CS6 .pkg fails for some reason. Troubleshooting steps and newspapers in the body of the message.
I have a copy of the Master CS6 Collection, which I can't install on my iMac OSX 10.10.5 running.
I've tried so far of troubleshooting:
- has run the Adobe cleaning tool.
- created an admin account news, temporary and tried to install it with this.
- active root user and I tried installing that way.
- tried to install via the terminal with sudo.
- Cloud of Safari killed as well as Safari Plugin Updater (delayed failure of about 60 seconds).
- permissions of the disk verified and repaired via disk utility and the terminal.
- direct downloaded the trial and saved a trial version of the software.
In each case, Installer has given the message "installation failed." classic once Setup passes to "Validating scripts package," after < s 20 to package scripts to run.
Some info relevant newspaper (I have also some other info Journal, but there is too much of him posting here):
install.log
Feb 4 00:06:31 FATM.attlocal.net installed [3141]: PackageKit:-----Begin installation -
Feb 4 00:06:31 FATM.attlocal.net installed [3141]: PackageKit: application = < 1 packages, destination = PKInstallRequest / >
Feb 4 00:06:31 FATM.attlocal.net installed [3141]: PackageKit: packages =)
"PKJaguarPackage < file://localhost/CS6_MC/CS6%20MC%20SUM14/Build/CS6%20MC%20SUM14_Install.pkg >.
)
Feb 4 00:06:31 FATM.attlocal.net installed [3141]: PackageKit: extraction file://localhost/CS6_MC/CS6%20MC%20SUM14/Build/CS6%20MC%20SUM14_Install.pkg (destination = / var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/485 372E8-CAA8 - 4A 97 - AB26 - 9F0A034D3BFC.activeSandbox / Root, uid = 0)
Feb 4 00:06:31 FATM.attlocal.net installed [3141]: PackageKit: prevent user idle system sleep
Feb 4 00:06:31 FATM.attlocal.net installed [3141]: PackageKit: suspension backupd
Feb 4 00:06:31 FATM.attlocal.net install_monitor [11426]: temporarily to exclusion: / applications/Library / System, / bin, partnership, / sbin, / usr
Feb 4 00:06:31 FATM.attlocal.net installed [3141]: PackageKit: executing script ".» "/ preinstall" in CS6_MC/CS6 MC SUM14/Build/CS6 MC SUM14_Install.pkg/Contents/Resources
Feb 4 00:06:31 FATM.attlocal.net installed [3141]:. / Preinstall: AAMEE Installer: preinstall launched...
Feb 4 00:06:31 FATM.attlocal.net installed [3141]:. / Preinstall: AAMEE Installer: working directory is CS6_MC/CS6 MC SUM14/Build/CS6 MC SUM14_Install.pkg/Contents/Resources
Feb 4 00:06:31 FATM.attlocal.net installed [3141]:. / Preinstall: AAMEE Installer: launch of AdobeDeploymentManager...
Feb 4 06:00:33 FATM.attlocal.net installer [11406]: LSExceptions [0x6080000a6840] unloaded
Feb 4 00:06:58 FATM.attlocal.net installed [3141]:. / Preinstall: AAMEE Installer: exit code of AdobeDeploymentManager is (79)
Feb 4 00:06:58 FATM.attlocal.net installed [3141]:. / Preinstall: AAMEE Installer: exit...
Feb 4 00:06:58 FATM.attlocal.net install_monitor [11426]: re-included: / applications/Library / System, / bin, partnership, / sbin, / usr
Feb 4 00:06:59 FATM.attlocal.net installed [3141]: PackageKit: release backupd
Feb 4 00:06:59 FATM.attlocal.net installed [3141]: PackageKit: allow user idle system sleep
Feb 4 00:06:59 FATM.attlocal.net installed [3141]: PackageKit: install failed: error Domain = PKInstallErrorDomain Code = 112 "an error has occurred during execution of scripts in the package 'CS6 MC SUM14_Install.pkg'." UserInfo = 0x7fb4114b8080 {NSFilePath =. / preinstall, URL = file://localhost/CS6_MC/CS6%20MC%20SUM14/Build/CS6%20MC%20SUM14_Install.pkg, PKInstallPackageIdentifier = com.adobe.Enterprise.install.1D5F5912 - 3047-4CCF-870E-BB293A024 4E0, NSLocalizedDescription = an error occurred when executing scripts package 'CS6 MC SUM14_Install.pkg'.} {
NSFilePath = '. '. "/ preinstall."
NSLocalizedDescription = "an error occurred during execution of the package \U201cCS6 MC SUM14_Install.pkg\U201d scripts.";
URL = "file://localhost/CS6_MC/CS6%20MC%20SUM14/Build/CS6%20MC%20SUM14_Install.pkg";
PKInstallPackageIdentifier = "com.adobe.Enterprise.install.1D5F5912-3047-4CCF-870E-BB293A0244E0";
}
Feb 4 00:06:59 FATM.attlocal.net installed [3141]: PackageKit: runs the inactive tasks
Feb 4 00:06:59 FATM.attlocal.net [11406] Installer: install: didFailWithError:Error area = PKInstallErrorDomain Code = 112 "an error has occurred during execution of scripts in the package 'CS6 MC SUM14_Install.pkg'." UserInfo = 0x6100000f5400 {NSFilePath =. / preinstall, URL = file://localhost/CS6_MC/CS6%20MC%20SUM14/Build/CS6%20MC%20SUM14_Install.pkg, PKInstallPackageIdentifier = com.adobe.Enterprise.install.1D5F5912 - 3047-4CCF-870E-BB293A024 4E0, NSLocalizedDescription = an error occurred when executing scripts package 'CS6 MC SUM14_Install.pkg'.}
Feb 4 00:06:59 FATM.attlocal.net installed [3141]: PackageKit: customer withdrawal PKInstallDaemonClient pid = 11406, uid = 501 (/ System/Library/CoreServices/Installer.app/Contents/MacOS/Installer)
Feb 4 00:06:59 FATM.attlocal.net installed [3141]: PackageKit: done with sandbox removals
Feb 4 00:06:59 FATM.attlocal.net installed [3141]: PackageKit: Sandbox/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/317D7ADC-41F9-48 93-98DA - 3B00719BC061.sandbox: relevance 830
Feb 4 00:06:59 FATM.attlocal.net installed [3141]: PackageKit: Sandbox/var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/C/PKInstallSandboxManager/E00B43D5-02E2-46 2 b-9BA4 - EFD49D3EDE2E.sandbox: relevance 240
Feb 4 00:06:59 FATM.attlocal.net [11406] Installer: installation failed: the installer has encountered an error that caused the installation to fail. Contact the manufacturer of the software.
