Creating cloud application launches

Hello

I have re-installed your app 4 times now and have followed the instructions to remove a file from my computer as well.  This is now my 5th attempt, and it still does not... really!  Can you please tell me what to do to fix this?

Not funny when you pay a lot of money to access software, then it does not work.

Creative Cloud Application.jpg

Thank you

Hi fancypride,

Please follow the steps

Rename the opm.db file.

  1. Close the application of Creative Cloud runs.
  2. Navigate to the OOBE folder.
    Windows: [system drive]: \Users\ [user name] \AppData\Local\Adobe\OOBE
    Mac OS: /users/folder/Library/Application Support / Adobe / OOBE
  3. Rename the file opm.db in opm_old.db
  4. Launch of creative cloud

Please let us know if this was helpful

Concerning

Tags: Adobe

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    1 libsystem_kernel.dylib 0x9be9ca70 mach_msg + 68

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    1 org.chromium.ContentShell.framework 0x04edc0eb 0x4d58000 + 1589483

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    3 org.chromium.ContentShell.framework 0x04e59ef8 0x4d58000 + 1056504

    4 org.chromium.ContentShell.framework 0x04e9fc81 0x4d58000 + 1342593

    5 org.chromium.ContentShell.framework 0x04eb457f 0x4d58000 + 1426815

    6 org.chromium.ContentShell.framework 0x04e9fa2a 0x4d58000 + 1341994

    7 org.chromium.ContentShell.framework 0x04ecaeb1 0x4d58000 + 1519281

    8 org.chromium.ContentShell.framework 0 x 07209829 0x4d58000 + 38475817

    org.chromium.ContentShell.framework 9 0x04ecafa2 0x4d58000 + 1519522

    10 org.chromium.ContentShell.framework 0x04ec68c5 0x4d58000 + 1501381

    11 libsystem_pthread.dylib 0x96895e13 _pthread_body + 138

    12 libsystem_pthread.dylib 0x96895d89 _pthread_start + 162

    13 libsystem_pthread.dylib 0x96893e52 thread_start + 34

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    0 libsystem_kernel.dylib 0x9be9d9ce mach_msg_trap + 10

    1 libsystem_kernel.dylib 0x9be9ca70 mach_msg + 68

    2 com.apple.CoreFoundation 0x9980def6 __CFRunLoopServiceMachPort + 214

    3 com.apple.CoreFoundation 0x9980d309 __CFRunLoopRun + 1529

    4 com.apple.CoreFoundation 0x9980caa6 CFRunLoopRunSpecific + 390

    5 com.apple.CoreFoundation 0x9980c90b CFRunLoopRunInMode + 123

    6 org.chromium.ContentShell.framework 0x04e5ae6d 0x4d58000 + 1060461

    7 org.chromium.ContentShell.framework 0x04e5aa6c 0x4d58000 + 1059436

    8 org.chromium.ContentShell.framework 0x04e9fc81 0x4d58000 + 1342593

    org.chromium.ContentShell.framework 9 0x04eb457f 0x4d58000 + 1426815

    10 org.chromium.ContentShell.framework 0x04e9fa2a 0x4d58000 + 1341994

    11 org.chromium.ContentShell.framework 0x04ecaeb1 0x4d58000 + 1519281

    12 org.chromium.ContentShell.framework 0x072098b9 0x4d58000 + 38475961

    13 org.chromium.ContentShell.framework 0x04ecafa2 0x4d58000 + 1519522

    14 org.chromium.ContentShell.framework 0x04ec68c5 0x4d58000 + 1501381

    15 libsystem_pthread.dylib 0x96895e13 _pthread_body + 138

    16 libsystem_pthread.dylib 0x96895d89 _pthread_start + 162

    17 libsystem_pthread.dylib 0x96893e52 thread_start + 34

    16 wire: Chrome_ProcessLauncherThread

    0 libsystem_kernel.dylib 0x9be9d9ce mach_msg_trap + 10

    1 libsystem_kernel.dylib 0x9be9ca70 mach_msg + 68

    2 com.apple.CoreFoundation 0x9980def6 __CFRunLoopServiceMachPort + 214

    3 com.apple.CoreFoundation 0x9980d309 __CFRunLoopRun + 1529

    4 com.apple.CoreFoundation 0x9980caa6 CFRunLoopRunSpecific + 390

    5 com.apple.CoreFoundation 0x9980c90b CFRunLoopRunInMode + 123

    6 org.chromium.ContentShell.framework 0x04e5ae6d 0x4d58000 + 1060461

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    15 libsystem_pthread.dylib 0x96895e13 _pthread_body + 138

    16 libsystem_pthread.dylib 0x96895d89 _pthread_start + 162

    17 libsystem_pthread.dylib 0x96893e52 thread_start + 34

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    1 org.chromium.ContentShell.framework 0x04edc0eb 0x4d58000 + 1589483

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    3 org.chromium.ContentShell.framework 0x04e59f15 0x4d58000 + 1056533

