Create the Incident or update Incident does not?

Hi guys,.

I'm trying to update, that an Incident for a particular event, but he is not setting to automatic update.

I did an Action add, add a conditional Action - create Incident or update Incident - Incident Update - assign to "SYSMAN." It doesn't seem to affect. (I tried to update the priority, status... nothing seems to work). I have the notification in the same section and email works.

I certainly see that the event is linked to an incident, just that it is not updated.

I have tried both options, the Incident to create (if not connected to one) & updated Incident

Any help on how to solve this?

Thank you!

Published by: Ganesh on January 31, 2013 08:56
Sorry... it was like «...» Assign to "SYSMAN." It doesn't seem to affect... "in which it should be"... Assign to "SYSMAN." It doesn't seem to affect... "

Hi Ganesh,

OK, thanks for checking. I also checked with developnt and it's a bug that we are currently working.
To work around the problem, you can move your ruleset to come (in order) the out-of-box to sets of rules.
This assumes that your ruleset will have the option "create an incident" selected with the also the value to assign to the user set. So basically your set of rules will be create and also assign the incident to the user.
Rule out-of-box sets who are trying to create an incident not creating another incident for the same event if your rule set already created the incident. It will only create incidents for events that you do not specify a set of rules.
Hope that this is a solution for you while fix us the bug. PLS, let me know if you have any questions on this.

On a separate note, ask yourself why you assign incidents to sysman? Generally, we do not recommend the use of sysman for operational activities. Best practice is to create a separate user for EM and use this user for operations such as work on incidents, etc..

Kind regards
Ana

Tags: Enterprise Manager

Similar Questions

  • Error Windows update cannot currently check the updates because the service is not running, you must start the computer, windows update services does not

    Original title: Windows Update service is not running / working and is not listed in services.msc

    When I go to windows update a red shield with a white cross appears and when I click search for updates this message appears:

    "Windows update cannot currently check updates because the service does not work, you will need to start the computer"

    * Restared several times-nothing has changed

    Despite what other threads have advised to:

    I checked in the services and WINDOWS UPDATE, Background Intelligent Transfer Service or encryption services are not listed!

     

    * I have changed the settings to "Never search updates" and then back to "install updates automatically" - nothing has changed

    * I ran the Malicious Software Removal Tool http://www.microsoft.com/security/pc-security/malware-removal.aspx- we say that everything was ok, but I can't always verify updates

    * I ran the download to reset windows update components http://support.microsoft.com/kb/971058/en-us but still I can not check updates

    (Nothing is in the update history)

    Am really worried!

    Thank you!

    Hello


    Have you made changes on the computer before this problem?
    Method 1:
    You can try to start the fix - it and check. Check out the following link.
    The problem with Microsoft Windows Update is not working
    http://support.Microsoft.com/mats/windows_update/
     
    Method 2:
     
    You can read the following article.
    Cannot install updates in Windows Vista, Windows 7, Windows Server 2008 and Windows Server 2008 R2
    Note: this section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base. How to back up and restore the registry in Windows:
    http://Windows.Microsoft.com/en-us/Windows-Vista/back-up-the-registry

    Note: If bad sectors are detected when running check disk utility and attempt recovery of bad sectors is verified during the verification of the drive for errors, data in the bad sector can be lost as they tried to recover bad sectors.

    Method 3:

    I also suggest that you scan your computer with the Microsoft Security Scanner, which would help us to get rid of viruses, spyware and other malicious software.
    The Microsoft Security Scanner is a downloadable security tool for free which allows analysis at the application and helps remove viruses, spyware and other malware. It works with your current antivirus software.
    http://www.Microsoft.com/security/scanner/en-us/default.aspx

    Note: the Microsoft Safety Scanner expires 10 days after being downloaded. To restart a scan with the latest definitions of anti-malware, download and run the Microsoft Safety Scanner again.


    Important: When performing analysis on the hard drive if bad sectors are found on the hard drive when parsing tent repair this sector if all available on which data can be lost.

  • I bought Adobe Acrobat DC with the understanding that I could create a form with a text field that a customer could enter then several sentences, paragraph or several pages.  Working with the 'prepare form', I can create the text box, but it does not give

    http://www.gehendowment.org/

    Since the Web site please see Application to view the pdf file and scroll down to page 2 to see the text answer box and you can enter multiple lines of text.  That's what I need, so what's the correct software that goes to me.

