Cracking DV6-3120us palmrest

I have a DV6-3120US I bought in December 2010 and the Palm started to crack. Which is unusual because I do not use the keyboard on the laptop itself. I use a desktop and mouse keyboard because keyboard on the laptop is floating and it takes just a few use. The crack is not the heat. It is not overheating and it sits on my desk on a cooling block. I have not dropped it and he only left my office to travel twice since I've owned it. Basically I have he pampered the last 9 months. My question is HP will replace it under warranty? It is NOT something that I did and we see on the photos I'm posting it spreads through the Palm even under the HP sticker. It looks like a defect of manufacturing/for me.

http://img718.imageshack.us/img718/9043/crack1e.jpg

http://img710.imageshack.us/img710/102/crack2l.jpg

I have owned 5 Lenovo/IBM ThinkPad to the thread of years and never had a problem like this. Of course I got scratches on them (I used for business) but they never cracked. This HP laptop (this is my personal laptop) doesn't even have one scratch other than the crack shown above.  It is still under warranty. How would it be best to contact HP about this? I don't want to go through the technicians countless try to explain my problem since the functions of the laptop. I could not find a part number for the Palm. HP partsurfer there just something on my laptop.

Thanks for any help you can provide

Steve

Its going to be hard to say that HP will cover it under warranty, it will be too easy for them to cop out and say that you caused, but all you can do is try. I would send it for repairs unless you get some kind of email (evidence) that says that they will certainly cover it, I see too many people post that they send in, so that the request is rejected.

Part numbers will be included in this PDF file

Home page for your model

This is a user to user, good luck and welcome on the HP forums forum.

Tags: Notebooks

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