Creating cloud App lists my version of LR in "trial" when I have a paid subscription. How can I fix?

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  Hi JKrev1824,

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• "this computer is not running a genuine version of windows" I know that this version is authentic because it came installed with my laptop. How can I fix it?

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  I have run the MGADiag, and the results are as follows:

  Diagnostic report (1.9.0027.0):
  -----------------------------------------
  Validation of Windows data-->

  Validation code: 0x8004FE21
  Validation caching Code online: n/a, hr = 0xc004f012
  Windows product key: *-* - GJY49 - VJBQ7-HYRR2
  Windows product key hash: W5/6nm6F2UPXrCkY5xUhXb / + 21 = g
  Windows product ID: 00426-OEM-8992662-00006
  Windows product ID type: 2
  Windows license Type: OEM SLP
  The Windows OS version: 6.1.7601.2.00010100.1.0.001
  ID: {398D0EBE-3C7A-4A21-9BCF-5F4A9B93FED8} (3)
  Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/a, hr = 0 x 80070002
  Signed by: n/a, hr = 0 x 80070002
  Product name: Windows 7 Ultimate
  Architecture: 0 x 00000009
  Build lab: 7601.win7sp1_gdr.150525 - 0603
  TTS error:
  Validation of diagnosis:
  Resolution state: n/a

  Given Vista WgaER-->
  ThreatID (s): n/a, hr = 0 x 80070002
  Version: N/a, hr = 0 x 80070002

  Windows XP Notifications data-->
  Cached result: n/a, hr = 0 x 80070002
  File: No.
  Version: N/a, hr = 0 x 80070002
  WgaTray.exe signed by: n/a, hr = 0 x 80070002
  WgaLogon.dll signed by: n/a, hr = 0 x 80070002

  OGA Notifications data-->
  Cached result: n/a, hr = 0 x 80070002
  Version: N/a, hr = 0 x 80070002
  OGAExec.exe signed by: n/a, hr = 0 x 80070002
  OGAAddin.dll signed by: n/a, hr = 0 x 80070002

  OGA data-->
  Office status: 100 authentic
  Microsoft Office Enterprise 2007 - 100 authentic
  OGA Version: N/a, 0 x 80070002
  Signed by: n/a, hr = 0 x 80070002
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

  Data browser-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default browser: C:\Program Files (x 86) \Mozilla Firefox\firefox.exe
  Download signed ActiveX controls: fast
  Download unsigned ActiveX controls: disabled
  Run ActiveX controls and plug-ins: allowed
  Initialize and script ActiveX controls not marked as safe: disabled
  Allow the Internet Explorer Webbrowser control scripts: disabled
  Active scripting: allowed
  Recognized ActiveX controls safe for scripting: allowed

  Analysis of file data-->
  [File mismatch: C:\Windows\system32\slc.dll[Hr = 0x800b0100]

  Other data-->
  Office details: {398D0EBE-3C7A-4A21-9BCF-5F4A9B93FED8}1.9.0027.06.1.7601.2.00010100.1.0.001x 64*-*-*-*-HYRR200426-OEM-8992662-000062S-1-5-21-1267405743-3636759100-585774851Hewlett-PackardHP Pavilion Notebook PC g6InsydeF.1420120920000000.000000 + 00058173A07018400FE40090409India Standard Time(GMT+05:30)03HPQOEMSLIC-MPC100100Microsoft Office Enterprise 2007127480B9502DF0D86oYWOW5ayFE3pZ jvTpuXYsY64JE plus 89388-707-8722531-65066 14

  Content Spsys.log: 0 x 80070002

  License data-->
  The software licensing service version: 6.1.7601.17514

  Name: Windows 7 Ultimate edition
  Description: operating system Windows - Windows (r) 7, channel OEM_SLP
  Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
  ID of the application: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 00426-00178-926-600006-02-16393-7601.0000-0242014
  Installation ID: 006466603276732001145011356603354051021166721866343391
  Processor certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
  The machine certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
  Use license URL: http://go.microsoft.com/fwlink/?LinkID=88341
  Product key certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
  Partial product key: HYRR2
  License status: licensed
  Remaining Windows rearm count: 0
  Trust time: 21/06/2015-17:59:50

  Windows Activation Technologies-->
  HrOffline: 0x8004FE21
  HrOnline: n/a
  Beyond: 0 x 0000000000000100
  Event timestamp: 6:20:2015 17:24
  ActiveX: Registered, Version: 7.1.7600.16395
  The admin service: recorded, Version: 7.1.7600.16395
  Output beyond bitmask:
  Altered the file: %systemroot%\system32\slc.dll|slc.dll.mui

  --> HWID data
  Current Hash HWID: NAAAAAIAAQABAAIAAAABAAAABAABAAEA6GGQEglqXtSqHqge9HGqVORIoK8 + Mei3FuGWYw ==

  Activation 1.0 data OEM-->
  N/A

  Activation 2.0 data OEM-->
  BIOS valid for OA 2.0: Yes
  Windows marker version: 0 x 20001
  OEMID and OEMTableID consistent: Yes
  BIOS information:
  ACPI Table name OEMID value OEMTableID value
  APIC 183 HPQOEM
  HPQOEM FACP SLIC-MPC
  HPQOEM 183 DBGP
  183RD HPET HPQOEM
  STARTUP 183 HPQOEM
  MCFG 183 HPQOEM
  WDAT 183 HPQOEM
  UEFI 183 HPQOEM
  ASF! 183 HPQOEM
  SLIC SLIC-MPC HPQOEM
  SSDT HPQOEM INSYDE
  ASPT 183 HPQOEM
  HPQOEM 183 FPDT
  SSDT HPQOEM INSYDE
  SSDT HPQOEM INSYDE
  SSDT HPQOEM INSYDE

  The installed key is indeed for an ACER computer - and ONLY valid on this brand.

  You must reformat and reinstall with the help of authentic materials and key - HP!

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  TM, you will use the same process to install, the software Adobe Creative included with your membership, you used on your current computer.  You can get details at install and update the apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html.

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• Creating cloud App does not seem to be updated itself

  I am running Mac OS El Capitan on my rMBP. Such, 26 January 2016, my creative cloud app version is 3.4.1.181 which, according to the release of these notes are released on 26/11/2015. Release notes for the desktop Adobe Creative Cloud application

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  Is there some updates it downloads not, or if I have a problem how can I fix?

  Hello

  Ideally creative cloud update should be installed itself. But for some reason if it does not update itself you can uninstall the creative cloud desktop application and install again.

  Uninstall Help https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

  Install it using Download Adobe Creative Cloud apps | Adobe Creative Cloud free trial

• Creating cloud App work does not correctly

  Creating cloud App is installed on my computer, but the window is empty when I open it. I use PS on Windows 10 CC. (If the information system in Photoshop says it is on Windows 8) All updates are underway.

  Please see the links below.

  • Re: Empty opening creative cloud app
  • Cloud Desktop App is empty?
  • New application Cloud Creative unusable: it is empty!

  Hope this will help you.

  Kind regards

  Hervé Khare