Creating cloud - not able to connect. indicates signed out

I am not able to connect to my creative cloud my mobile application. I enter my user ID and password, then select login. After a few seconds, I get the answer that I disconnected.  I then go to Adobe site via the browser and enter my ID and password. Everything is accepted without problem.  I'll be back to creative cloud for another attempt and get the same answer - I "Sign Out".  Someone else to make this issue?

Thank you.

Jim G

Rename your oobe folder.

Mac OS: \User\\Library\Application Support\Adobe\OOBE folder. To access the hidden, user library folder library user access hidden files

Windows: \Users\\AppData\Local\Adobe\OOBE folder.  To display the hidden AppData folder, show hidden files, folders, file name extensions.

Tags: Adobe

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