Crashes repeated on Satellite C850-11V

Can anyone help please? I'm running a Satellite C850-11V and 2 or 3 times a year, it crashes without reason which is apparent. It usually happens when the Hibernate, restarts the screen comes up black with a white stripe on the bottom, and downloading files legend 'Windows'. There is no recovery from this point... I end up with the laptop to "factory condition" and then having to reinstall everything.
I tried the way "press F2, then F9" rebooting, it worked several times, but no more.

Anyone know why this happens, and especially how can I prevent it?
Any help received with gratitude, thank you, terry.

Hi Terry

It is not easy to explain exactly what is happening with your machine. All's we have the OS configuration and also use different favorite software. You know, hibernation is a sort of hibernation mode and many background processes must be arrested before the laptop goes to sleep.
Maybe some of these processes have the problem after the awakening process.

When you install the recovery image and use hibernation mode while the operating system is always clean, I am 100% sure that you will have no problem with hibernation mode. Can you confirm this?

Tags: Toshiba

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