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• Unable to Scan to the computer after downloading macOS Sierra. Is this a software problem?

  How can I scan from HP Envy 4500 to computer after downloading macOS Sierra?

  Hello wdemetris,

  Thanks for asking for scanning helps here in the Apple Support communities. I understand how it is important to have access to your scanner and am happy to offer help for this.

  As a precaution, we always recommend that you have backups to make sure that all your data is safe. You can perform a backup using Time Machine and an external hard drive. Use this article to help make a backup of your Mac: use Time Machine to back up or restore your Mac.

  Then, in accordance with article help: printer and scanner for Sierra, El Capitan, Yosemite, and the Mavericks macOS software, the HP Envy 4500 e-all-in-one is supported for printing and scanning. The drivers must be installed, but if not, if it please go to the App Store and check the updates tab to see if there are updates for HP. If there is, please install.

  If you have only general questions about how to get your updated scanner in place or how to scan pictures, please check out these two articles: macOS Sierra: implement a scanner & macOS Sierra: scan images or documents. If everything is configured correctly and you still have problems scanning, please visit this help article: macOS Sierra: scanning troubleshooting.

  Thanks again and have a great rest of your day.

• I clicked on a link on my computer.

  I clicked on a link on my computer. I've got Yosemite 10.10.5. I now get location of verification questions to an address that according to me is the one I opened upwards. Does that mean I have a virus and what should I do?

  It is probably just to ask your location and is not a virus. Try going to System Preferences/security & privacy / confidentiality, unlock the lock and see if there is a box you can uncheck which stops applications. Safari is probably the logical choice.

• Why do I get a message saying that my computer is not registered for me

  I show the icon of the application that will not download because I get a message that says my computer it is not mine or is not saved for me.  WHY!

  What is the EXACT message you get?

• iPhone 6 will not appear in my computer after upgrade iOS10

  Hello.

  I'm trying to download videos from my iPhone 6 more if I plugget the phone to my computers USB port, using the original Apple cable, iTunes opens upward, sees the phone but I do not see my phone in my computer (Windows 10), so I can't access a photo or a video on my iphone.

  I tried to stop and start the service Apple USB, restarted my computer and the iPhone, tried all of my USB ports but still do not see the phone in my list of devices. Before iOS 10 my iphone appeared in my computer!

  Any help with this?

  Looks like I have to unlock my iPhone, access my main screen with the app, then connect the USB cable, and then it shows to the top in the list of devices, so problem solved.

• Anyone know how to solve my problem? I can't import my photos from Iphone to computer. Sign says: Photos in the camera cannot be imported because the IPhone is locked with a password or read. My phone is unlocked. I've tried everything

  Anyone know how to solve my problem? I can't import my photos from Iphone to computer. Sign says: Photos in the camera cannot be imported because the IPhone is locked with a password or read. My phone is unlocked. I tried everything, every single idea. Without success! Any other idea?

  For example, you specify that the device does not display the lock screen, correct? Do you use Touch IDS? If so, try to put your finger on the device to see if it's what he wants.

  See you soon,.

  GB

• Deleting emails, mail approx. records even Clears Yahoo on computer?

  Given that the content of Mail takes a lot of space, I want to delete a large number of emails and files (the same that exists on Yahoo mail). I just want to be sure that their deletion on the mail app won't also erase them from Yahoo on my computer.

  Hey CloudsRestWalk,

  Thank you for being a part of the communities of Apple Support.

  I see that you're wondering about the impact of the removal of the mail files on your e-mail account.  Everything depends on whether or not the mail files are saved on your Mac, or if they are part of Yahoo.  In the Mail sidebar, you should see the label above the folder list.  If she says "on my Mac" then the emails in that folder are stored on your Mac, and delete the folder should not affect what you see on the webmail of Yahoo.  On the other hand, if the label says "Yahoo" then the folders are on the mail server itself, and remove them will remove them from Yahoo email servers.

  For assistance with freeing up storage space, then take a look at the information in this link:

  Mail for Mac: free up the storage space for an e-mail account

  Take care.

• How to transfer a project from one computer to another file

  Hello

  In order to burning a DVD on my laptop that is older, I'm trying to transfer a working from a library folder and insert it into another on the old computer. I used a USB key. All the data has been transferred, but how do i:

  1) enter a library on the old computer? I DID this, but it will not appear in the Final Cut. I "Showed the content" and it allowed me to put the file in THIS library, but it will not appear in the column "libraries."

  (2) create its OWN library on the old computer?

  Thank you.

  Mike Scully

  Stay out of the whole library. This is a complex database. If the components have moved the database becomes useless. Pretty much all you need to do inside the library can be done from the inside of the PCF.

  If you cannot move the entire library from one machine to another on an external drive, you can move a project of a new library. That will copy only the clips used in the project. You can take it on the other machine. You can also export a master file and consider on the other machine to make the DVD. It is perhaps the simplest.

