Contradictory versions of Citrix

The Situation:
We have client computers running Windows 7 Professional SP1 with Fujitsu scanners connected via USB with Services Terminal Server RemoteScan to Citrix version 9.714.0.0 installed so that our end users can scan documents in a system access via RDP. These same customers have Citrix receiver 14.1 and Internet Explorer 9 completely patched also installed. End users use Citrix Receiver to access system from a third party external to our network called RouteMatch (http://routematch.com/). To access the RouteMatch software end user connects to a Web site and then connects to the Citrix of RouteMatch server using the Citrix Receiver plug-in.

Problem 1:
What I noticed, given that we have implemented RouteMatch (almost a year now), is that when ANY program needs to be modified (e.g. installed, uninstalled or reinstalled) on these computers with Citrix Receiver both RemoteScan software installed, Citrix Receiver will stop working. "Stoppage of work", I mean when double click on icon RouteMatch in the website of asp2.routematch.com, the 'start' of Citrix window bar gets about 1/4 of the way through the window, stops, and then this window is replaced by another window with a message of statement "application is not available" or something similar.

Workaround for problem 1 solution:
I uninstall and reinstall the Citrix Receiver on each PC software. (In the last six months I had to reinstall the Citrix Receiver six times on all PCs).

Troubleshooting problem 1:
Trying to permanently solve this problem I made so that new versions of the Citrix Receiver and RemoteScan Terminal Services for software Citrix (without a 'swap') are installed on the PC. Also, since other computers with Citrix Receiver ONLY installed for RouteMatch do not have this problem when I change another program on PC, I wonder if there is a strange conflict going on between Citrix Receiver Dell RemoteScan Terminal Services and Citrix software because the two programs are associated with Citrix.
I contacted also supported RouteMatch. They agree that there is probably a conflict between the Citrix Receiver and RemoteScan software. They believe that the problem 1 and problem 2 (see below) are symptoms of the same problem. Offered it a potential solution (see Troubleshooting for issue 2), which I put in place, our end users have tested and has not resolved the problem 2. In the same conversation that had me to implement the potential solution, the tech also recommended I have contact the Support of RemoteScan (which I do here) and see if your support team, or the members of the forum community, has had an experience with RemoteScan and Citrix Receiver contradictory between them.

Problem 2:
In the last month RouteMatch started crashing randomly on those computers with Citrix Receiver both RemoteScan Terminal Services from Dell, Citrix software installed. By "randomly crashing", I mean, usually, but not always (sometimes 10 minutes later, sometimes never), within 2 minutes after the newspapers involved in the application of RouteMatch (once they have successfully logged into the asp2.routematch.com site, double-click on the icon RouteMatch and Citrix Receiver starts correctly) a window indicating "Citrix HDX engine has stopped working" is displayed. The only option is to click on the button "close the program". Once the "Close program" button pressed the RouteMatch application closes.

Troubleshooting problem 2:
I confirmed that this problem occurred recently, that doesn't happen on computers that have installed Citrix Receiver of Dell RemoteScan Terminal Services and Citrix software. Because this problem occurs in the application of RouteMatch, and no change for the Citrix Receiver RemoteScan Terminal Services and Citrix software took place, I recommended that our end user, who is the Manager RouteMatch contact RouteMatch support.
After the end user and I contacted RouteMatch tech supports, the tech and I ended up installing an older version of Citrix Receiver (version 10.1) technology said has been a stable solution proven for the majority of customers who are running in this error message. After installation and have our users to test, the error message persists. In the same conversation that had me to install the old version of Citrix Receiver, the tech also recommended that I have contact the Support of RemoteScan (which I do here) and see if your support team, or the members of the forum community, has had an experience with RemoteScan and Citrix Receiver contradictory between them.

NOTE 1: My theory of Dell RemoteScan Terminal Services and Citrix Receiver for software Citrix is exactly that: a theory. There are other programs installed on computers with the installed RemoteScan software (e.g. Fujitsu Scanner drivers and related software) that are not installed on computers that do not have the RemoteScan software installed. My theory is based on circumstantial evidence, 10 years of experience in troubleshooting I.T. problems and the fact that both pieces of software associated with Citrix. So, if anyone has a better theory or a solution that does not involve RemoteScan software, I'm willing to try.