    4 org.chromium.ContentShell.framework 0x04e9fc81 0x4d58000 + 1342593

    5 org.chromium.ContentShell.framework 0x04eb457f 0x4d58000 + 1426815

    6 org.chromium.ContentShell.framework 0x04e9fa2a 0x4d58000 + 1341994

    7 org.chromium.ContentShell.framework 0x04ecaeb1 0x4d58000 + 1519281

    8 org.chromium.ContentShell.framework 0x072099d9 0x4d58000 + 38476249

    org.chromium.ContentShell.framework 9 0x04ecafa2 0x4d58000 + 1519522

    10 org.chromium.ContentShell.framework 0x04ec68c5 0x4d58000 + 1501381

    11 libsystem_pthread.dylib 0x96895e13 _pthread_body + 138

    12 libsystem_pthread.dylib 0x96895d89 _pthread_start + 162

    13 libsystem_pthread.dylib 0x96893e52 thread_start + 34

    18 wire: Chrome_IOThread

    0 libsystem_kernel.dylib 0x9bea48b2 kevent + 10

    1 org.chromium.ContentShell.framework 0x04edc0eb 0x4d58000 + 1589483

    2 org.chromium.ContentShell.framework 0x04ed9ceb 0x4d58000 + 1580267

    3 org.chromium.ContentShell.framework 0x04e59ef8 0x4d58000 + 1056504

    4 org.chromium.ContentShell.framework 0x04e9fc81 0x4d58000 + 1342593

    5 org.chromium.ContentShell.framework 0x04eb457f 0x4d58000 + 1426815

    6 org.chromium.ContentShell.framework 0x04e9fa2a 0x4d58000 + 1341994

    7 org.chromium.ContentShell.framework 0x04ecaeb1 0x4d58000 + 1519281

    8 org.chromium.ContentShell.framework 0x07209a69 0x4d58000 + 38476393

    org.chromium.ContentShell.framework 9 0x04ecafa2 0x4d58000 + 1519522

    10 org.chromium.ContentShell.framework 0x04ec68c5 0x4d58000 + 1501381

    11 libsystem_pthread.dylib 0x96895e13 _pthread_body + 138

    12 libsystem_pthread.dylib 0x96895d89 _pthread_start + 162

    13 libsystem_pthread.dylib 0x96893e52 thread_start + 34

    Thread 19: IndexedDB

    0 libsystem_kernel.dylib 0x9be9d9ce mach_msg_trap + 10

    1 libsystem_kernel.dylib 0x9be9ca70 mach_msg + 68

    2 com.apple.CoreFoundation 0x9980def6 __CFRunLoopServiceMachPort + 214

    3 com.apple.CoreFoundation 0x9980d309 __CFRunLoopRun + 1529

    4 com.apple.CoreFoundation 0x9980caa6 CFRunLoopRunSpecific + 390

    5 com.apple.CoreFoundation 0x9980c90b CFRunLoopRunInMode + 123

    6 org.chromium.ContentShell.framework 0x04e5ae6d 0x4d58000 + 1060461

    7 org.chromium.ContentShell.framework 0x04e5aa6c 0x4d58000 + 1059436

    8 org.chromium.ContentShell.framework 0x04e9fc81 0x4d58000 + 1342593

    org.chromium.ContentShell.framework 9 0x04eb457f 0x4d58000 + 1426815

    10 org.chromium.ContentShell.framework 0x04e9fa2a 0x4d58000 + 1341994

    11 org.chromium.ContentShell.framework 0x04ecaeb1 0x4d58000 + 1519281

    12 org.chromium.ContentShell.framework 0x04ecafa2 0x4d58000 + 1519522

    13 org.chromium.ContentShell.framework 0x04ec68c5 0x4d58000 + 1501381

    14 libsystem_pthread.dylib 0x96895e13 _pthread_body + 138

    15 libsystem_pthread.dylib 0x96895d89 _pthread_start + 162

    16 libsystem_pthread.dylib 0x96893e52 thread_start + 34

    20 phone: NetworkConfigWatcher

    0 libsystem_kernel.dylib 0x9be9d9ce mach_msg_trap + 10

    1 libsystem_kernel.dylib 0x9be9ca70 mach_msg + 68

    2 com.apple.CoreFoundation 0x9980def6 __CFRunLoopServiceMachPort + 214

    3 com.apple.CoreFoundation 0x9980d309 __CFRunLoopRun + 1529

    4 com.apple.CoreFoundation 0x9980caa6 CFRunLoopRunSpecific + 390

    5 com.apple.CoreFoundation 0x9980c90b CFRunLoopRunInMode + 123

    6 com.apple.Foundation 0x9062834a-[NSRunLoop (NSRunLoop) runMode:beforeDate:] + 305

