Computer won't work, Explorer keeps freezing immediately it opens

I have an Aspire 5100 computer running Vista as an operating system. Unfortunately I can't do anything with my computer as windows Explorer not responding as soon as I go to my control panel or computer. I think I have a virus or two, but I want to install malware bytes from a memory stick. I tried to get my computer to make SFc/scannow, but it asks if I am the administrator who I am, but has not asked for a password and I don't know when to put in. Can someone help me because it gets very tedious? Thanks in advance

Hello

follow these steps in the Mode safe mode with networking

Download update and scan with the free version of malwarebytes anti-malware

http://www.Malwarebytes.org/MBAM.php

You can also download and run rkill to stop the process of problem before you download and scan with malwarebytes

http://www.bleepingcomputer.com/download/anti-virus/rkill

If it does not remove the problem and or work correctly in normal mode do work above in safe mode with networking

Windows Vista

Using the F8 method:

  1. Restart your computer.
  2. When the computer starts, you will see your computer hardware are listed. When you see this information begins to tap theF8 key repeatedly until you are presented with theBoot Options Advanced Windows Vista.
  3. Select the Safe Mode with networking with the arrow keys.
  4. Then press enter on your keyboard to start mode without failure of Vista.
  5. To start Windows, you'll be a typical logon screen. Connect to your computer and Vista goes into safe mode.
  6. Do whatever tasks you need and when you are done, reboot to return to normal mode.

also run the sfc/scannow command.

http://support.Microsoft.com/kb/929833

Use the (SFC.exe) System File Checker tool to determine which file is causing the problem and then replace the file. To do this, follow these steps:

  1. Open an elevated command prompt. To do this, click Start, click principally madeprograms,Accessories, right-clickguest, and then clickrun as administrator. If you are prompted for an administrator password or a confirmation, type the password, or clickallow.
  2. Type the following command and press ENTER:
    sfc/scannow

    The sfc/scannow command analyzes all protected system files and replaces incorrect versions with appropriate Microsoft versions

Tags: Windows

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