Customer CC says that reflow Edge is installed, but is not

(New post instead of necro old)

8.1 Windows 64-bit

I have read and followed each statement in this post, but nothing has worked.

http://forums.Adobe.com/thread/1295064

Windows 8 gave me a 2503 error when you try to uninstall edge of reflow through the windows uninstall program. I searched several words of kew for reflow folder location and found nothing. I went and deleted the registry values for the reflow (temp Installer strings just age). Yet the CC sees as installed.

How does the customer detect what is installed?

I tried Installer 64 bit, no dice. Still an error 2503 and 2502.

I did some research on error 2503 and 2502 more. I checked all permissions and all files and they were all correct. I had already deleted a string of folder with files in it names under C:\windows\installers and edge still show in the CC of reflow client. I found a script that checks the Installer files are used in this directory. I deleted those who were not and no CC customer sees no installed Edge more.

As to the cause. I think that it is when I upgraded from Windows 8 to 8.1. Several of my uninstalled apps themselves and in my opinion, that's why I discovered my adobe products were not where / except for Edge of reflow. It must have been a mistake isolated to not get rid of an installation package.

Thank you very much for your help and I hope that this information can be used to help others.

EDIT:

In fact, I came across another related question. I went to uninstall to make sure it was fixed, is represented in 2503 and 2502. I tried to uninstalled via the control panel. Did not work. I went into the Windows Installer and manually click the .msi file. He went up to copy the files and then errors pop up again with converted edge still installed. It seems that the issues are always on my end, I need to configure permissions.

This means the problems were caused by Windows 8, trying to circumvent those permissions to uninstall the program in 8.1, couldn't and just delete the files leaving an impure directory. I'll see how to solve this problem.

UPDATE:

I had to terminate explorer.exe and started upward with admin privledges through task managers. It well the uninstall program (in the Windows Installer directory) to work to a point. Now, I'm getting "a network error occurred trying to read the file: 'C:\windows\installer\edge_Reflow_preview_7_LREF.msi'" which has then uninstall restores the actions and Edge is always installed.

However, running the windows control panel uninstall program worked, and the CC customer sees no edge. Also, I just realized the title card for edge of reflow, 8.1 Windows is not supported. 8.1 Windows screwed a lot of installation packages more compatibility with the permissions.

Tags: Edge Reflow

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