    7 org.chromium.ContentShell.framework 0x04e5b11f 0x4d58000 + 1061151

    8 org.chromium.ContentShell.framework 0x04e5aa6c 0x4d58000 + 1059436

    org.chromium.ContentShell.framework 9 0x04e9fc81 0x4d58000 + 1342593

    10 org.chromium.ContentShell.framework 0x04eb457f 0x4d58000 + 1426815

    11 org.chromium.ContentShell.framework 0x04e9fa2a 0x4d58000 + 1341994

    12 org.chromium.ContentShell.framework 0x04ecaeb1 0x4d58000 + 1519281

    13 org.chromium.ContentShell.framework 0x04ecafa2 0x4d58000 + 1519522

    14 org.chromium.ContentShell.framework 0x04ec68c5 0x4d58000 + 1501381

    15 libsystem_pthread.dylib 0x96895e13 _pthread_body + 138

    16 libsystem_pthread.dylib 0x96895d89 _pthread_start + 162

    17 libsystem_pthread.dylib 0x96893e52 thread_start + 34

    Line 21: AudioThread

    0 libsystem_kernel.dylib 0x9be9d9ce mach_msg_trap + 10

    1 libsystem_kernel.dylib 0x9be9ca70 mach_msg + 68

    2 com.apple.CoreFoundation 0x9980def6 __CFRunLoopServiceMachPort + 214

    3 com.apple.CoreFoundation 0x9980d309 __CFRunLoopRun + 1529

    4 com.apple.CoreFoundation 0x9980caa6 CFRunLoopRunSpecific + 390

    5 com.apple.CoreFoundation 0x9980c90b CFRunLoopRunInMode + 123

    6 org.chromium.ContentShell.framework 0x04e5ae6d 0x4d58000 + 1060461

    7 org.chromium.ContentShell.framework 0x04e5aa6c 0x4d58000 + 1059436

    8 org.chromium.ContentShell.framework 0x04e9fc81 0x4d58000 + 1342593

    org.chromium.ContentShell.framework 9 0x04eb457f 0x4d58000 + 1426815

    10 org.chromium.ContentShell.framework 0x04e9fa2a 0x4d58000 + 1341994

    11 org.chromium.ContentShell.framework 0x04ecaeb1 0x4d58000 + 1519281

    12 org.chromium.ContentShell.framework 0x04ecafa2 0x4d58000 + 1519522

    13 org.chromium.ContentShell.framework 0x04ec68c5 0x4d58000 + 1501381

    14 libsystem_pthread.dylib 0x96895e13 _pthread_body + 138

    15 libsystem_pthread.dylib 0x96895d89 _pthread_start + 162

    16 libsystem_pthread.dylib 0x96893e52 thread_start + 34

    Thread 22: BrowserBlockingWorker1/52995

    0 libsystem_kernel.dylib 0x9bea3512 __psynch_cvwait + 10

    1 libsystem_pthread.dylib 0x96896a4a _pthread_cond_wait + 726

    pthread_cond_wait 2 libsystem_pthread.dylib 0x9689a1c0 $UNIX2003 + 71

    3 org.chromium.ContentShell.framework 0x04ec20e8 0x4d58000 + 1482984

    4 org.chromium.ContentShell.framework 0x04ec7bd9 0x4d58000 + 1506265

    5 org.chromium.ContentShell.framework 0x04ec7183 0x4d58000 + 1503619

    6 org.chromium.ContentShell.framework 0x04eca623 0x4d58000 + 1517091

    7 org.chromium.ContentShell.framework 0x04ec68c5 0x4d58000 + 1501381

    8 libsystem_pthread.dylib 0x96895e13 _pthread_body + 138

    libsystem_pthread.dylib 9 0x96895d89 _pthread_start + 162

    10 libsystem_pthread.dylib 0x96893e52 thread_start + 34

    Line 23:

    0 libsystem_kernel.dylib 0x9be9d9ce mach_msg_trap + 10

    1 libsystem_kernel.dylib 0x9be9ca70 mach_msg + 68

    2 org.chromium.ContentShell.framework 0 x 07357890 0x4d58000 + 39843984

    3 org.chromium.ContentShell.framework 0x04ec68c5 0x4d58000 + 1501381

    4 libsystem_pthread.dylib 0x96895e13 _pthread_body + 138

    5 libsystem_pthread.dylib 0x96895d89 _pthread_start + 162

    6 libsystem_pthread.dylib 0x96893e52 thread_start + 34

    Thread 24: Proxy resolver

    0 libsystem_kernel.dylib 0x9be9d9ce mach_msg_trap + 10

    1 libsystem_kernel.dylib 0x9be9ca70 mach_msg + 68

    2 com.apple.CoreFoundation 0x9980def6 __CFRunLoopServiceMachPort + 214

    3 com.apple.CoreFoundation 0x9980d309 __CFRunLoopRun + 1529

    4 com.apple.CoreFoundation 0x9980caa6 CFRunLoopRunSpecific + 390

    5 com.apple.CoreFoundation 0x9980c90b CFRunLoopRunInMode + 123

    6 org.chromium.ContentShell.framework 0x04e5ae6d 0x4d58000 + 1060461

    7 org.chromium.ContentShell.framework 0x04e5aa6c 0x4d58000 + 1059436

    8 org.chromium.ContentShell.framework 0x04e9fc81 0x4d58000 + 1342593

    org.chromium.ContentShell.framework 9 0x04eb457f 0x4d58000 + 1426815

    10 org.chromium.ContentShell.framework 0x04e9fa2a 0x4d58000 + 1341994

    11 org.chromium.ContentShell.framework 0x04ecaeb1 0x4d58000 + 1519281

    12 org.chromium.ContentShell.framework 0x04ecafa2 0x4d58000 + 1519522

    13 org.chromium.ContentShell.framework 0x04ec68c5 0x4d58000 + 1501381

    14 libsystem_pthread.dylib 0x96895e13 _pthread_body + 138

    15 libsystem_pthread.dylib 0x96895d89 _pthread_start + 162

    16 libsystem_pthread.dylib 0x96893e52 thread_start + 34

    Line 25:

    0 com.apple.security 0x99eaa31a security: Mutex::tryLock() + 38

    1 com.apple.security 0x99eaa2ec attachment: tryLock() + 20

    2 com.apple.security 0x99eb1a75 StandardAttachment < 4u, cssm_spi_dl_funcs > & Security::MappingHandle < long >: findAndLock < StandardAttachment < 4u, cssm_spi_dl_funcs > >(long, int) + 139

