Conversion issue free trial version of membership for teams

Initially, I registered for the trial almost 1 month ago membership. 2 weeks ago I got an email to activate my membership creative cloud for teams (with the same email as the free membership). I clicked on the link in the invitation email.

However, when I connect creative cloud, he always says I'm on the trial subscription. Furthermore, I can not activate Photoshop CC.

If someone could help me with this question or point me in the right direction, it would be highly appreciated.

Hi, Jeff. I contacted my COMPUTER service and we solved the problem by creating a new Adobe ID with another email address and helps him to accept the invitation. Thanks for your help.

Tags: Adobe

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