Customer of WMC Netflix won't let me connect you.

I have problems with the customer of Netflix for WMC.  These range from problems of WMC crashes for video content send me error messages that indicate the videos could not be loaded.  Late last week, I decided to try logging on the customer of netflix and record file to see if it was a Netflix issue.  After a disconnect, I've been unable to reconnect.  To this day, I still get the message "the connection information you entered does not match a valid netflix account.

My computer is a Sony LV series all-in-one desktop running Vista x 64

Here is a list of the actions to try to diagnose the problem:

-J' checked my log-in and password are correct by logging in to Netflix via web browser - I can successfully watch videos in my browser on my desktop.

-J' uninstalled and reinstalled both Netflix and the Silverlight plug-in.  I still get the same problem after reinstalling them both.

-J' have another computer (computer laptop vaio running W7 x 64) and I can not for the log-in to my account videos and stream netflix on it.

My actions trying to diagnose the problem tell me through the various accidents something in WMC is damaged and is which is not allowing me to log-in to my Netflix account.  I would appreciate any help/suggestions to solve the problem - preferably without having to re - format and install a fresh installation of windows I have recently re-load vista on my desktop.

Hello

Create a new user account and check if you can connect to Netflix using this account.

1. open user accounts by clicking the Start button, clicking Control Panel, clicking user accounts and family safety, then clicking on user accounts.
2. click on manage another account.   If you are prompted for an administrator password or a confirmation, type the password or provide confirmation.
3. click on create a new account.
4. type the name you want to assign to the user account, click an account type (Administrator), and then click on create an account.

Refer to this link for help:
http://Windows.Microsoft.com/en-us/Windows7/create-a-user-account

If the problem is resolved in a new user account, you can correct the corrupted profile.

Click on this link to get the procedure fix the corrupted profile:
http://Windows.Microsoft.com/en-us/Windows7/fix-a-corrupted-user-profile

I found a thread with a similar problem where some users solved the problem by putting on day of Netflix. This thread may help you.
http://social.answers.Microsoft.com/forums/en-us/vistapictures/thread/915c419a-CC20-47cb-9223-899a1f961ca9

You can get in touch with Netflix for additional assistance. See the links below:

http://www.Netflix.com/contactus

http://www.Netflix.com/help

Kind regards
Amal-Microsoft Support.
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