Creative Cloud CC2015 update does not recognize my membership and free trial software downloads

Hi, I used the update all option for the CC2015.

CC erased and after I deleted some of the preferences for the CC (as suggested in the forums)

It is not recognizing my membership and so update as testing applications.

Can I sign... everything OK, but when it downloads the... tests of downloads!

Help, please.

Thank you

Eugenia

Eugenia salvation,

Please follow the steps mentioned in the link: https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html

Kind regards

Sheena

Tags: Adobe

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