contact center express product configuration

Hello

I'm doing a CCX 5.0 configuration. I have 50 agents. I want redundant servers. Should what components of CCX I choose redundant? Do I need for 100 places or 50 enough?

Is it enough to order only redundant MCS servers?

Hello

You will need only 50 officers command, and at least, you will need to order two MCS servers and HA for IPCC Express software license.

Hope this helps,

Juan Luis

Tags: Cisco Support

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