CS6 updates could not be applied - Application Manager may be damaged

Hello

If I try to search for updates in After Effects with the menu point "updates... "I get the error"Update failed"since the Application Manager. See screenshot:

AdobeApplicationManagerUpdateFailed.jpg

If I click on the first link I get an html 404 error ' sorry this page is not available! "* GREAT *.

the second links to the Customer Support page?

http://helpx.Adobe.com/Creative-Suite.html

not very useful...

If I try to start the Application Manager manually by executing this file

C:\Program Files (x 86) \Common Files\Adobe\OOBE\PDApp\core\PDapp.exe

the Application Manager downloads an update (for the Manager himself), but the update process fails. See screenshot

AdobeApplicationManagerInstallationFailed.jpg

All this happened suddenly and completely unexpectedly and I haven't changed anything on my computer. Updates in the past have already worked well.

This happens with all applications of the Creative Suites (CS5, CS5.5, CS6) and I'm not able to get updates for applications.

I'm a bit lost now any help is very appreciated!

_____________________________________________________

System: Windows7 Ultimate 64 bit (Updated) (German language)

CPU: Intel Core 2 Extreme Q9300

RAM: 16 GB

Graphics card: nVidia Quadro FX 2700 M

Adobe Production Premium CS5 | CS5.5 | CS6

Abhijit Hey,.

because you had not replied to my last post I went my own way to fix!

I did your steps

Rename the folder OOBE OOBE.old starting from these locations

C:\Users\(your username) \AppData\Local\Adobe

C:\Program Files (x 86) \Common Files\Adobe

but instead of download Creative cloud of creative.adobe.com I installed AdobeApplicationManager.exe of temp folder!

It turned out that my temp folder AdobeApplicationManager.exe was the same installer as the creative cloud!

Well, first I was a little afraid that I now have creative cloud installed on my system, but I think creative cloud is the new name or the version of the Application Manager?

I also want to account for other users having the same problem that the menu/help/update... features in the CS Applications work again as expected!

One question remains:

Could safely delete the renamed folder OOBE.old of these places without any harm to my system?

C:\Users\(your username) \AppData\Local\Adobe

C:\Program Files (x 86) \Common Files\Adobe

Thank you very much for your help Abhijit

Kind regards

Felix

_____________________

www.felixdames.de

Tags: Adobe

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