NOTE 2: I know that our RemoteScan software is a permutation/upgrade that is optimized for Windows 7. Because of my theory of Citrix Receiver and RemoteScan contradictory, I asked about this swap with Dell a few months ago. So, I also know that this swap will cost more than $1,000. My problem is that I have no evidence that the current version of the software RemoteScan we use is causing this conflict with Citrix Receiver, so I have no way to convince management to spend money for swap/upgrade of RemoteScan software. In addition, it would be an embarrassed me and our I.T. Department if management spend money to swap RemoteScan software and problems remained after the swap.

NOTE 3: RouteMatch support persons have no experience in troubleshooting a potential conflict between Citrix Receiver and RemoteScan. I will leave my support contacts at RouteMatch know that the old version of Citrix Receiver does not solve the problem 2. I will also continue to help me solve this problem, as much as possible, and if I don't find a solution through them I'll post to this topic.

Meanwhile, can anyone on this forum help me solve these problems?

Someone at - it members of the forum or support staff RemoteScan never race in this unit or a similar problem?

Does anyone have proof that swapping RemoteScan software will solve this problem?

Yes, RemoteScan upgrade can actually solve the problem. If you wish, please connect to our website and download the trial on the post to see if this new version works for you.

For further assistance please contact us at 406-721-0276 Monday to Friday from 08:00 to 5 pm MST.

Thank you.

Tags: Dell Tech

Similar Questions

Your version of Citrix ICA is not compatible with this version of Windows.

Original title: Contact Citrix Systems, Inc. for support__Your version of Citrix ICA is not compatible with this version of Windows. ___You are using Windows Vista SP1. __

I'm trying to access a secure gateway. I have installed the program but is does not seem compatible with vista. What can I do?

Go to http://www.citrix.com/ and download an updated of the Citrix ICA client package.

"JBernardLaughton" wrote in the new message: * e-mail address is removed from the privacy... *

I'm trying to access a secure gateway. I have installed the program but is does not seem compatible with vista. What can I do?

Is there documentation that lists versions of CITRIX that are compatible for installing creative cloud?

Is there documentation that lists versions of CITRIX that are compatible for installing creative cloud?

See the link below:

Support boundaries for virtualized environments or server-based

I can't install Presenter 10 because I get a message "a contradictory version or prelease... it exists on this computer.

I have 8 presenter installed, then upgraded to 9 presenter. I uninstalled both. However, I get this message when I try to install 10 Presenter: "a preliminary or contradictory to Adobe Presenter 10 (64 bit) version exists on this computer. The contradictory version must be removed before the installation of the current media. »
I have never had a Presenter 10 installed previously in any form. I suspect that something in the registry is the problem. Someone at - he had this experience and know how to solve?

Hi Dan,.

You will need to remove registry settings and manually delete presenter of your system files. Please follow the steps (make sure that you take the help of a technician before editing the registry) below:
1. Make sure that the presenter is not visible in 'Control Panel'. If the presenter then uninstall everything first. Make sure you check option "Delete preferences" window of uninstall when uninstalling it.
2. Go to run > type "Regedit" and click ok.
3. Expand: "HKEY_CURRNT_USER" and go to software > Adobe.
4. "Adobe Presenter" folder right click and delete it.
5. Now develop: "HKEY_LOCAL_MACHINE" and go to software > Adobe.
6. Delete the file "Adobe Presenter video Express.
7. Go to: "HKEY_LOCAL_MACHINE" > SOFTWARE > "Wow6432Node" > Adobe > and delete the file «Adobe Presenter»
8. Go to: C:\Program Files (x 86) \Adobe and remove Adobe Presenter folder.
9. Go to: C:\Program Files\Adobe and delete folder Adobe Presenter.
10. Restart the Machine.
11. Install new uncover 10.
Kind regards

MILIN

What version of Citrix Receiver must be installed on a Surface Pro?

Surface Pro 128 - I have a Citrix Receiver for professional use need reach a virtual office. »

Should I look at Citrix downloads for Windows Mobile. Windows 7 or Windows 8?

