3 - Toolbar: Veoh Browser Plug-in - {D0943516-5076-4020-A3B5-AEFAF26AB263} - C:\Program Veoh Networks\Veoh\Plugins\reg\VeohToolbar.dll (file missing)
  O3 - Toolbar: (no name) - {07AA283A-43D7-4CBE-A064-32A21112D94D} - (no file)
  O3 - Toolbar: Internet Service - {F99D0C20-F8E1-43B6-AB24-3F16BFAEA77B} - C:\Program Technologies\iebr.dll (file missing) v1.8.4
  O4 - HKLM\... \Run: [Symantec PIF AlertEng] 'C:\Program Files\Fichiers Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe' / a/m "C:\Program Files\Common Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
  O4 - HKLM\... \Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe/auto
  O4 - HKLM\... \Run: [ISUSPM Startup] c:\progra~1\common~1\instal~1\update~1\isuspm.exe-demarrage
  O4 - HKCU\... \Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
  O4 - HKCU\... \Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
  O4 - HKLM\... \Policies\Explorer\Run: [start] C:\Program Technologies\iebtm.exe v1.8.4
  O8 - Extra context menu item: E & xport to Microsoft Excel - res: / / C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL. EXE/3000
  O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
  O9 - Extra 'Tools' menuitem: Sun Console Java - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
  O9 - Extra button: research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR. DLL
  O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe
  O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe
  O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
  O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
  O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583}-C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
  O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
  O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
  {O17 - HKLM\System\CCS\Services\Tcpip\... \{59BBAE0A-CB03-4F65-B37F-7FBC6EBEF475}: NameServer = 85.255.115.28,85.255.112.200
  O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 85.255.115.28 85.255.112.200
  O17 - HKLM\System\CS2\Services\Tcpip\Parameters: NameServer = 85.255.115.28 85.255.112.200
  O17 - HKLM: NameServer = 85.255.115.28 85.255.112.200
  O20 - AppInit_DLLs: snawfy.dll gnbqbs.dll gdpwqd.dll oaluay.dll wmvqrw.dll ygichp.dll synzta.dll hjvria.dll geyfdx.dll vqmdcz.dll zjrfgw.dll zuvnju.dll haumau.dll xopqvp.dll lwhbim.dll yiankc.dll xkzsgf.dll
  O20 - Winlogon Notify: byXPHaBS - byXPHaBS.dll (file missing)
  O20 - Winlogon Notify: xxYRkhgD - xxYRkhgD.dll (file missing)
  O20 - Winlogon Notify: yayyaApN - yayyaApN.dll (file missing)
  O20 - Winlogon Notify: __c002AB83 - C:\WINDOWS\system32\__c002AB83.dat
  O20 - Winlogon Notify: __c0088FBE - C:\WINDOWS\system32\__c0088FBE.dat (file missing)
  O22 - SharedTaskScheduler: depreciable - {716002db-288c-4bf0-80cd-a467e78d8b55} - (no file)
  O22 - SharedTaskScheduler: chicot - {c27abdde-8a43-4a7f-81c0-3fc3c952284f} - C:\WINDOWS\system32\sgntu.dll
  O23 - Service: automatic LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe Planner
  O23 - Service: Recorder GOLD library services General B (bgsvcgen) - B.H.A Corporation - C:\WINDOWS\system32\bgsvcgen.exe
  O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program files Symantec Shared Shared\ccSvcHst.exe common
  O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program files Symantec Shared Shared\ccSvcHst.exe common
  O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program files Symantec Shared Shared\ccSvcHst.exe common
  O23 - Service: COM host (comHost) - Symantec Corporation - C:\Program Files\Fichiers Symantec Shared\VAScanner\comHost.exe
  O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Google Updater\GoogleUpdaterService.exe
  O23 - Service: Symantec Password Validation (ISPwdSvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\isPwdSvc.exe IS the
  O23 - Service: LiveUpdate Notice Service Ex (LiveUpdate Notice Ex) - Symantec Corporation - C:\Program files Symantec Shared Shared\ccSvcHst.exe common
  O23 - Service: LiveUpdate Notice Service - Symantec Corporation - C:\Program Files\Fichiers Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
  O23 - Service: lxcy_device--C:\WINDOWS\system32\lxcycoms.exe
  O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
  O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Fichiers Symantec Shared\CCPD-LC\symlcsvc.exe
  O23 - Service: Symantec AppCore Service (SymAppCore) - Symantec Corporation - C:\Program Files\Fichiers Symantec Shared\AppCore\AppSvc32.exe
  O23 - Service: Ventrilo - Unknown owner - C:\Program Files\VentSrv\ventrilo_svc.exe
  O23 - Service: Service Manager Viewpoint - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe
  O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. (www.webroot.com) - C:\Program Webroot Sweeper\SpySweeper.exe

  --
  End of file - 8848 bytes

  
  

• My IllustratorCS4, iMovie and iNdesign CS4 that came with my computer when I bought it about 4 years ago does not work after I was informed by a representative of Adobe until this day my computer. I still have the programs on my computer. How can I get re

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