    Ah ok. Just in case where it is not clear

    * Acrobat can't do MultiPage forms

    * Designer can do more powerful forms

    * Designer is now sold separately.

    Also be aware that the Forms Designer only show in Adobe software and others and cannot be used on portable devices more and most browsers.

  • The drop-down menus - screen does not record everything

    Hello. I created the training program and it does not show the selection of the drop-down boxes, the fact that I type in a letter to shorten the search or any of the selection process in some cases.

    Have other issues with all interfering with Captivate? Crashes often.

    Hi wrjames and welcome to our community

    If you are referring to empty screens casual and mouse movements do not match, I will say that this is a common problem. Sometimes with desktop applications, but the see more often you in recording things that are web-based.

    Here's why. Captivate is running on your desktop computer. Very quickly. You click on a link on the page, Captivate detects the click and presto! It captures the screen. But think what happens when you click on this link. Most often, it sends a command to the server, the server must process the command and retrieve the data or page, then sends it to the PC. All this can happen fast enough for us, but Captivate works so fast that he sometimes took the blank page before it fills up with what the server sent.

    In this case, when you know from experience that Captivate may be missing things, preferred to complete what you capture automatically with the print screen key support Essentially instruct you Captivate and say: ' I'm not sure you've got one, in order to take another picture. If you end up with one too many, throw everything that is not necessary once you are finished. It is much easier to do than to take something that is not respected.

    See you soon... Rick

  • I can't open a picture jpg with my PS. I have already created another profile to my Mac, reinstalled Ps and one I updated the latest version of the operating system. Still does not open JPG. I want to know what to do next.

    I can't open a picture jpg with my PS. I have already created another profile to my Mac, reinstalled Ps and one I updated the latest version of the operating system. Still does not open JPG. I want to know what to do next.

    Then, you install Camera raw version 9.4 from this link: Camera Raw of Adobe Photoshop CC and CS6 Installer

  • My Firefox has just automatically updated itself to the version 42. The extention under modules page does not display the extensions I have installed.

    My Firefox has just automatically updated itself to the version 42. The extention under modules page does not display the extensions I have installed. The plug in page shows the plug ins I installed. How can I fix it? This happened on my 64 bit Windows 7 partition. I installed the extension "classic add-on" to see if she could solve the problem. There is unfortunately no. I have a screenshot. I'm not sure if I have permission to upload it to the media gallery. I also use Linux, but I did not upgrade that are still there.

    It is possible that there is a problem with the files that store the registry extensions.

    Delete the files (extensions.json, extensions.sqlite, extensions.ini) extensions.* and compatibility.ini in the profile folder of Firefox to reset the extensions registry.

    New files will be created if necessary.

    See "extension corrupted files:

  • hyperlink Google SOLVED calendar: create a new calendar [a Lightning does not appear in the Options]

    I downloaded TB 38, which incorporated the lightning. I want to connect Google Calendar, but say instructions select Lightning tab in Options and then file, add the new calendar. Lightning does not appear in the Options window. I have restarted Thunderbird since upgrading several times, but still no option of lightning.

    You do not connect a calendar in Google Calendar. You create a new calendar. In doing so, you select the option "on the network" and then follow the advice given by Matt to enter the address of your Google Calendar.

    At first glance it seemed to be disappointing and awkward. I had a lot of things implemented in the 'House' calendar, and given that it was not in the new calendar connected to the network, none of my existing stuff would be automatically shared.

    At the time, I started to use it, there is no obvious way to move items from one calendar to the other. One method would be to export an event to an ics file and then import it into the new calendar. I think now that if you open an event for editing, you have an option to select the schedule to record it again to.

    I don't know if the address given by Matt still works. See this: https://blog.mozilla.org/calendar/2013/09/google-is-changing-the-location-url-of-their-caldav-calendars/

    You can use Google provider if you need and then the address you use will be one such as described by Matt, but the entry point is always file | New | Calendar. Forget the Tools | Options of.

  • Windows Server Update service does not work after the installation of KB2720211

    I have a Server 2008 SP1 32-bit Standard, which had the role of Server Update for the Windows software installed connected to a WSUS upstream server and everything worked, with 17 clients connected to him and get everything their approved patches.  It was a new server starting with WSUS added at this time 1 months ago.  He had to be upgraded to SP2 S2008 which I did and WSUS have continued to function.  After being on SP2, there was another 152 patches to be applied and after that WSUS does not work anymore.  It appears 1 patch that has been applied has been KB2720211 that seems to cause problems for a number of people.