I don't think that shopping in the store is the appropriate response when the job requires me to go to Citrix for an installation.

Thank you

John S.

Hi John,.

Please visit the Microsoft Community forums and post your query.

I understand that you need Citrix receiver to access a virtual office surface pro.

You can use Citrix Receiver for Windows 8/RT to access published applications and desktops of Windows 8 and Windows RT devices. You can download and install Citrix Receiver for Windows 8/RT of the store of Windows applications.

Follow the steps below to install Citrix receiver.

(a) open Windows app store from the start screen.

(b) press the Windows key + C, select search.

(c) type of Citrix receiver.

(d) click on Citrix receiver for Windows store and click on install.

See the link below.

Citrix Receiver

http://apps.Microsoft.com/Windows/en-us/app/Citrix-receiver/dcbba44a-A3FD-41F4-951D-1117998c583d

Also check out the links below.

Receiver for Windows 8/RT 1.2

http://support.Citrix.com/proddocs/topic/receiver-8RT-12/REC-8RT-12-wrapper.html

Any receiver for Windows 3.4

http://support.Citrix.com/proddocs/topic/receiver-Windows-34/receiver-Windows-34-about.html

Hope that the information was useful. If you have further questions, or for Windows-related questions, feel free to post. We will be happy to help you.

Citrix Xen Application Web plug-in does not install

I'm trying to connect to my email @ work, but I need to download Citrix Xen Application Web plug-in to do this, I got it at some point before that I had a crash in my computer and had to be reset. Now, I can't seem to download, running amd record correctly, it fails and indicates that the installation has failed because of an error trying to read the file. When I can get it in what concerns the attempt to open, it opens a page of adobe? Any idea what I need to do? I'm running a Windows Ultimate edition.

Hi Starenoc,

1. what version of operating system you are using?

2. What is the version of citrix installed on your computer?

3. what browser do you use?

4. what version of IE are you using? (If you use Internet Explorer)

5. What is the error message or an exact error code?

Please provide the details above.

Please follow the steps:

1. click on Start > type folder in the search box (option click on Run for XP), and then press enter.

2 remove all files and folders in the Temp folder.

3. then try to download and install Citrix Xen Application from this link: click here to download citrix

Please visit this link for more information: http://support.citrix.com/product/ica/win/ https://support.citrix.com/

Citrix

My client connects to our program on a site hosted by Citrix. The HP Laserjet P2035n printer does not print. I can see the job of getting to the printer and outside Quebec, but nothing prints on the printer.

After that a lot of time spent with the Citrix support team, they conclude that there's a new driver. Here is their response:

From your question, I would recommend reaching out to HP to find a compatible driver that will work in Citrix. Based on our documentation this printer was supported last on XA 5 32-bit.
http://www.Citrix.com/ready/en/Hewlett-Packard/HP-LaserJet-P2035n-printer

The question is - is there a driver uptodate more for the new version of citrix?

Thank you

John

This link says:

Citrix compatibility

HP LaserJet P2035n printer is verified to be compatible with:

Citrix XenApp product releases 5.0 32 bitXenDesktop

4.0

Hi John,.

The HP Laserjet P2035 is not supported on Citrix, as you can find below:

http://h20195.www2.HP.com/v2/GetPDF.aspx/4AA0-8465ENW.PDF

You can try the driver for the UPD PCL5 and check if this can give you no results:

http://h20566.www2.HP.com/portal/site/hpsc/public/PSI/swdHome/?sp4ts.Oid=4157320&AC.admitted=1402072015163.876444892.199480143

Shlomi

Cannot uninstall/remove Citrix XenApp Plugin Weg

We cannot delete an incorrect version of Citrix XenApp Weg Plugin downloaded last week. It says "prepare to remove", then another window comes up saying "Please wait while Windows configures Citrix XenApp Plugin Weg", then a third window appears saying "your client installation cannot continue. The Setup program detects that a client already exists on your device which can be changed by an administrator. To upgrade this client contact your administrator. " It appears after declaring first that's about to remove the program, he then tried to run the program. We have not had any problems uninstalling other programs and should be administrator on this computer, because we have been the sole owners.

