Computer repaired

Back in January, my computer is completely turned off - no indication of power. Sent from my Alienware X 51 R2 to DELL computer for repairs. Before shipping, I removed my two hard drives by recommendation of DELL. By getting my computer back, they said that they replaced the card logical and graphical map. Once I reinstalled my disks, the computer started, but would lock up after a few minutes. I started in SafeMode w/network and was able to use Firefox. Unfortunately, I can't access Microsoft Office product problems and have installed updates (they mistake). Tried to launch the Microsoft Fixit program, but this error also. I even tried to restore to the last known long before the death of the computer; no joy. I've been without my computer since 8 January, and now that I'm back, I'm frustrated that I have additional questions. Any help would be greatly appreciated.

Duane

First of all, contact Dell.  They should help you with this...

With respect to the update of Windows, it was full of problems for owners of Windows 7.  I can help you with this.

First of all, it takes a very long time.  By long, I mean kind night too long.  If, after having been supremely patient for long hours, WU still does not work or product of errors, try the following steps:

Windows Update does not work

This is a very common problem lately.  The tool the more importantly you need right now is a lot of patience.  Resources Windows Microsoft Update are prioritize the updates of Windows 7 to a very low service level and have been since the beginning of summer 2015.  It is not uncommon that the update of Windows to take one night.

In many cases, the following rather simple and fast process works.

http://answers.Microsoft.com/en-us/Windows/Forum/windows8_1-update/Windows-Update-problem-error-code-80080008/de8114b5-1487-4B31-9b28-f11974718df1?auth=1  This thread has essentially lists a series of commands that I found generally fixed WU.

Start, all programs, accessories, right-click on command prompt, select run as administrator, OK.  Type the following in the black box:

  1. net stop wuauserv
  2. net stop cryptSvc
  3. net stop bits
  4. net stop msiserver
  5. Ren SoftwareDistribution.old C:\Windows\SoftwareDistribution
  6. Ren C:\Windows\System32\catroot2 catroot2.old
  7. net start wuauserv
  8. net start cryptSvc
  9. net start bits
  10. net start msiserver
  11. pause
  12. Output

Services of type in the text box above the start planet.  Find each of the following items and make sure they are set to automatic: Intelligent Transfer in the background, cryptographic, Windows Installer, Windows Update services.  Double-click on each item and choose automatic.

If you still have a problem, try this.  It will take a long time, but in almost all gets case Windows Update back on the right track.

  1. Download and run the appropriate version for your system KB947821 update readiness tool system.  https://support.Microsoft.com/en-CA/KB/947821 32-bit systems X 86.  X 64 64-bit systems.  This is likely to take some time (may be several hours) because it makes all kinds of resets.
  2. Download KB3102810 directly from the Microsoft web site and install it.  https://support.Microsoft.com/en-us/KB/3102810

Now restart Windows Update.  Do NOT restart Windows.   Be very, very sick, it will probably take a while.

Tags: Windows

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