Creative cloud cleaner crashes when cleaning "Adobe After Effects CC 2015_13.7.0_AdobeAfterEffects13.5AllTrial.

I'm on a Macbook Pro running OS X El Capitan 10.11.4

I am trying to completely clean up After Effects, but whenever I press the clean button, the tool crashes.

This is what I get in the newspapers console.app.

========================================

2016 04-08 14:01:22.835 Adobe Creative Cloud Cleaner Tool [4475:199770] error in opening HD = 11 database error

2016 04-08 14:01:26.727 Adobe Creative Cloud Cleaner Tool [4475:199770] error in opening HD = 11 database error

2016 04-08 14:01:32.867 Adobe Creative Cloud Cleaner Tool [4475:199770] error in opening HD = 11 database error

2016 04-08 14:01:36.791 Adobe Creative Cloud Cleaner Tool [4475:199770] ACTION: execution of cleaning for Adobe after effects CC 2015_13.7.0_AdobeAfterEffects13.5AllTrial

2016 04-08 14:01:36.802 Adobe Creative Cloud Cleaner Tool [4475:199770] PDB backup created in/Library/Application Support/Adobe/backup20160408T140136/pdb.db

2016 04-08 14:01:36.865 Adobe Creative Cloud Cleaner Tool [4475:199770] DB media backup created in/Library/Application Support/Adobe/backup20160408T140136/Media_db.db

Need help please, I'm not able to install other applications CC for this reason 'Adobe After Effects CC 2015_13.7.0_AdobeAfterEffects13.5AllTrial '

Hi Malekr11082770,

I recommend you contact the customer service

*Remember to stay signed with your Adobe ID ( email id used to buy the product ) before accessing the link above*.

Select the exact options indicated below in the capture to get support of screen options:


Let us know if that helps.


Tags: Adobe

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