Hello LindaH0802,

Read the following article from Citrix on the removal of the XenApp Web Plugin:
http://support.citrix.com/article/CTX121917 - how to remove the Client ICA Citrix or XenApp plugin for Windows using the string to uninstall Windows Installer (files. (MSI) or InstallShield (EXE files)

This will help you answer your question.

Sincerely,

Marilyn
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think

RM Server v 10.604.0.0 - support for Citrix Clients

Hello
I have 10.604.0.0 installed on a windows XP SP3 pro machine x 86. I have version 11 ICA client installed and works well. I want to upgrade the Citrix Client for 12.3.0.8. This version is supported? Do I have to re - run the RMS installation after updated the cleint to re-register the .dll with the ICA client files?

Hello

This release of RemoteScan Server supports all existing versions of Citrix. You want to reinstall this version of RemoteScan Server after the update of your Citrix client. Please make sure you have the current version of RemoteScan client installed.

Taskbar of Citrix XenApp 6.5/RDP in front of the taskbar

My users on my citrix farm launch the RDP application (MSTSC.exe) in the Web Interface to connect to their desktop computer Windows Vista/7 to work. The task bar they see initially are the taskbar of their PC at home instead of the taskbar to their work PC. They can minimize then maximize demand and (most of the time) corrects the problem temporarily, until they connect to next time.

I contacted Microsoft and they had me install a few patches that didn't say it was directly for this problem, but to go ahead and install it. It made no difference. I installed the latest version of Citrix Hotfix (2) and a few other Citrix offers Microsoft patches. Which none has solved this problem.

We get the same results if we use the latest version of the Citrix Receiver customer or not. I saw a video on YouTube that shows the problem of taskbar RDP and I don't think they were going thru Citrix in their video, so I don't think that as a matter of Citrix.

In Citrix I can set the screen resolution to a percentage less than 100% (window) so that users can see their full screen and the taskbar and taskbar of their PC at home just under the window, but if I do that, my two monitors users will not get this feature.

My users on my citrix farm launch the RDP application (MSTSC.exe) in the Web Interface to connect to their desktop computer Windows Vista/7 to work. The task bar they see initially are the taskbar of their PC at home instead of the taskbar to their work PC. They can minimize then maximize demand and (most of the time) corrects the problem temporarily, until they connect to next time.

I contacted Microsoft and they had me install a few patches that didn't say it was directly for this problem, but to go ahead and install it. It made no difference. I installed the latest version of Citrix Hotfix (2) and a few other Citrix offers Microsoft patches. Which none has solved this problem.

We get the same results if we use the latest version of the Citrix Receiver customer or not. I saw a video on YouTube that shows the problem of taskbar RDP and I don't think they were going thru Citrix in their video, so I don't think that as a matter of Citrix.

In Citrix I can set the screen resolution to a percentage less than 100% (window) so that users can see their full screen and the taskbar and taskbar of their PC at home just under the window, but if I do that, my two monitors users will not get this feature.

I fixed this by changing the setting in the .rdp file, in the line "winposstr:" once this has been set correctly I got fullscreen with the taskbar of PC home behind the taskbar to work PC.

Citrix MetaFrame Presentation Server

What to do for the following message: "your version of Citrix ICA is not compatible with this version of Windows.

Published content:

Hello

The answer for sub questions are the following:
1. Yes, I faced a problem in my hard desk and I changed it & re.installed Windows 7.
2. In case of normal use, I click on the launch of Citrix Web Client icon and access to the ERP server but after changing the office hard it is unresponsive and when executing 'Check solutions online', I get this message.
3. I don't know exactly the version of Citrix ICA because it is installed on the company's server and users access the application after the installation of "Customer MetaFrame Presentation Server (ActiveX) for 32-bit Windows" on the user's PC.
I hope that the above are useful and I will have soon support

Note: I tried to get help from www.citrix.com but I could not,

Thanks & best regards,

Magdi

Hi mame,.

Thank you for the update.

Note: To avoid confusion, we have removed the duplicate thread. Please try to respond to the current thread, which will help you solve the problem as soon as possible.

Given that the problem persists, you will need to get in touch with Citrix Support for assistance.