• installation of Sierra on MacBook - locked system & computer killed hard reboot

  MacBook locked during installation of Sierra. Pressed the power button to a hard reboot and now can not initialize get only a message stating your computer restarted because of a problem of waiting to continue to go, but it keeps looping to the same Message and keeps trying to restart.

  I put the installation disc in a attempted to hold the c key during the restart and the same thing happens

  The installation disk will not help on a Mac running macOS Sierra.

  Start your Mac while pressing the command + R keys.

  From there, you should be able to use the built in utility to check, repair and restore the OS X disc using OS X Recovery.

• Trying to connect a computer to the lan port Aiport Express "auto assigned IP address"

  I am trying to connect a computer to the lan on my Airport Express port. In preferences, it says "status: connected, Ethernet has an assigned IP address and won't be able to connect to the internet." Any suggestions?

  An "auto assigned" IP address indicates that your computer could not find or negotiate with a DHCP server to obtain an IP address appropriate for network access.

  It should be more on your network to provide assistance if you need it. For example, is the terminal of AirPort Express the only router in the current configuration of your network? What exact model do? What is the brand and model of your modem Internet?

• My computer with two hard drives and 2 starting systems has the car crash in the solid state. When I got the new drive and tried to restore from time capsule, I lost some data. How can I see what backups are on the time capsule? My laptop is also backed u

  My computer with two hard drives and 2 starting systems has the car crash in the solid state. When I got the new drive and tried to restore from time capsule, I lost some data. How can I see what backups are on the time capsule? My laptop is also saved to the time capsule. Everything is in 'Data' when I look through the Airport utility. I think that the information that I've lost are still there since I was a Capsule 3 to.

  Time Machine backup to a sparsebundle.

  The sparsebundle will use the share name of computer. So, it should be obvious who is your Macbook and that is your Macpro.

  Open the sparsebundle in Finder and keep open the subfolders until you get to the backup of each separate hard drive...

  You has of course set the exclusion in Time Machine?

  By default, Time Machine will exclude your second drive unless you have included it. Did you?

  Once you get to this level during the backup, you can do a full restore manually whenever you want.

• Synchronization and backup from iPad to the computer using iTunes

  Since the last update, last week, did someone else with problems of synchronization/backup of their Air iPad with their computer via iTunes?  iPad OS 10.0.2, iMac OS X Lion 10.7.5 Air (updates is no longer available for this computer). I had no problem before this last update.  -Pop-up message on the computer: "iTunes could not connect to the iPad...". my name... because an invalid response was received from the device. ' Pop up message on the iPad at the same time: "trust to this computer?  Your settings and your data will be available from this computer when connected.  "Option click on TRUST or don't trust.   I clicked on the TRUST several times without success.  Please help me if you can.  Thank you.

  There is no alternatives that save to iCloud instead of it, or upgrade your software and/or hardware to run a newer version of iTunes.  iOS 10 requires iTunes 12.5.1 find which demands in turn 10.9.5 OSX or newer.

• Airplay iMac switches back on computer after you select the apple tv. Why?

  From Imac display by selecting Appletv heard music lasts for a few minutes then switches to my computer. Why?

  Hello brianfromsooke,

  If you try to use your iMac, Apple TV AirPlay, but the audio output automatically switches to your iMac, it may not be the flow enough on your Wi - Fi network.
  

  If AirPlay disconnects itself, your wireless network can be too busy or have too many wireless interference to maintain the connection of the antenna. Learn how to solve the problems of Wi-Fi connectivity. The manual of your router network may have additional suggestions for maintaining a strong and fast connection with your devices.

  Use AirPlay to view a video of your Mac on a HDTV

  Sincerely.

• My computer always tells me to update the Pages, but when I go to the App store, it will not be updated, I just get the spinning wheel.

  My computer tells me every day to update the Pages, but when I go to the App store (where I bought it) and click on update, I just get a spinning wheel.

  The specific version of Mac OS X (Apple logo: about this Mac) and version specific Pages (Pages: pages) will prevent us from guess.

• Protecting the Keyring on a work computer

  Hi, I could not find an answer to this, so I'll ask: I have my personal Keychain connected on my work computer. The problem is that you can access my personal keychain using the password on my laptop, as opposed to my password real iCloud. This means that our it guy could possibly access highly sensitive passwords such as banking & such accounts. I want to make my iCloud Keychain is accessible only by using this password, not a laptop system password. Any suggestions? Thank you!

  This isn't exactly an answer to your question but it's the best advice I have in the circumstances. Never, ever keep anything on a unit of the company that you do not want your company to have access to. In most cases, they have a legal right to everything on the device. You have generally no expectation of privacy on a computer company. My company has fired people for data that they considered inappropriate on company owned phones. Delete your keychain from the computer of the company data, if you want to keep behind closed doors.