Configuration of blackBerry Smartphones, BB App World icon icon does not

Hello! I have BB Torch 9810 and I recently experience given my previous BB Curve 9300... Although all e-mails, contacts restered 100%, I started having problems with the 9810 BB... World Apps BB icon didn't exist in the office while I installed and reinstalled several times, (b) applications twitter and FB Apps don't seem to, (c) configuration icon when I click it it invites a mistake on BB toolkit and doesnot open... I did the installation of soft and hard, but problems exist... Besides, I realized that my mails where not downloaded, and I restored them once again I synchronize the server... Is it possible to fix it? I can do a complete new installation of OS 7.1, and this will solve my problems? Thank you in advance...

Hello and welcome to the community!

Given everything you describe, I agree that a reload of the OS would be your best bet to try to resolve this situation. The easiest way is, on a PC (you can not do on MAC):

(1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below.

2) uninstall all the BB OS packages from your PC,

(3) make sure you have the BB Desktop Software already installed

(4) download and install on your computer, the BB OS package you want:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp
  • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.

If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

Good luck and let us know!

Tags: BlackBerry Smartphones

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    • http://us.BlackBerry.com/support/downloads/download_sites.jsp
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