CTRL keys do not work on Portege R500

Both CTRL keys do not work on my Portege (Vista Biz) 500.

I guess this isn't a hardware problem. Because that both keys are not recognized even though I hardly use the CTRL button on the right.

I don't know if it is caused by a program (newly installed). I've just updated BIOS 1.6 without effect.

I also tried to boot the system with Linux on a USB key. Also, the keys do not work on Linux.

Does anyone have experience with this problem?
Can I remove the keyboard driver and reinstall it? Could someone explain the procedure?

Thank you for all the advice

> laptop does not respond to the Ctrl + alt + delete even before starting an OS (for example, while being in its menu of BIOS).
The keys Ctrl + alt + delete key combination can be used ONLY in Windows OS
It will work not in the BIOS or Windows boot has not been done!

Finally, you must make sure that your laptop uses the latest version of the BIOS.
If a newer BIOS is available that be updated!

If this does not help, retrieve the device using Toshiba drive!
If the key still won't work, then you should get in touch with an ASP in your country.

Here are the steps you have to do

Tags: Toshiba

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