If your system is connected to a domain, you can also get in touch with the system/network administrator to check the same.

Hope the helps of information.

Let us know if you need help with Windows related issues. We will be happy to help you.

Citrix and SAY bug-ettes

Successfully installed IT dept.have customer SAY Desktop version - 11.1.8.785 - 11890 on their version of Citrix, but there are two small hitches
(1) Weblogic server does not appear in the windows Explorer navigation pane, it is only accessible from the desktop icon and the url windows Explorer pane, this could be due to policies?
(2) he forgets the properties of the server between sessions, I guess it may be a registry entry that needs to persist?

Martin,

(1) when you say "Weblogic server does not appear in the windows Explorer navigation pane", I assume you mean actually WebCenter content, not weblogic? If so, then this option is enabled by right-clicking in an empty space in the navigation pane and selecting 'show all files '. To configure this in the registry, use the following (this includes as well the 'Expand to current folder' option):

[HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionExplorerAdvanced\\\]

"NavPaneExpandToCurrentFolder" = DWORD: 00000001

"NavPaneShowAllFolders" = DWORD: 00000001

"

(2) you can create the server in the registry by using the following:

REGEDIT4
[HKEY_LOCAL_MACHINE\SOFTWARE\Oracle\WebCenter Desktop\Content\WebDAV\Servers\MyServerName]
"ServerType"="ucm".
"ServerURI"="http://myhostname:16200 / cs/idcplg/webdav.

[HKEY_LOCAL_MACHINE\Software\ORACLE\WebCenter Desktop\Content\Shared\Config\MyServerName]
"HostCgiUrl"="http://myhostname:16200/cs/idcplg.

Or see the documentation for more information on this:

http://docs.Oracle.com/CD/E29542_01/doc.1111/e14495/desktop_admin.htm#INECM1912

Dan

More older Citrix Presentation server ESXi 5

We have a Citrix server which is currently powered by a hamster peg-legged and held together with duct tape. Cost is a problem, then we got a quote for a decent server that can be extended. We would like to install ESXi 5 and have the Citrix Presentation server on a virtual R2 2003 computer. To save money, they do not want to move to a more recent version of Citrix so we will migrate.
They currently have Citrix Presentation Server version 4.5. Who will work in ESXi 5 (on a 2003 R2 VM)?
TIA!

It will work absolutely - I have several of them works just fine.

Cisco VPN and TOSHIBA 3G cards

Hello

Since the introduction of WIN7 there was a big problem with the Cisco VPN client and 3G cards.
See the next on the Cisco support forum thread: https://supportforums.cisco.com/thread/2017102

The interesting part is this post:
https://supportforums.Cisco.com/message/3166246#3166246
It seems that Cisco uses what is called Citrix DNE.

So I Googled it and came up with this link:
http://www.Citrix.com/lang/English/LP/lp_1680845.asp

On this page it says:
DNE now supports the WWAN devices in Win7. Before you download the latest version of DNEUpdate from the links below, make sure you have the latest drivers for your network card by downloading from the websites of sellers.

It might be a long shot, but someone can it there with a card 3 G TOSHIBA, win7, and cisco VPN access, try this new version of Citrix DNE?

You have Toshiba laptop with 3G card?
Can you test for us and post the result?

I n t have Win7 on my machine.

Satellite A100-225: need for HDD upgrade PCMICA card reviews

Hi, I have this laptop:

http://UK.computers.Toshiba-Europe.com/cgi-bin/ToshibaCSG/JSP/productPage.do?service=UK&PRODUCT_ID=116145

I am interested to do an upgrade of the disk using a PCMICA Cardbus Card.

What version of card is recommended for this computer and serial ATA version too?

I have a standard for this PC PCMCIA card slot and an Express Card slot. There are also a number of contradictory versions of SATA. Can you guys recommend a specific map and a specific brand that would be best suited to this system?

Hello Raid

I might have a bad day today, but I didn't understand what you want to do exactly. Can you please send a link where I can see what card you want to use?

You want to use the external HARD disc or what you mean exactly with the PCMICA card to upgrade the HARD drive?

Contradictory versions of Citrix

Similar Questions

Maybe you are looking for