CTS 1.7: Audio snap (call RTC) not heard on all sites

After the upgrade of our endpoints of 1.6 to 1.7, we met multipoint where we added a PSTN user.

The audio of the RTC user has not been heard at all the endpoints.

As soon as we shared an audio presentation was OK on all sites.

I have a nice SR with that.

Someone else runs into the same problem?

See you soon,.

Martin

Hi Martin

BU and DALE were able to reproduce the problem.

This is incorrect behavior:

CSCtk61376    CFD: Endpoint MP call RTC does not sure audio component software snap-participant

Conditions: CTS and CTMS running 1.7.0 software.  Secure Audio component software plug-in point of endpoint is added in secure multipoint call.

Possible workarounds:

1 - presentation-sharing is started from endpoint that has made audio snap. Or, Hold/recovery on the endpoint, which makes the audio complement will restore audio to the audio complement in all the endpoints.

2. - do not use secure audio audio component software plug-in, if possible.

Default is integrated in version 1.7.1

Concerning
Fernando

Tags: Cisco Support

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