    The problem is that the update service does not start.  An error message comes back that the service has not responded in a timely fashion and I can't find the log files anywhere on what it is.  Here is what has been done so far all that in the same issue:

    1 deleted WSUS and restarted and installed it again.

    2 Remove WSUS and Windows Internal Database, restarted and installed it again (using the download of KB972466).

    2.1 install SQL Management Studio and logged to an internal database SUSDB and checked it is not set to single user (I believe it is set for multiuser name but I'm going from memory)

    3. install the KB2720211.

    4. installation KB2734608

    5 remove WSUS and Windows Internal Database, restarted and installed it again (using the download of KB972466).

    I am looking for any information on how to solve what is the question, because there is nothing in the log files I can find and no event in the windows event viewer.  I am ready to start with the server however if there is something I can look at to possibly solve the problem, please let me know.

    Hello

    Post your question in the TechNet Server Forums, as your question kindly is beyond the scope of these Forums.

    http://social.technet.Microsoft.com/forums/WindowsServer/en-us/home?category=WindowsServer

    See you soon.

  • update of sql server 2005 service pack 3 error code 6D9E Windows update security does not accept the update

    update of sql server 2005 service pack 3 error code 6D9E Windows update security does not accept the update

    Hey lasdj,

    Thanks for posting in the Microsoft answers site!

    If you receive Windows Update error 6d9e while installing SQL Server 2005 Service Pack 3 by using Windows Update, it means that the installation folders and directories are compressed or encrypted.

    To fix this problem, make sure the folder locations where you are installing the service pack to aren't compressed or encrypted, or specify a different folder and then run Windows Update again.

    Therefore, remove the compression of the DATA directory and run together to the top again.

    Remove compression from the C:\Program Files\Microsoft SQL Server folder and see if you are able to install the updates without any problem.

    See the links below for more details:

    Windows Update error 6d9e
    http://Windows.Microsoft.com/en-IE/Windows-Vista/Windows-Update-error-6D9E 

    Install SQL Server 2005 and 2008 failures (compressed DATA directory)
    http://blogs.msdn.com/psssql/archive/2009/02/24/SQL-Server-2005-and-2008-Setup-failures-compressed-data-directory.aspx

    I hope this helps!
    Gokul T - Microsoft Support

  • After Vista update cannot find the external hard drive, AutoPlay does not work, and new unusable disk appears under my computer

    After Vista update cannot find the external hard drive, AutoPlay does not work, and new unusable disk appears under my computer. Also I can't 'manage' my computer because I do not have "permissions". I tried a fix he 45071 and it did nothing.

    Applications, (Norton and McAfee) (including free evaluation versions are notorious for not not upgrade (or uninstalling) itself.) If NIS has been installed for 3 years, you have NIS update at least once and maybe twice (e.g., NIS 2009 > NIS 2010 > NIS 2011).

    [You may want to print these instructions for reference offline. If a step said to reboot, reboot.]

    1. download the Norton Removal Tool, save it to your desktop: ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

    2. close all open applications (that is, anything with an icon on the taskbar).

    3. After completing some you have a copy of your handy product key, uninstall all Norton software (including LiveUpdate and everything Norton Add ons) viaControl Panel | Programs | Uninstall a program (or Control Panel |) Programs and features, if you are using the classic view).

    4 IMPORTANT! -Online activate Windows Firewall immediately after the restart.

    NB: Now you're "working without a net": no to ANYTHING else online (e.g., navigation, reading e-mail, chat) until you have completed step #7 below!

    5. right click on the file that you saved in step #1 above, and then select run as administrator.  DO TAP not your keyboard until the race ends, then restart.

    6. do a clean install of NIS 2011 (using your product ID, if need be) & reboot. CF. http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&docurl=20080514162318EN

    NOTE: Do NOT activate or install additional modules of Norton (for example, Norton Anti-Phishing) immediately.

    7. manually and repeatedly run LiveUpdate (Norton) until you get a prompt "no update more".

    8. open Internet Explorer (only) to http://support.microsoft.com/kb/923737 & run the difficulty.

    9. open Internet Explorer (only) to http://support.microsoft.com/kb/971058 & run that set it by DEFAULT and modes and AGGRESSIVE. [1]

    10. restart once again & test.

