computer laptop didn't shutdown + other problems
Hi there, do not know if this was published in the correct area, but I'm buying a new HP Pavilion dv6-6023TX, (it was yesterday (7.1.2012)) everything was fine - he started and "preparing the Office for first use" as expected.
I then connect to my home wifi and install Skype and the Web (test the audio beats on the laptop - visiting Youtube) However, when I decided to stop the laptop (that I'm about to go out) I discovered that the laptop has no stop - well initially its look like its closing, however screen shutdown of windows 7 everything just to stay there from what I see on the screen, the thing turns yet so I hope this isn't like its frozen or anything.
I power off the laptop computer (holding the power button down) and restarted the laptop to see if the problem is just once. but the laptop turns off not
After the third attempt, I decided to install the 61 Windows Update (as she appeared in the notification area) but the problem continues.
I do not know if these other problems are related to the closed issue but I also meet.
-J' also discovered that the cell phone doesn't work any usb thumb drive removable disk/hard drive (formatted in NTFS) on plug usb 2.0 or 3.0.
-my keyboard and mouse bluetooth could be picked up by the built-in bluetooth, however, windows does not attempt to install it.
Sorry for the grammatical errors and message long post, Please help! I'd rather not force the laptop to stop whenever I decided to stop.
Thanks for the quick response... I created recovery disks, but it was not necessary. because the laptop was purchased recently, I hand the store for an Exchange - they did not find any problem with the laptop and told me that they don't trade him because they think that it was no problem.
Back home, I found out what was causing the problem, it was windows update (for some reason any). I noticed this desire to drive removable USB to recognize if they are inserted in the usb slot when windows starts up. the closure was not a problem if I don't connect to any windows first user account. -It also a problem after I connect quickly and stop as well.
After looking at the specs of the laptop, I noticed that it was not the installed operating system to service pack 1, (Harvey Norman (the store where this notebook was the purchase of) scored the operating system like windows 7 Edition home premium SP1.) If after installing the service pack 1 update (no do not by windows update help - failed 3 times) shut down the computer normally laptop with USB devices so that the bluetooth mouse + keyboard to recognize and installed.
so with Service pack 1 is installed, the problem was solved.
Tags: Notebooks
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