    3 com.apple.security 0x99eb7060 CSSM_DL_DataGetNext + 28

    4 com.apple.security 0x99eb2b94 Security::CssmClient:DbDbCursorImpl:next(Security::CssmClient::DbAttributes*,_Security::CssmDataContainer*,_Security::CssmClient::DbUniqueRecord&) + 290

    5 com.apple.security 0x99f6186f Security::CssmClient:SSDbCursorImpl:next(Security::CssmClient::DbAttributes*,_Security::CssmDataContainer*,_Security::CssmClient::DbUniqueRecord&,_cssm_access_credentials_const*) + 363

    6 com.apple.security 0x99eb66c7 Security::CssmClient:SSDbCursorImpl:next(Security::CssmClient::DbAttributes*,_Security::CssmDataContainer*,_Security::CssmClient::DbUniqueRecord&) + 47

    7 com.apple.security 0x99eb5dbe Security::KeychainCore:KeychainSchemaImpl:KeychainSchemaImpl(Security::CssmClient::Db_const&) + 394

    8 com.apple.security 0x99eb5c0b Security::KeychainCore:KeychainSchema:KeychainSchema(Security::CssmClient::Db_const&) + 37

    9 com.apple.security 0x99eb5b69 security: KeychainCore::KeychainImpl::keychainSchema() + 73

    10 com.apple.security 0x99eb55cc Security::KeychainCore:DefaultCredentials:operator ((Security::CssmClient:Db)) + 66

    11 com.apple.security 0x99eb540b security: KeychainCore::KeychainImpl::defaultCredentials() + 211

    12 com.apple.security 0x99fd12a2 non virtual thunk of security: KeychainCore::KeychainImpl::makeCredentials() + 20

    13 com.apple.security 0x99eb0bbc security: CssmClient::DbImpl::open() + 282

    2014 + 14 com.apple.security 0x99ec968e Security::KeychainCore:Trust:evaluate (bool)

    15 com.apple.security 0x99ec8d1b SecTrustEvaluate + 44

    16 com.apple.security 0x99f21859 decodeTimeStampTokenWithPolicy + 1986

    17 com.apple.security 0x99f1e68a SecCmsSignerInfoVerifyUnAuthAttrsWithPolicy + 104

    18 com.apple.security 0x99f1e468 SecCmsSignerInfoVerifyWithPolicy + 246

    19 com.apple.security 0x99f1d347 SecCmsSignedDataVerifySignerInfo + 137

    20 com.apple.security 0x99f6a1d3 CMSDecoderCopySignerStatus + 165

    21 com.apple.security 0x99f7c157 security: CodeSigning::SecStaticCode::verifySignature() + 457

    22 com.apple.security 0x99f7be64 security: CodeSigning::SecStaticCode::validateDirectory() + 60

    23 com.apple.security 0x99f7ecdc Security::CodeSigning:SecStaticCode:getDictionary(unsigned_int,_bool) + 30

    24 com.apple.security 0x99f7d3b2 Security::CodeSigning:SecStaticCode:resourceDictionary (bool) + 56

    25 com.apple.security 0x99f7d339 security:::SecStaticCode::estimateResourceWorkload() + 33 CodeSigning

    26 com.apple.security 0x99f7f148 Security::CodeSigning:SecStaticCode:staticValidate(unsigned_int,_Security::CodeSigning::SecRequirement_const*) + 32

    27 com.apple.security 0x99f75c9e SecStaticCodeCheckValidityWithErrors + 342

    28 com.apple.security 0x99f75b43 SecStaticCodeCheckValidity + 39

    29 com.apple.LaunchServices 0x96387e47 _LSAddEntitlementsToDictionary (const __CFURL *, __CFDictionary *) + 171

    30 com.apple.LaunchServices 0x963f5a16 _LSRegisterDirectoryNode (LSContext *, FSNode *, FSNode *, LSRegistrationInfo *, __CFData const *, const __CFDictionary *, __CFArray *, unsigned char *, unsigned long *) + 1634

    31 com.apple.LaunchServices 0x963f6ebe _LSRegisterBundleNode (LSContext *, unsigned long, FSNode *, FSNode *, unsigned long, const __CFDictionary *, __CFArray *, unsigned char *, unsigned long *) + 1246

    32 com.apple.LaunchServices 0x9635324b _LSFindOrRegisterBundleNode + 2000

    33 com.apple.LaunchServices 0x96352eb4 _LSFindOrRegisterBundleNode + 1081

    34 com.apple.LaunchServices 0x963783c1 _LSOpenStuffCallLocal + 690

    35 com.apple.LaunchServices 0 x 96369737 _LSOpenStuff + 107

    36 com.apple.LaunchServices 0 x 96369679 _LSOpenApplication_Common (LSApplicationParameters_V1 const *, const AEKeyDesc *, ProcessSerialNumber *, FSRef *) + 197

    37 com.apple.LaunchServices 0x963d6f8e LSOpenApplication + 39

    38 com.adobe.acc.ContainerUI 0x03cd12f6 + 1718

    39 com.adobe.acc.ContainerUI 0x03c91dc9 ApplicationContext::launchADSExecutableHelper() + 777

    40 com.adobe.acc.ContainerUI 0x03c91948 ApplicationContext::launchADSExecutable(bool const&) + 664

