Creating cloud completely empty desktop application - not same preferences...?

I have since before Production Premium CS6 and Lightroom 4 installed on my computer (Windows 7 64-bit, 16 GB of RAM).

Package photography for CC, I joined then, and after logging in to my account, I went to the section DL download a program and install it. The creative cloud desktop application is installed, but it is empty. Only it is a CC of Photoshop, not a Lightroom 5 here, there is no menu and if I try to determine the version of the app as in http://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-missing-text.html - there is not even a preferences to choose...

I get no error message and go to the Download Center and try to download Photosgop or Lightroom just makes me a glance of "waiting for creative.adobe.com...» "and then the focus changes to the desktop application creative empty cloud.

Checking my account I see that my two licenses of product for CS6/LR4 are, where is my CC photography package.

I can add that I rebooted the system, reinstalled the creative cloud app and tried other things I can think. But I get always a creative application cloud empty, without the possibility to connect on my Adobe account.

A conversation with an agent of support solved the problem

The statement was to remove the opm.db in AppData\Local\Adobe\OOBE and then I got the login screen.

Tags: Adobe

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