CRS 3.0(3a) I need the Office Agent they change automatic status

I use the 3.0(3a) CRS on 3.3 CM (4) on ICS7750.

I have a problem because the CallCenter agent forgot they change their status after the handle a customer called, that's why I need a function of CRS for automatic change of ready state after 20 seconds.

How can I do about it?

To have the agent to be ready, subsystem-> CIM, queues Service Contact, choose the queue and disable automatic working. Click on resources, on the left, and for each agent to be ready right away, change their automatic provision to activate.

Tags: Cisco Support

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