computer freeze-supposed to be associated with directx

3 days ago my computer started to freeze every time I tried to open itunes. I did a scan of mcafee and it froze the file: c:\windows\system32\d3d11.ll. I did an analysis of approximately 15 times since and it still does the same thing.

Once restarted in safe mode, I received the following message is displayed: the instruction at 0 x 76001175 referenced memory at 0x75dfcf87. The memory could not be written. Click on ok to terminate the program.

I tried to run the directx diagnostic tool, but my computer freezes.

I made sure all updates have been installed on my computer and have installed the latest update for directx. Inspiron 1545. installed vsp2 Windows Vista. 32 bit

Help, please!

Hi chiclet620,

I've seen several references to this file being malware.  See the following articles with some good information to help clean your computer:

http://Windows.Microsoft.com/en-us/Windows7/how-can-I-tell-if-my-computer-has-a-virus

and

http://Windows.Microsoft.com/en-us/Windows7/how-do-I-remove-a-computer-virus

I hope this helps!

Debra
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think

Tags: Windows

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