Contacts of Q10 of blackBerry not saved

I enter contacts manually in contacts on my Q10.  He first asked me if I wanted to save the contacts locally or on my SIM card.  I chose first locally, entered several names and phone numbers, you click Save for each, but they are not on a list of contacts... not all, Favorites, SIM... not that that's the list.  So I thought maybe I needed save on my SIM card and reinstated the 14 contacts that I started with.  Now, when I click on all Contacts, I see only 10 contacts who have Facebook accounts (even though I have the Facebook link disabled).  The other 4 contacts are not there at all.  When I click on contacts from the SIM card, the list is totally empty, although I said that is where I want to save.  What I am doing wrong?

UPDATE: I took the Sprint technical support phone to our store.  Even if I had updated the software just 3 weeks ago, they did another update of software (including the Contacts app) and everything reset.  All contacts are saved, and I can save on local.  Everything seems to work fine now!

Tags: BlackBerry Smartphones

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