Photosmart 6520 - establishment of eFax with greyed the button "create a new account.

I just bought a Photosmart 6520 new and am setting up eFax service. While he was trying to set up eFax "create a new account" button is grayed out, do not allow me to create an account. I found a HP support document for my printer which helps with the implementation of eFax. On the document it says:

NOTE: If the button create account is unavailable or greyed out, the printer is already registered with eFax.

I didn't record the printer with eFax, but just to check that it was wrong, I clicked on "login to eFax and clicked 'forgot number?' when you are prompted for an eFax number I never was affected. I put my email address and the message verified, as I expected, that the account was not in their database. I then did a search on the forum where I found a topic 'Registration of EFAX' that said, it has been resolved. The solution to say

"I'm sorry to hear that you have a gray button to create an eFax account for your Photosmart 6520.

The questions that you have, please call HP Cloud Services at 1-885-785-2777 if you are in the USA/Canada region. »

I tried to call this number and it is an invalid number. I searched other corrections and I see not a published solution, but see that there is a problem with high frequency. Help, please.

Thank you

gf_printer

Here is the solution, if you do not have to hunt around with invalid documents, phone numbers, etc... as if I had to.

If you configure a printer offering eFax free, but when you create an account, eFax, the 'Create new account' button is gray, then here's what you do:

  1. Call eFax @ 1-800-287-3499 and select "Sales". Do not select "Customer Support" because it prompts you to enter your fax number, you do not. Tell the sales person the question and ask to be transferred to a customer support agent.

  2. Customer support agent will take information from you such as your zip code, your email, your hpeprint email address, type of printer and then open a ticket with a representative from hp for the configuration of the fax number.

  3. You should then receive a fax of test from the person who took your eFax number. You will get also an email with the information you need for eFax, including your fax number and your PIN.

Good luck!

Tags: HP Printers

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