    NB: Installation KB971029 disables AutoRun/autoplay on USB connected but not 'brilliant media' external drives (i.e., CDs & DVDs). See http://blogs.technet.com/b/msrc/archive/2011/02/08/deeper-insight-into-the-security-advisory-967940-update.aspx

    ~~~~~~~~~~~~~~~~~~~~~~~~
    [1] full Disclosure: the difficulty operating in AGGRESSIVE mode will remove your update history but not list the updates installed in Add/Remove Programs (Windows XP) or installed updates.

    ~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

  • I have a toshiba laptop purchased recently. After the scheduled updates it does not recognize the wireless network. I have to do a system restore. is there a solution for this problem?

    I have a toshiba laptop purchased recently.  After the scheduled updates it does not recognize the wireless network. I have to do a system restore.  is there a solution for this problem?

    Hello

    Make sure you have the latest network adapter drivers fron toshiba

    http://www.CSD.Toshiba.com/cgi-bin/TAIS/support/JSP/home.jsp

    and if windows update is at the origin of the problem change how to get updates to uncover the problem update

    When you have found the issue, a right click on it then invited uac then hide

    read the information on the link below

    http://www.bleepingcomputer.com/tutorials/tutorial140.html

    Download updates but let me choose whether to install them - if you select this option, Windows will download the updates on your computer, but not install them automatically. If you want to install updates, then you must install them manually. You should only select this option if you have a reason to not install updates automatically. Only advanced users should use this option.

    Check for updates but let me choose whether to download and install them - if you select this option, you'll be alerted when there are new updates available for download and install. You can then choose to download and install the updates that you want. This option should really be reserved for people who know exactly which updates they need, or those who have little access to the Internet.

  • Is there a download from Microsoft which will create a bootable usb media that does not have the drivers?

    Original title: A bootable Windows 7 media

    I work on a Lenovo 2-in-1 with Windows 7 (for games) and 10 (for a normal use) Windows to dual-boot. I created a USB stick with Windows 7 Pro (64 bit) of a legitimate Windows 7 Pro disc. The computer starts on the usb device and plays normally, however, one of the steps asks a driver for cd/dvd and this 2-in-1 (Lenovo Flex 3) doesn't have a built-in CD/DVD. All other drivers are located in a folder system. My question is, given my key Windows 7 can I create a new bootable media that does not demand drivers? Is there a download from Microsoft which will create a bootable usb media that does not have the drivers? I know that I can reinstall the drivers manually after the installation.

    Thank you

    Matt Armshaw

    Windows 7 or Windows 10 come preinstalled?

    If you install Windows 7 on a system that is preinstalled with Windows 10, you must do the following before:

    -Disable the secure boot UEFI

    -Disable the quick start

    -L' install created media can be corrupted.

    How to: Dual Boot Windows 7 or Windows 8 with Windows installed 10 first

    I suggest that you try to create another bootable copy.

  • "The Windows update service does not work. Please restart your computer.

    If I click on "Check for Updates", a dialog box appears:

    "The Windows update service does not work. Please restart your computer.

    I rebooted several times, but the same error.
    Help, please.
    Thanks in advance.

    This site will help you get the update of Windows running service

    http://pcsupport.about.com/od/Windows-8/a/Windows-Update-settings-Windows-8.htm

  • Update to win 8 identifies the updates but does not download anything from 0 KB

    ASUS va550ca out of the box

    Lists updates and does not download anything 0 kb

    Back of bar activity scroll on the screen

    Hi Mark,

    What is the exact error message you received?

    Try these and check.

    Run the System File Checker tool, install the update to Windows and check.

    Use the System File Checker tool to repair missing or corrupted system files.

    http://support.Microsoft.com/kb/929833/en-us

    If the problem persists, run the DISM tool and check.

    http://TechNet.Microsoft.com/en-us/library/hh824869.aspx

  • Cannot update apps. Impossible to reach on the adobe servers. What continues? Its bad enough I have to rent the apps now and it does not work yet. Ive turned off the firewall and my internet connection works perfectly. How to upgrade my applications?

    Cannot update apps. Impossible to reach on the adobe servers. What continues? Its bad enough I have to rent the apps now and it does not work yet. Ive turned off the firewall and my internet connection works perfectly. How to upgrade my applications?

    Hey, if the problem has finally been fixed! I thought you would like to know the solution.

    Select Preferences - network - system - advanced - DNS network - click + symbol - Type 8.8.8.8 - Ok - apply.

    That's all. Works perfectly now. Very much appreciate your help, thank you.

Maybe you are looking for