Creative cloud does not start and I can't re - install

I had problems with creative cloud, it does not start and I can't uninstall it because a prompt appears telling me I can't uninstall it because the programs use. I really need to get the latest update for Illustrator, because it also crashes without reason.

Help

Hi tsumera,

Try to uninstall the application office creative cloud through the cleaning tool

If that doesn't help, please try the following steps to completely uninstall the creative cloud.

Remove the OOBE and AAMUpdater folders.

Mac OS:

1 leave the creative Cloud Desktop application

2 force quit Adobe all processes in the activity monitor (for example, CC, Core sync, the broker CC library, Office, Adobe, Adobe CPI, demon Adobe Crash etc..)

3. navigate to \User\\Library\Application Support\Adobe *.

And/Library/Application Support / Adobe *.

To access the hidden user library folder, see library user access hidden files. Mac OS 10.7 and later.

4. search and delete the files AAMUpdater and OOBE

5 / Library/Application Support/Adobe (rename Adobe Application Manager and Adobe of joint office)

6. go > utilities > (rename Adobe Application Manager and creative cloud)

7 re - download creative-cloud

https://helpx.Adobe.com/creative-cloud/help/install-apps.html

Windows:

  1. Exit creative Cloud Desktop
  2. Force quit Adobe all processes from the Task Manager (e.g. cc, Core sync, the broker CC library, Office, Adobe, Adobe CPI, demon Adobe Crash etc..)
  3. Go to \Users\AppData\Local\Adobe\

And C:\Program Files (x 86) \Common Files\Adobe

C:\ProgramData\Adobe

  1. To view the AppData folder and program hidden data, see files, folders, file name extensions. Windows XP, Vista, Windows 7.
  2. Find and delete the files AAMUpdate and OOBE
  3. Download creative-cloud

https://helpx.Adobe.com/creative-cloud/help/install-apps.html

Tags: Adobe

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