Creative cloud does not and will not uninstall!
Hello everyone,
I downloaded creative cloud a week ago because I wanted to test Illustrator and some other app before paying for a subscription.
It worked fine for a few hours and then it stopped.
Now when I click on the CC icon the cursor wheel turns for a few seconds and then nothing happens.
I tried everything that was suggested to the page:
https://helpx.Adobe.com/creative-cloud/KB/creative-cloud-app-doesn ' t - open.html
with no result
I tried what had been proposed to another user in the forum who has had the same problem and had resolved
with no result
I tried to uninstall CC (to do a fresh install), but apparently, windows can't touch this shit.
I tried to use the uninstaller CC downloaded from
https://helpx.Adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
but with little success: he told me the uninstall was completed with errors, but when I checked CC was still there.
I tried to uninstall Illustrator and InDesign, thinking that their presence may prevent CC to uninstall correctly.
I managed to uninstall InDesign, but apparently, windows cannot do anything to remove Illustrator.
Now on my PC, I have Illustrator (which works but will help in itself) and CC which is not and I cannot get rid of one of them.
I don't know why but I never had these problems with free or inexpensive software.
My question is: are there at - there a way to fix the creative cloud?
If this is not the case, how can I get rid of him? It does not take too much space, it is true, but I don't want to be reminded of time I lost trying to make it work.
Thank you.
Pat
PS My PC runs under a windows pro 10.
start the uninstall, uninstall the Adobe Creative Cloud desktop application
clean through the use of the Adobe Creative Cloud cleaning tool to solve installation problems
Restart your computer.
Restart the cc desktop application installation, https://creative.adobe.com/products/creative-cloud
Tags: Adobe
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This is an open forum, not Adobe support... Click below to contact Adobe staff for help
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Creative cloud support (all creative cloud customer service problems)
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But CC is closed - checked with the Windows Task Manager. PC is restarted twice.
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close your application office cc and, if necessary, use the Task Manager to end all process of cc.
Delete these files.
First, close your office cc application.
then, rename the opm.db file by:
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Windows: [system drive]: \Users\ [user name] \AppData\Local\Adobe\OOBE
Mac OS: /users/
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