Create new project and a serious error occurs...

If I try to create a new project at any time during the operation of Premiere Pro program gives me a "serious error" message and does not leading to an accident.

I'm under Premiere Pro CS6 on Windows 7 Professional.

Here are the details of event properties:

Name of the failing application: Adobe first Pro.exe, version: 6.0.0.0, time stamp: 0x4f7177ec

Name of the failed module: Premiere.dll, version: 6.0.0.0, time stamp: 0x4f7177e5

Exception code: 0xc0000005

Offset: 0 x 0000000000012836

ID of the process failed: 0 x 1810

Start time of application vulnerabilities: 0x01cf5a695cfb64c0

The failing application path: C:\Program Files\Adobe\Adobe Premiere Pro CS6\Adobe first Pro.exe

Path of the failing module: C:\Program Files\Adobe\Adobe first Pro CS6\Premiere.dll

Report ID: 1cc11ff4-c65d-11e3-9f91-bc5ff4bc429e

Don't know what other information to give, as appropriate.

Any help would be fantastic thanks!

'Serious error' message is far from generic for troubleshooting purposes. Jim has posted this link because the crash news that samsandwich provided reports "Exception code: 0xc0000005.»

Crashes on launch that begin to occur after the program has run successfully, the first thing I would recommend must clear preferences. Sometimes they get corrupted such that they keep the launch program. Here is an article explaining how to clear the prefs: http://www.larryjordan.biz/premiere-trash-preferences/

Tags: Premiere

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