Feb 4 00:06:59 FATM.attlocal.net installer [11406]: State of 3AD0 of IFDInstallController = 8
Feb 4 00:06:59 FATM.attlocal.net installer [11406]: display 'Installation failed' UI.
Feb 4 00:06:59 FATM.attlocal.net installer [11406]: message "Installation Failed" display user interface: "Setup has encountered an error that caused the installation to fail. Contact the manufacturer of software for assistance. ».
Error.log.gz the Adobe installer
04/02/16 00:06:56:159 | [INFO] | | OOBE. OF | | | | 1118690 | DEVersion: 6.0.0.0
04/02/16 00:06:56:160 | [INFO] | | OOBE. OF | | | | 1118690 | Loading of Manager/DECore/DE6/Setup.dylib Application/Applications/Utilities/Adobe library
04/02/16 00:06:56:164 | [INFO] | | OOBE. OF | | | | 1118690 | : TIMER: [Total timer]
04/02/16 00:06:56:164 | [INFO] | | OOBE. OF | | | | 1118690 | CHECK: Single Instance
04/02/16 00:06:56:164 | [INFO] | | OOBE. OF | | | | 1118690 | CHECK: credentials
04/02/16 00:06:56:164 | [INFO] | | OOBE. OF | | | | 1118690 | Load deployment file
04/02/16 00:06:56:164 | [INFO] | | OOBE. OF | | | | 1118690 | Create required folders
04/02/16 00:06:56:164 | [INFO] | | OOBE. OF | | | | 1118690 | Assuming that uninstall mode
04/02/16 00:06:56:164 | [INFO] | | OOBE. OF | | | | 1118690 | Search for master payload
04/02/16 00:06:56:165 | [ERROR] | | OOBE. OF | | | | 1118690 | DW040: The product '{41C543D4-AC29-4B7E-B95D-D73B7EB2EFBB}' is not installed. Is unable to uninstall
04/02/16 00:06:56:165 | [INFO] | | OOBE. OF | | | | 1118690 | # Running Workflow EDT #.
04/02/16 00:06:56:165 | [INFO] | | OOBE. OF | | | | 1118690 | : TIMER END: [Total Timer] took 1 milliseconds (0.001 seconds)
04/02/16 00:06:57:233 | [INFO] | | OOBE. OF | | | | 1118690 | Uninstalling AAM
04/02/16 00:06:57:236 | [INFO] | | OOBE. OF | | | | 1118690 | AAM uninstall Status: 1 and 0
04/02/16 00:06:57:237 | [INFO] | | OOBE. OF | | | | 1118690 | -------------------------------------- Summary --------------------------------------
04/02/16 00:06:57:237 | [INFO] | | OOBE. OF | | | | 1118690 | -0 fatal Error (s), 1 Error (s)
04/02/16 00:06:57:237 | [INFO] | | OOBE. OF | | | | 1118690 | The OSX version: 10.10.5
04/02/16 00:06:57:237 | [INFO] | | OOBE. OF | | | | 1118690 |
04/02/16 00:06:57:237 | [INFO] | | OOBE. OF | | | | 1118690 | ERROR: DW040: the product '{41C543D4-AC29-4B7E-B95D-D73B7EB2EFBB}' is not installed. Is unable to uninstall
04/02/16 00:06:57:237 | [INFO] | | OOBE. OF | | | | 1118690 |
04/02/16 00:06:57:237 | [INFO] | | OOBE. OF | | | | 1118690 | Please find the error string above to find when the error occurred.
04/02/16 00:06:57:237 | [INFO] | | OOBE. OF | | | | 1118690 | These errors resulted in installer exit code mentioned below.
04/02/16 00:06:57:237 | [INFO] | | OOBE. OF | | | | 1118690 | -------------------------------------------------------------------------------------
04/02/16 00:06:57:237 | [INFO] | | OOBE. OF | | | | 1118690 |
04/02/16 00:06:57:237 | [INFO] | | OOBE. OF | | | | 1118690 | 33 of the Exit Code:-the product is not installed, it is impossible to uninstall.
04/02/16 00:06:57:237 | [INFO] | | OOBE. OF | | | | 1118690 | Please see specific errors for troubleshooting. For example, ERROR: DW040...
For those who have similar problems who stumbles on this post, here is the solution that worked for me:
- Granting of reading & writing to all parent folders and children access to me, users admin and all the world
- Enabling the root user
- Creation of a new administrative user & Installationavecuneracine who
- Kill all the nuclei of cloud of Safari
- Boot the machine in safe mode
- Remove all previous applications of CC, etc. (don't even bother with the vacuum, just delete everything yourself in different subfolders library and root)
Tags: Adobe
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