    41 com.adobe.acc.ContainerUI 0x03c92c1a::launchADSIfNotRunning() + 314 ApplicationContext

    42 com.adobe.acc.ContainerUI 0x03c86541 0x3c12000 + 476481

    0x03ce83b0 threadProcHandlerMac(void*) + 48 43 com.adobe.acc.ContainerUI

    44 libsystem_pthread.dylib 0x96895e13 _pthread_body + 138

    45 libsystem_pthread.dylib 0x96895d89 _pthread_start + 162

    46 libsystem_pthread.dylib 0x96893e52 thread_start + 34

    Line 26: com.apple.NSURLConnectionLoader

    0 libsystem_kernel.dylib 0x9be9d9ce mach_msg_trap + 10

    1 libsystem_kernel.dylib 0x9be9ca70 mach_msg + 68

    2 com.apple.CoreFoundation 0x9980def6 __CFRunLoopServiceMachPort + 214

    3 com.apple.CoreFoundation 0x9980d309 __CFRunLoopRun + 1529

    4 com.apple.CoreFoundation 0x9980caa6 CFRunLoopRunSpecific + 390

    5 com.apple.CoreFoundation 0x9980c90b CFRunLoopRunInMode + 123

    6 com.apple.CFNetwork 0x955dcbdf + [NSURLConnection (Loader) _resourceLoadLoop:] + 717

    7 com.apple.Foundation 0x905d0aed-[NSThread main] + 45

    8 com.apple.Foundation 0x905d0896 __NSThread__main__ + 1538

    libsystem_pthread.dylib 9 0x96895e13 _pthread_body + 138

    10 libsystem_pthread.dylib 0x96895d89 _pthread_start + 162

    11 libsystem_pthread.dylib 0x96893e52 thread_start + 34

    Thread 0 crashed with X 86 Thread State (32-bit):

    EAX: 0x7c267560 ebx: 0x7d926010 ecx: 0x953f5242 edx: 0x77c26708

    EDI: 0x7b130000 esi: 0x953daf99 ebp: 0xbff9dde8 esp: 0xbff9dba8

    SS: 0 x 00000023 efl: 0 x 00010206 eip: 0x953d60a7 cs: 0x0000001b

    DS: 0 x 00000023 are: 0 x 00000023 fs: 0 x 00000000 gs: 0x0000000f

    CR2: 0x77c26728

    Logical CPU: 1

    Error code: 0 x 00000004

    Trap number: 14

    Binary images:

    0 x 62000 - 0xe1ff7 + com.adobe.acc.AdobeCreativeCloud (3.6.0.248 - 3.6) < A4D5AD7A-734E-3875-9E60-D2E3F78117AE >/Applications/Utilities/Adobe Creative cloud / * / Creative Cloud.app/Contents/MacOS/Creative Cloud

    0 x 101000 - 0x103fff + com.adobe.AdobeCrashReporter (7.3 - 7.3.2) < 30D7A698-46B5-3227-A764-FE9420AA6D5D >/Applications/Utilities/Adobe Creative cloud / * / Creative Cloud.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashReporter

    0 x 214000 - 0x29bfff + Core.dylib (3.6.0.248 - 3.6.0.248) < 40D137A2-0211-35D7-BB84-8A86A2E94C67 >/Library/Application Support/Adobe/*/Core.dylib

    0x1a1e000 - 0x1a9fff7 com.apple.xquery (1.3.1 - 30) < 6B4EF9B6-DF7B-3A1A-8C60-2419453F0BFE > /System/Library/PrivateFrameworks/XQuery.framework/XQuery

    0x1b2c000 - 0x1d3eff3 + AdobePIM.dylib (3.6.0.248 - 3.6.0.248) < F72B3B31-00F4-3525-9090-2C6AE1E36648 >/Library/Application Support/Adobe/*/AdobePIM.dylib

    0x1d61000 - 0x1dd4fff + CmdCntr.dylib (3.6.0.248 - 3.6.0.248) < 8C1900D1-DBA1-3D29-B88E-A93FD13BF501 >/Library/Application Support/Adobe/*/CmdCntr.dylib

    0x1dff000 - 0x1e56ff3 + VulcanWrapper.dylib (3.6.0.248 - 3.6.0.248) < 8F9DF39F-0B39-3AB0-A51F-74F45AA138C4 >/Library/Application Support/Adobe/*/VulcanWrapper.dylib

    0x1e7e000 - 0x1eb1ff3 + VulcanMessage5.dylib (5.2.0.35 - 5.2.0.35 copyright 2015, Adobe Systems Incorporated.) (All rights reserved). < 194472A5-9831-37FD-8DA0-588C5DBB629C >/Library/Application Support/Adobe/*/VulcanMessage5.dylib

    0x1eeb000 - 0x1f09ff7 + VulcanControl.dylib (5.2.0.39 - 5.2.0.39 copyright 2015, Adobe Systems Incorporated.) (All rights reserved). < 2D7737D8-74F0-3239-B7F5-27FADADD2A7B >/Library/Application Support/Adobe/*/VulcanControl.dylib

    0x1f4f000 - 0x1fdfff3 + LocManager.dylib (3.6.0.248 - 3.6.0.248) < 254808D2-3AAA-30DA-8C16-9783CF75DC8B >/Library/Application Support/Adobe/*/LocManager.dylib

