Creating cloud do not install it?

Have tried to install creative cloud so I can use adobe products. Purchased subscription, but get the error message when I load.

Any ideas?

Hi Jeff, I uninstalled products remains to try to resolve the problem.

Tags: Adobe

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    Hi luelalamirew,

    Welcome to the community!

    A12E5 is a download error. Please follow the steps:

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    Navigate to Library/Application Support/Adobe/OOBE and rename to OOBE.old.

    Go to Applications/Utilities and trash Application Manager and creative cloud desktop folder.

    Download and install CC Office again. If the problem still persists, then restart the Mac start-up and try reinstalling: http://helpx.adobe.com/x-productkb/global/start-safe-boot-mode-mac.htm l .

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    I installed Lightroom. Then, after installing successfully, I restarted the Director of office of creative cloud and it started working.

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    Cloud creative support chat (all creative cloud customer service problems)

    http://helpx.Adobe.com/x-productkb/global/service-CCM.html

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