Could not import a particular Exchange user

We imported a lot of Exchange users in the unit, but a particular user will not appear in any importation of the exchange of the unit or in Exchange for importing bulk. I did a thorough look and compare to other users in the AD are in the same container and which appears fine and have found no difference. I run DBWalker and found no error and verified that the user is already subscribed to the unit. Any suggestions on what to try next?

Thank you

Mike

First of all, the unit version and config info would be useful here. I guess you're on AD with a construction of 4.0 (x) the unit - if not, please let us know.

They are likely stamped as a user of the unit already - I guess that it's commercial (i.e. not Exchange 5.5) - it is the ciscoECSBULocationObjectID property that is used for this tag.

You can clean it using the global Manager of subscriber you will find in the filing of the tools on the desktop. If you right click on the server of the unit and you select this option to import users, you can then navigate through your AD trees to find the user - all users will display regardless of whether or not they are subscribers. Find this user and if you right click on them I bet option you will get will be to clean up the user, not import them (indicating that they have been stamped as a user). You can clean them and then you can import them and you should be good to go.

Tags: Cisco Support

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