    0 x 2006000 - 0x209dff7 + Analytics.dylib (3.6.0.248 - 3.6.0.248) < 58AF2473-A71A-3106-9E7A-7351391B2A33 >/Library/Application Support/Adobe/*/Analytics.dylib

    0 x 2385000 - 0x245efff + HEX.dylib (3.6.0.248 - 3.6.0.248) < 658ADA2C-FC67-3A0C-8A84-319721450EA3 >/Library/Application Support/Adobe/*/HEX.dylib

    0 x 2497000 - 0x24d0ff7 com.apple.audio.midi.CoreMIDI /System/Library/Frameworks/CoreMIDI.framework/Versions/A/CoreMIDI < 20E11181-3421-3D46-97C0-347F68ED816A > (1.10 - 88)

    0x24f3000 - 0x250affb libexpat.1.dylib (12) < 751B1CA1-D871-37AA-BE43-4131FF8B7747 > /usr/lib/libexpat.1.dylib

    0x27c5000 - 0x2a1afe3 + PrefsManager.dylib (3.6.0.248 - 3.6.0.248) < 83B6A050-F4EB-3953-B8F0-53E7D96387DE >/Library/Application Support/Adobe/*/PrefsManager.dylib

    0x3b93000 - 0x3be0fff com.apple.CloudDocs (1.0 - 321, 6) < EF208D9F-9E6C-3FF9-AC82-3C2B4EBFAB89 > /System/Library/PrivateFrameworks/CloudDocs.framework/CloudDocs

    0x3c12000 - 0x3d62ff3 + com.adobe.acc.ContainerUI (3.6.0.248 - 3.6.0.248) < CAE272A0-C66B-30B1-9092-F5905CD0F9E2 > Applications/Utilities/Adobe Creative Cloud/*/ContainerUI.bundle/Contents/MacOS/ContainerUI

    0 x 4440000 - 0x4441ffb + com.cooliris.safariplugin (Cooliris Plugin - 1.11) < D819245D-DCC5-E405-2267-197D6CC7D73C > /Library/InputManagers/*/Cooliris.bundle/Contents/MacOS/Cooliris

    0x4d58000 - 0x7f68f8b + org.chromium.ContentShell.framework (39.0.2171.95 - 2171.95) < DED436B1-7C72-3551-B784-5C089EE26FC6 > / Library/Application Support/Adobe / * / chrome Chromium-Framework.framework/Embedded embedded framework

    0x8fe60000 - 0x8fe93e03 dyld (353.2.1) < 06B1254D-9BB9-327C-BA15-8F18FFF97586 >/usr/lib/dyld

    0x9003d000 - 0x90054ff7 com.apple.CoreMediaAuthoring (2.2 - 951) < C1019289-9E99-39A2-9580-6C2FCAE9B666 > /System/Library/PrivateFrameworks/CoreMediaAuthoring.framework/Versions/A/CoreMediaAuthor ing

    0 x 90055000 - 0x90057ffb (779.11) libCGXType.A.dylib < 2B22C4C3-CF75-3909-B9A0-1B9A23028FBB > /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGXType.A.dylib

    0 x 90149000 - 0x901c0fff com.apple.ApplicationServices.ATS (360-375, 2) < A5CA2D71-673F-3FD8-B515-DAB1B3CC52C5 > /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framew ork/Versions/A/ATS

    0x901c1000 - 0x901f0fff com.apple.CoreVideo (1, 8 - 145.1) < A59466FC-6B5A-3B36-BDD4-AC9CD581B7A1 > /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo

    0x903a0000 - 0x90427fff com.apple.CoreServices.OSServices (640, 4-640, 4) < 6ABC3CCE-5A4E-3CB2-AA12-3FFAB27D835A > /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framew ork/Versions/A/OSServices

    90452000 - 0x90457fff com.apple.print.framework.Print 0 x (10.0 - 265) < 7C3984BB-8337-3B90-A414-17C181A45744 > /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Version s/A/Print

    0 x 90458000 - 0x9045eff3 libsystem_platform.dylib (63) < 509993B7-3F26-3360-B899-0BBB15152516 > /usr/lib/system/libsystem_platform.dylib

    0x9045f000 - 0x90465ff7 (72.20.1) libsystem_trace.dylib < 5F23BE77-1C60-3859-B528-C6B3C184C95C > /usr/lib/system/libsystem_trace.dylib

    0 x 90466000 - 0x90466fff com.apple.CoreServices /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices < 08A581EC-2E8B-30CF-B555-64171C8FE5EE > (62-62)

    0 x 90467000 - 0x9058dffb com.apple.WebKitLegacy (10600 - 10600.5.17) /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebKitLegacy.framework/ < DAB0FB97-294B-339C-B986-2711E5EB5F4F > Versions/A/WebKitLegacy

    0x9058e000 - 0x908efff3 com.apple.Foundation /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation < B2539D54-EC35-3388-82C7-B01BB225A804 > (6, 9 - 1153.20)

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    0x9c3bc000 - 0x9c3e5fff (459.20.1) libsystem_info.dylib < 91DEA2CC-26A7-32CD-ABC5-0B2754874E38 > /usr/lib/system/libsystem_info.dylib

    0x9c414000 - 0x9c42fff7 com.apple.CFOpenDirectory /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpenDirectory < 44C81E98-710E-30EB-829D-7374B9339345 > (10.10 - 187). framework/Versions/A/CFOpenDirectory

