DV6-3120 difficult upgrade

Hey all -

Updated the palmrest for my Pavilion dv6-3120us and decided to buy one with a built in fingerprint reader.

This was announced as a palmrest "dv6-3000' series, and it is a perfect match for my laptop."

The only problem is my PC gives me a Code 28 (device driver (location: Port_ #0001.Hub_ #0005) not installed) and I was up at present unable to find the driver or software for the fingerprint reader.

Maybe it's because during the original purchase, I did not buy the package with the fingerprint reader? When I replaced my keyboard, I saw the port labeled "fingerprint reader", so I assumed (apparently unwisely) I could just 'Plug and go '.

My driver update reveals no useful answers.

Any ideas?

This is the fingerprint sensor driver:

http://h10025.www1.HP.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-102557-1&cc=us&DLC=en&LC=en&OS=4063&product=4308958&sw_lang=

If the fingerprint sensor port was on the motherboard that I have to think that the security chip is there, too. It should work.

If it's 'the Answer' please click on 'Accept as Solution' to help others find it.

Tags: Notebooks

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