Product configuration... Please wait and then nothing!

Hello

I had my HP LaserJet MFP M175 np 100 for nearly two years.  It has been implemented for almost the same two years without problem.  Recently, I tried to add two new laptops to wireless and the majority of wireless laptops connected started having problems printing.  In addition, all the IPAD is connected to the wireless printer could no longer find the AirPrinters printer.

So I tried to uninstall the driver of any PC laptop, so that I could start over completely.  Now I'm trying to place the main laptop on the connection and when I install the driver with the CD for the printer comes with, it goes through all the steps up to 'Install '.  When he arrives to install and has written to connect to the printer and the PC, I connect the laptop via USB, and then the login step 100%.  The next screen says "configuration...". Please wait "."   Then the meter never passes 15% and wrote the error message that appears: "unable to communicate lease to ensure that your PC and the product are connected via the USB cable and that the product is on and ready."

Many times I reinstalled the software I've never had this constant message.  I tried on another laptop and it still gave me the same message on that one.  Can someone help with this error message?

Help, please!

Thank you!

Hi @ChristiC ,

I understand that you cannot set up the printer on the wireless again. I can help you today.

If the printer is in an error state, it will not be recognized on the computer.

Power cycle the printer.

Make sure that the printer is connected directly to a wall outlet. (do not use a hub or a surge protector) This ensures that the printer is full on and can help this situation.

Restore the default settings of the network printer.

  • Press the Setup button. (key)
  • Select the network configuration Menu.
  • Then select default settings.

Print a configuration report to ensure that the IP address is 0.0.0.0 and the SSID is disabled.

Go to the install button (key) on the printer, arrow to the reports on the right, select config report.

Check Device Manager to see if the USB printing support has been installed for the printer or with the name of the printer, under Bus USB controllers. How to make in the Windows Device Manager?

Let me know how the printer is listed, or if you have exclamation points.

If you have an exclamation point on the printer, right click and update the printer drivers.

If the pilot will not be updated or you have a composite USB or an unknown device, try and update the driver, if it will not, right-click and delete the entry.

If the printer is not listed, or would not be updated, unplug the USB cable and run the uninstaller from the CD.

I disable all the start up programs and temporarily disable the Antivirus software to see if there is a program to interfere in the background. How to use MSCONFIG. Click the Startup tab and click Disable all.

Then download, save and run the latest drivers. Drivers HP LaserJet Pro 100 color MFP M175nw.

Test the printer.

Then you need to go back and enable startup programs and turn on the Antivirus software.

What operating system you use on computers? How to find the Windows Edition and the Version on your computer.

Please provide detailed results if you're still having problems.

Good day!
Thank you.

Tags: HP Printers

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