customer support html (html service) - how can I query to SRs 'closed '.

Jin

11.5.10.2

in the html (html service - SCZ) customer support, is there any facility to interrogate SRs who benefit from the status "closed"?

Currently, a SR in status "closed" only can be queried if the agent knows the exact number of SR. on the advanced search page, even if the application allows status 'closed' to be selected, it does not return to any folder.

help is appreciated, as it is essential for our business.

Kind regards.

You can search for closed SRs. to ensure that the search criteria 'Active' is set to 'no '. This will return back closed SRs.

Who are the customers? Can you provide more details on the implementation? (you can email me at [email protected])

Thank you.

Published by: ofjoseph on March 31, 2010 12:00

Tags: Oracle Applications

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AR         CK         CF         AR4        AD                   DU         CB         DO         CY                   BM         CO                             CI                   BY_        BM6        CZ         BU         CH         CK7        CL
---------- ---------- ---------- ---------- -------------------- ---------- ---------- ---------- -------------------- ---------- ------------------------------ -------------------- ---------- ---------- ---------- ---------- ---------- ---------- ----------
000000000  2012-10-31 SS-CZL19   EI08P4993  ING. ANTONIN GURICA, 1Z48395    EUR        16-10-2012 ASFINAG POST_MAUT    1940,60    Dalnicni znamka                                                           SS47       4          0032       2012-10-31 01:25
000000000  2012-10-31 SS-CZL19   EI08P4993  ING. ANTONIN GURICA, 1Z48395    EUR        17-10-2012 ASFINAG POST_MAUT    1328,10    Dalnicni znamka                                                           SS47       4          0032       2012-10-31 01:25
000000000  2012-10-31 SS-CZL19   EI08P4993  ING. ANTONIN GURICA, 1Z48395    EUR        23-10-2012 ASFINAG POST_MAUT    1831,80    Dalnicni znamka                                                           SS47       4          0032       2012-10-31 01:25
000000000  2012-10-31 SS-CZL19   EI08P4993  ING. ANTONIN GURICA, 1Z48395    EUR        24-10-2012 ASFINAG POST_MAUT    867,30     Dalnicni znamka                                                           SS47       4          0032       2012-10-31 01:25
000000000  2012-10-31 SS-CZL19   EI08P4993  ING. ANTONIN GURICA, 1Z48396    EUR        23-10-2012 ASFINAG POST_MAUT    2749,00    Dalnicni znamka                                                           SS47       4          0032       2012-10-31 01:25



000000000  2012-10-31 SS-CZL19   EI3496334  ING. ANTONIN GURICA, 1Z48397    HUF        29-10-2012 ALLAMI AUTOPALYAKEZE 233,50     Dalnicni znamka                                                           SS47       4          0032       2012-10-31 01:25
000000000  2012-10-31 SS-CZL19   EI4DG3954  ING. ANTONIN GURICA,            EUR        22-10-2012 1047061              24267,70   Dalnicni znamka                                                           SS47       4          0032       2012-10-31 01:25
000000000  2012-10-31 SS-CZL19   EI4E34269  ING. ANTONIN GURICA,            EUR        23-10-2012 TBS VIACARD          5671,60    Dalnicni poplatek                                                         SS47       4          0032       2012-10-31 01:25
000000000  2012-10-31 SS-CZL19   EI8QF1520  ING. ANTONIN GURICA, 1Z48395    EUR        29-10-2012 LAMAIN               200,10     Dalnicni znamka                                                           SS47       4          0032       2012-10-31 01:25

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