    0x9c430000 - 0x9c470fff com.apple.Symbolication /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolication < BE1C4846-DA11-365D-9B46-3FF130401839 > (1.4 - 56045)

    0xba900000 - 0xba91dfff libJapaneseConverter.dylib (64) < 7265FE24-923E-3CF7-92D6-DB6EFB9E8379 > /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib

    Summary of the external change:

    Calls made by other processes for this process:

    task_for_pid: 1

    thread_create: 0

    thread_set_state: 0

    Calls made by this process:

    task_for_pid: 0

    thread_create: 0

    thread_set_state: 0

    Calls made by all processes on this machine:

    task_for_pid: 44850

    thread_create: 0

    thread_set_state: 0

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    Regions in writing: Total = 209.4 M written = 3820 K (2%) resident = 9944 K (5%) swapped_out = 0 K (0%) unallocated=199.7M(95%)

    VIRTUAL FIELD TYPE

    ===========                      =======

    CG backup stores 12K

    CG shared images 176K

    Image IO 8K

    Time 4K kernel Alloc

    MALLOC 80.1 M

    MALLOC (admin) 48K

    Tag memory 255 19.2 M

    Tag 12K (reserved) 255 reserved VM (Unassigned) memory address space

    Battery 181,0 M

    VM_ALLOCATE 1212K

    __DATA                             10.5M

    __IMAGE 528K

    __LINKEDIT 45.9 M

    __OBJC K 2940

    __TEXT 214,1 M

    __UNICODE 552K

    mapped file 137.1 M

    shared memory 12K

    ===========                      =======

    TOTAL 693,3 M

    In TOTAL, less space reserved VM 693,3 M

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  • Creating cloud DLM - files does not exist

    Hello

    We have had odd issues when you try to install Acrobat Pro XI via a package created with CCP.

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    20/03/15 14:11:32:448 | [TRACE] |  |  |  |  |  |  | 3964 | Using manually set proxy on the computer - localhost:3128

    20/03/15 14:11:32:448 | [INFO] |  |  |  |  |  |  | 3964 | The file to download is https://prod-rel-ffc-ccm.oobesaas.adobe.com/adobe-ffc-external/core/v1/context?authorizati our =<-authorization data > < consumerAccessToken > eyJhbGciOiJSUzI1NiIsIng1dSI6Imltc19uYTEta2V5LTEuY 2VyIn0.eyJpZCI6IjE0MjY4NjA2ODcxNjctMzMwOTE5MzktZTg5Ny00Yjc2LWJmZjMtYTE1NDBjNThiZTA4IiwiZHR pZCI6IjE0MjY4NTkxMTI4NDQtYzlkMWJmYWItYmQ5NC00NTI4LWEyNTgtOGQ5MjI5ODhkYTczIiwic2NvcGUiOiJvc GVuaWQsQWRvYmVJRCxjcmVhdGl2ZV9jbG91ZCxjcmVhdGl2ZV9zZGssYWRkaXRpb25hbF9pbmZvLmFjY291bnRfdHl wZSIsImMiOiJodXBNUnczUzMrT0ZDNEJvK2pNVTJRPT0iLCJydGVhIjoiMTQyODA3MDI4NzE2NyIsInN0YXRlIjoie 1wiYWNcIjpcIkNDRGVza3RvcF9hcHBcIixcImF2XCI6XCIyLjkuMS40NzRcIixcImRpXCI6bnVsbCxcIm1jXCI6bnV sbCxcInBsXCI6bnVsbH0iLCJhcyI6Imltcy1uYTEiLCJjcmVhdGVkX2F0IjoiMTQyNjg2MDY4NzE2NyIsImV4cGlyZ XNfaW4iOiI4NjQwMDAwMCIsInVzZXJfaWQiOiI2RDU5MTVGMzU0RUNCNzQ3MEE0Qzk4QTRAQWRvYmVJRCIsImNsaWV udF9pZCI6IkNyZWF0aXZlQ2xvdWRfdjFfOV8xIiwicnRpZCI6IjE0MjY4NjA2ODcxNjctMTU4ZGIxMTUtMWM5OC00Z TZhLTlmMmUtNTFmNWNlNjZmMjc4IiwidHlwZSI6ImFjY2Vzc190b2tlbiJ9.DDrPx7oxUQc6qGd_s1Z5OqP5KC5f9z mBNrUVAqSvB-vAeubnBf_pgkI0Kcu3cof_6_mbBICgF5r5Xe6kam3SkuobFkowpVWdxZ8wbM0idVajdRntcsyW9aeg 96bU35bu3lFQDMC9zwtbBtP7YHcVwdmfTJHzrLyXvi32Q7nDrnRL9HEh3vXshmmYzsLXgxC7zhTq3pzmw8eImO6Ep7 2_e5RMf3SzOr2lyhxSaNPGv0MtOj9CMDh_3eC7bncSIwUqYvrgmZZkVes0w8gTv_BqpXHAfjEk9chpWcaazFxY-cLD ccGbnm_Yop_uJ2Krb0DyCFrbCsiAzNVTB-S56aNYzA < / consumerAccessToken > < / authorization data > & clie ntID = acc_desktop & contextKey=6D5915F354ECB7470A4C98A4@AdobeID & producerId = ccui_mktg

