Connection broadband now requiring a connection?

Hi all! I recently encountered a problem with my internet connection, I'm hoping that maybe someone else has already known and solved.

Last week I started having intermittent internet service (Comcast is my ISP) and a day later the connection disappeared completely. I called Comcast customer service and has been disconnected call several times (because the side is snow storms) but managed to understand that the problem is not actually with the connection itself, but something with my machine. I confirmed this by dusting off an old computer and it will connect to internet just fine. I am running XP on the old machine and Vista on the problem computer.

Now, all that said, my main problem. Whenever I try to connect, a dialog box appears asking me to connect with a login and a password which I don't have. Comcast even told me that they do not use any kind of connections. In my view, that the box says something about my connection to wide band. Forgive me, I don't remember exactly what he said.

So in summary, any person is asked to connect, out of the blue, when starting a web browser?

Thanks in advance for your help. I'm sure I left out a lot of details and will provide them the best I can.

In Internet Explorer, click on Tools > Internet Options > connections and never a dial-up connection . Boulder computer Maven
Most Microsoft Valuable Professional

Tags: Windows

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