computer not stop, even the arrow won't spend. all this is completely frozen

not on my computer, but a friends so he asked me to try & find a solution

Hello

1. don't you make changes to the computer until the problem occurred?

I suggest you to try the steps below and check if it helps.

Method 1: Try to start your system in safe mode and check if the same problem occurs.

http://Windows.Microsoft.com/en-us/Windows-Vista/start-your-computer-in-safe-mode

 

Method 2 : If the question does not exist in Mode safe mode then try to put your computer in a clean boot state.

By setting your boot system minimum state helps determine if third-party applications or startup items are causing the problem.

How to troubleshoot a problem by performing a clean boot in Windows Vista or Windows 7:
http://support.Microsoft.com/kb/929135

 

Note: After the boot minimum troubleshooting step, follow step 7 in the link provided to return the computer to a Normal startup mode.

Hope this information is useful.

Tags: Windows

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