Creating cloud Apps launches is not on Windows 7?

Hello

I'm trying to help a friend coming from the Creative Suite cloud. She downloaded the application and Photoshop, Lightroom and a few others installed on your Windows 7 computer. When she tries to open the programs, however, they launch. She gets a loading bar and then nothing happens. We have tried all the options in the Forum that would help with this, but none of them worked so far (logging in and out of CC, restart the computer as an administrator) and most of what I found is for Mac or Windows 8.

We're not sure if it is in trouble with his computer. She also Adobe CS6 installed on it, but I have CS5 on my Mac and it never gave me any problems at all with all the CC programs as the two opened together very well. Someone knows how to run CC on a Windows 7 that could help?

Thanks in advance!

About the crash of InDesign, we need to check with the newspaper the observer of events.

Measures to check with example Event Viewer log screenshot:

Click Start menu and type Event Viewer to get the launch option.

Once launched, the Event Viewer

First click on the option of Windows logs , and then click Applications.

Then click on the error :

Then copy and paste the Description of error or a screenshot will be better.

Example screenshot:

Tags: Adobe

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