Crackling sound/gal on Windows 7

Hello. I recently bought a laptop with Windows 7 games and have caused problems with her. When I try to play a video (YouTube, Hulu, etc.) full screen, my sound crackles and is choppy/laggy. However, this happens not when the videos aren't full screen. When I play (first person shooter) games on my laptop, the sound is terribly. Every 30 to 60 seconds or more, my delay sound. My video is a little too much, but it is mainly the sound that is the problem. Sometimes it gets worse, and my screen "freezes" and my sound. Then I have to restart my laptop to fix. This is a very annoying problem, and I can't find a solution on the Internet... only more people with the same question unanswered.

And another thing... After I restarted my laptop when the screen and sound gel, my cookies disappear. But all my cookies in the internet options settings are correctly defined. : S

Anyway, rather than give you my card, I will just link to the laptop I bought:

http://www.TigerDirect.com/applications/SearchTools/item-details.asp?EdpNo=5270805&CATID=4938

Thanks in advance for any help.

Hi jthompson25,

1. what type of internet connection do you use?

2. do you have the problem occur because you bought the laptop?

Method 1

I suggest you to install the updated drivers for the sound card and graphics by visiting the site of laptop manufacturer.

http://support.gateway.com/support/drivers/dlcenter.asp?cmpid=topNav

Updated a hardware driver that is not working properly

http://Windows.Microsoft.com/en-us/Windows7/update-a-driver-for-hardware-that-isn ' t-work correctly

Method 2

If the previous step fails then check if the problem persists in mode safe mode with networking

Note: Try this step only if you are using a wired internet connection.

Steps to start in safe mode with networking

1 restart your computer if it is running.

2. tap on the F8 key after your initially on powers computer.

3. Once you see the menu Advanced Boot Options, you can stop tapping.

4. use the up/down arrow keys to highlight your selection.

5. Select Mode safe mode with networking and press ENTER.

6. you should see loading drivers and wait please.

7. you should then be at the Welcome screen.

8. connect to your computer using an account with administrator privileges.

Method 3

If the problem does not persist in mode safe mode with networking then I suggest that you try to clean the boot and check.

It is possible that some third-party programs installed on the computer is causing the problem.

I suggest that you perform a clean boot and check.

To help resolve the error and other messages, you can start Windows Vista by using a minimal set of drivers and startup programs. This type of boot is known as a "clean boot". A clean boot helps eliminate software conflicts.

See the link below to learn more about how to clean boot.

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

http://support.Microsoft.com/kb/929135

Reset the computer to start as usual

When you are finished troubleshooting, follow these steps to reset the computer to start as usual:

(a) click Start, type msconfig in the search box and press ENTER.

(b) If you are prompted for an administrator password or for confirmation, type your password or click on continue.

(c) under the general tab, click the Normal startup option, and then click OK.

(d) when you are prompted to restart the computer, click on restart.

I hope this helps!

Halima S - Microsoft technical support.

Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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