Computer will not properly install update KB976098 + new software

I was a lot by browsing this site and saw that many people is facing the same problem. What I did find was a person with software problems.

My computer was purchased 26/11 this year with Windows 7 pro + Microsoft office home and student . One day Windows were 27 updates to install and therefore has been left overnight. In the morning update no. 27 was still install and never finished. Had to restart the computer to exit the update screen. days later there were 4 updates to install. Still once, the last update was never completed.

Now, there's only 1 update important remaining, KB976098 , the fix for the time zones that I presume.

Not only the update will not install, now the new software may not be installed properly:

I tried some actions (such as downloading stuff, install software, games) while windows tried to install the
Update:

  • During the installation (for example.) Adobe Reader, Comodo FireWall took more than a minute to display its notice of default on an attempt to install software on the computer and therefore compromised the initial installation.
  • Turn off Comodo Firewall does not solve the problem. Delay of the computer respond when an action of the instalation was performed is the same.
  • The installation of update process could not be stopped once he was "installation."
  • The icon of 'disable' had no notification "update", but once to close the office and displays the message "loging off", the computer is never extinguished.
  • While playing an online game, nothing unusual has happened, no delay on start-up or exit.
  • When you save things like a packadge power point (for conferences of 2007 to display on older versions) the application would freeze and the package has never been created
  • Presentations PowerPoint would have graphics errors, such as the black and white rectangles containing all movable objects.

After Force-reboot of the computer, cancel the auto-update feature and remove it from the list self-install, I retested evevrything:

  • Adobe Reader has been installed successfully, even with Comodo Firewall active
  • Comodo Firewall has reacted instantly to any attempt installation
  • More online games the same
  • PowerPoint correctly displays images and created packages without error
  • Turn the computer off was possible without forcing the stoppage.

Now, I'm checking the updates installed and found out there are only installed 23 (in the Control Panel installed updates ). The history of the update displays more than 74 update. As mentioned previously, the first batch of update contained 27 updates, No 23 or 24. I checked some of these updates to the story:

  • There are a few updates, eg. update of security for microsoft office system who have 10 diferent KBs (being the first of its kind, his last KB974234 KB936514). Five of them have been installed twice: KB936514; KB951944; KB954326; KB956828; KB960003

I guess in these 74 updates, replacents occurred in 23 updates, and some are not microsoft partners to be included in the Panel of installed updates . I really don't know, that's why I am asking :D

I tried the more possible ways to install the update, downloading it mannualy, disabling the firewall, close all other applications, etc. etc...

I would like to know the following:

  1. Why is not install update KB976098?
  2. Why other users have the same problem with recent updates?
  3. How to prevent the installation of update if the stop command does not work?
  4. How can I turn off the computer without having to install the downloaded update?
  5. Are double downloaded updates a problem?

I wrote this for so long now. If I forgot anything, the question might be already in the text.

Thank you for your time and patience! :)

Read the "Updates since the previous cumulative Windows time zone update" section of http://support.microsoft.com/kb/976098. If you do not reside in one of these 14 zones, really useless this not (IMHO) security-related update, so you can just "hide":

1. stop the automatic updates service:

Start > Right click on run , and then select run as administrator > services.msc (type) > [OK]
Double-click automatic updates > click stop
(Stopping the service will take a moment)

2 remove the contents of the download folder:

Start > Right click on run , and then select run as administrator >
(type or copy/paste) %windir%\SoftwareDistribution > [OK]
Open the download folder and delete its content
Close the window.

3 start | Control Panel | System maintenance and (if you use Classic view, skip this step). Windows Update: Select the installed updates: right click on the Update for Windows 7 (KB976098) | Click hide update | Confirm the prompt UAC (User Account Control), if any, & OK your way out.

4. start the automatic updates service:

Start > Right click on run , and then select run as administrator > services.msc (type) > [OK]
Double-click automatic updates > click Start
(Stopping the service will take a moment)

=====================================
To restore/show updates in Win7: Start | Control Panel | System maintenance and (if you use Classic view, skip this step) | Windows Update | Restore hidden updates: Find and select the update you want to install. Click restore. You can now select once again it and install through the normal process.
=====================================

Comment: For some reason, a lot of Win7 users have had problems trying to install KB976098. for example, http://social.answers.microsoft.com/Forums/en-US/vistawu/thread/b620bb51-11e9-48f4-9a45-4034498cb8e1

~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

Tags: Windows

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