    20/03/15 14:11:32:449 | [INFO] |  |  |  |  |  |  | 3964 | Going to download the file to C:\Users\xxxxxxx\AppData\Local\Temp\/{BD74C69A-E665-4566-8227-E4D487D73604}

    20/03/15 14:11:32:449 | [INFO] |  |  |  |  |  |  | 3964 | Preference: The customer put the preference for single stream download

    20/03/15 14:11:32:449 | [TRACE] |  |  |  |  |  |  | 3964 | Validation of preference for startAddress = 0 and bytesToDownload = 0 for fileSize = 0

    20/03/15 14:11:32:449 | [TRACE] |  |  |  |  |  |  | 3964 | The attributes of the directory file - C:\Users\xxxxxxx\AppData\Local\Temp\\ is 8208

    20/03/15 14:11:32:449 | [TRACE] |  |  |  |  |  |  | 3964 | File does not exist in the C:\Users\xxxxxxx\AppData\Local\Temp\\{BD74C69A-E665-4566-8227-E4D487D73604}.aamdownload

    20/03/15 14:11:32:450 | [TRACE] |  |  |  |  |  |  | 3964 | the file size to extend is 0

    20/03/15 14:11:32:450 | [TRACE] |  |  |  |  |  |  | 3964 | number of segments created 1

    20/03/15 14:11:32:450 | [TRACE] |  |  |  |  |  |  | 3964 | who runs the thread (4176)

    20/03/15 14:11:32:451 | [TRACE] |  |  |  |  |  |  | 3964 | ID of the thread for the file serializer is 4176

    20/03/15 14:11:32:451 | [TRACE] |  |  |  |  |  |  | 3964 | Number of threads of downloader is 1

    20/03/15 14:11:32:587 | [TRACE] |  |  |  |  |  |  | 4372 | who runs the thread (0)

    20/03/15 14:11:32:588 | [INFO] |  |  |  |  |  |  | 4372 | number of threads is 0 and active thread count is 1

    20/03/15 14:11:33:375 | [ERROR] |  |  |  |  |  |  | 3824 | Is the windows error code - 12150

    20/03/15 14:11:33:475 | [TRACE] |  |  |  |  |  |  | 4372 | to finish the job of file pending serializer

    20/03/15 14:11:33:541 | [TRACE] |  |  |  |  |  |  | 4372 | before closing

    20/03/15 14:11:33:541 | [TRACE] |  |  |  |  |  |  | 4372 | After the close of

    20/03/15 14:11:33:541 | [TRACE] |  |  |  |  |  |  | 4372 | File does not exist in C:\Users\xxxxxxx\AppData\Local\Temp\\{BD74C69A-E665-4566-8227-E4D487D73604}

    20/03/15 14:11:33:542 | [INFO] |  |  |  |  |  |  | 4372 | * Download the file acheves.* *.

    • I am able to navigate to the URL of download long without problems (added https://prod-rel-ffc-ccm.oobesaas.adobe.com to trusted as precautionary measure Sites) but when watch the folder folder I see a file is downloaded which corresponds to the same naming convention for the file in the DLM journal names, but the name is not the same.
    • Customer uses Symantec SmartConnect proxy and here are the logs from proxy showing that connections are accepted:

    2015 03-20 T 14: 11:29.960 [1800] INFO listener [3128] - accepts a user login: xxxxxxx

    2015 03-20 T 14: 11:29.960 [1800] INFO IOChanFactory [3128] - CONNECTION prod-rel-ffc - ccm.oobesaas.adobe.com:443 OnLAN/proxy1.uk.webscanningservice.com:3128 (S406) xxxxxxx

    2015 03-20 T 14: 11:34.356 [1800] INFO listener [3128] - accepts a user login: xxxxxxx

    2015 03-20 T 14: 11:34.357 [1800] INFO IOChanFactory [3128] - CONNECT ans.oobesaas.adobe.com:443 OnLAN/proxy1.uk.webscanningservice.com:3128 (S407) xxxxxxx

    2015 03-20 T 14: 11:34.679 [1800] INFO listener [3128] - accepts a user login: xxxxxxx

    2015-03 - 20 T 14: 11:34.686 [1800] INFO IOChanFactory [3128] - CONNECT na1e - acc.services.adobe.com:443 OnLAN/proxy1.uk.webscanningservice.com:3128 (S408) XXXXXXX

    • External Symantec logs have also been verified which show that connections have been accepted by the external proxy server

    I tried the following to fix the problem with no joy:

    • Recreate the package
    • Try on a client of SP1 Windows 7 x 86 Virgin
    • Reinstall the latest version of the application manager
    • Reinstall the latest version of Adobe Creative Cloud
    • Add the following sites to Trusted Sites:

    https://*. Activate.com

    https://*.Adobe.com

    https://*.adobelogin.com

    https://*.adobeoobe.com

    One thing we cannot do, it is the proxy for legal reasons, that all traffic must pass through there.

    So, to sum up, I am able to package and install Acrobat Pro XI on the client machine, but then not be able to run it. I am able to connect to Adobe Creative Cloud and look at property, etc, but the applications tab does not appear.

    Any help would be welcome.

    Hi David,

    Looks like a problem with the adobe Application Manager. Can you please try to rename SLCache file location below?

    C:\Program Files (x 86) \Common Files\Adobe\SLCache

    You can also install handler application adobe on a test computer and then install Acrobat by using ExceptionDeployer.exe.

    I hope this helps.

    Thank you
    Ashish

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