Time Capsule or airport repeatedly loss of internet connection

Greetings,

Last month, I had a problem with my Apple Time Capsule and my cable company router intermittently lose Internet several times a day between.  This has happened several times a day.  My Time Capsule, Airport utility would show a 'green' status, but the status of 'Internet' is yellow.  It would resolve itself after several minutes, or if I rebooted the time Capsule.

I did some troubleshooting and here's what I've been able to determine:

  • My internet business is the spectre of the Charter, and I use a Modem Arris.  The lights on the modem showed upstream internet connection was good, and technical support of the Charter stated that it was not a problem between the servers and the modem.  So, this seems to be a problem with the connection between the modem and the time Capsule.
  • Digging in the settings of the time Capsule, I noted that at one point defaults under the utility Airport-> Internet-> Internet Options-> "Configure IPv6" on the Time Capsule has changed its 'Link-Local only' to 'automatically '.  I am not sure when this change happened, but maybe with Time Capsule 7.7.3, firmware which I installed it right around the time the problems started.
  • I changed the IPv6 of Time Capsule settings go back to the "link-Local only" and since then have not lost to the Internet once

So it seems to be an incompatibility between the IPv6 to my ISP configuration and configure IPv6 'automatically' on the Apple Time Capsule.  At this point the IPv4 and IPv6 protocols are still supported in the internet, but once IPv4 disappears at some point in the future I'll have to change the settings.  I hope that by then an update of the firmware from Apple or the modem from my ISP will fix this incompatibility.

Hope this is useful to someone else!

There is a document with settings for routers airport Apple on IPv6 with Comcast... I know that it works with TWC and it will probably also work with the Charter.

http://mydeviceinfo.Xfinity.com/download.php?file_id=35

There will be problems with dentition with IPv6 for awhile... Cox is the principal who is problematic at the moment and there are a number of positions that have also recommended parameters.

IPv6 can also work if you use IPv4 dns servers of google... So the same instructions as the above document, but just simply replace the ISP DNS with values of google.

Your Arris modem can also be a problem... We have noted problems with the model AC AE and TC WAN port with a number of modems... It's completely outside the issue of IPv6.

Tags: Wireless

Similar Questions

  • Airport Extreme, loss of internet connection of 5 GHz

    When I connect one of my devices (iPad, iPhone or Mac) to Airport Extreme, I see that the internet connection is down at any time. I started a continuous ping to an internal device and the external website using the ip address and I see a time-out from time to time to the external site, which may be more then 30 seconds. Internal devices remains accessible for ping on intellectual property. This occurs only on the 2.4 GHz and 5 GHz wifi doesn't have this problem.

    I'm confused because the problem is only with external destinations after the modem, and only for the 5 GHz range.

    The version of the software is 7.7.3

    The modem is a modem cable Docsis, Ubee EVW320

    Any help is welcome!

    Ubee EWV320 is not a simple modem, but a combination modem/wireless router or a gateway device. How did you get your AirPort Extreme configured to work with this device? What exact model of the extreme you have, and it is connected to the Ubee by wire or wireless?

  • How can implement you not with Tim Capsule and AirPort their simulation on the iMac?

    Hello

    How can implement you not with Time Capsule and AirPort their simulation on the iMac?

    I don't know what you're asking.

    AirPort Extreme is a wireless router.

    A Time Capsule airport is an AirPort Extreme with a built-in hard drive for data storage.

    An iMac is a Mac computer.

    An iMac is not a wireless router, so he is unable to perform the functions of a wireless router.

  • Airport Extreme and Time Capsule of airport work together?

    I have time capsule and airport extreme. I need to decide if I should sell Airport extreme or is there a way for the two to work together to expand the wifi. Airport extreme can be connected to time capsule and extend the range?

    AirPort Extreme can extend the time Capsule network in one of two ways:

    (1) for the best performance, the AirPort Extreme is located in the heart of the area where most of the wireless coverage is needed, and it would connect to the time Capsule using wired Ethernet wired, permanent.

    (2) AirPort Extreme can connect to the Time Capsule wireless network and to extend the network in this way, if you're ready locate AirPort Extreme to halfway between the Capsule and the area that needs more coverage wireless... And... accept a drop in performance of half of the potential maximum speed on the network.

  • Updates 2478658 KB and KB2518864 could not install and cause a loss of internet connectivity

    Hello

    Updates KB2478658 and KB2518864 cannot be installed in my SBS 2003 and caused a loss of internet connectivity.

    A while ago, I had a similar problem, i.e. do not install and loss of internet connectivity after you apply Windows Server 2003 SP2 on SBS. In this case, we have solved the problem with the support of a Customer Support person Microsoft, a service through which we paid.

    According to the suggestions that I found in the Microsoft Web sites, I managed to remove everything that was installed by the KB2478658 and KB2518864 updates and the reinstalled successfully. I did these manually because I don't have an internet connection.

    After you have reinstalled the above mentioned security updates, I repeated all the steps that led to the problem of the previous time. Among the steps taken, have been indicated in:

    Common problems of networking after you apply Windows Server 2003 SP2 on SBS

    http://blogs.technet.com/b/SBS/archive/2007/04/24/common-networking-issues-after-applying-Windows-Server-2003-SP2-on-SBS.aspx

    2. 948496 an update to turn off default SNP features is available for Windows Server 2003 and Small Business Server 2003-based computers

    http://support.Microsoft.com/default.aspx?scid=KB; EN-US; 948496

    Unfortunately, I was unable to restore connectivity to the internet this time.

    There is connection between the NETWORK card and router. I could ping the NIC IP address, but not that of the router (I get an "unreachable" message).

    I look forward to suggestions and recommendations to solve this problem. I have already paid once resolved a problem that was not directly caused by me and do not wish to do it again.

    Thanks in advance.

    JL

    Hi JL,.
     

    Your question of Windows is more complex than what is generally answered in the Microsoft Answers forums as it is related to a problem with small business server. It should be better in the Windows Server Forums of business.

    Please post your question in the Windows Small Business Server Forums.

  • Anyone else experiencing the random loss of internet connection while using character animator?

    I seem to have a random loss of internet connection when performing character animator.

    Look into this further. It seems not related to the animation of character since today, it seems to happen randomly when running a simple browser. I think that maybe it's just my old router is about to die. I deleted my DNS cache and renewed my IP address and reset my router, so I hope that's all it took. Otherwise, it may be time for a new router.

  • Windows Update 12/15/2010 causes a loss of internet connectivity

    After you perform the update 12-15 and rebooted the computer creates a loss of internet connectivity on our HP Pavilion (Windows 7). I confirmed this because I deleted updates and connectivity returns.

    While this loss of connection the network and sharing Center shows that it is connected to the network and to the internet.

    There were 10 updates total, for most updates of security, IE 8 1 update and an update of the malicious attack tool.

    I disabled updates automatic for the moment, however really puzzled by this and don't find any problems in the database about it.

    Ideas? Thank you!!

    Hi BillHarsh,

    You can manually download and install the updates one by one from the Microsoft Download Center & check if the problem persists.

    Reference: in the Windows network connection issues

    Hope the helps of information. Please post back and we do know.

    Concerning
    Joel S
    Microsoft Answers Support Engineer
    Visit our Microsoft answers feedback Forum and let us know what you think.

  • Loss of internet connection on windows Vista Enterprise edition

    Hello

    I have a very serious problem, started only last Monday, I was using my laptop to last more than three years and having a problem just last week about the loss of internet connection after an hour or two after restarting the laptop.

    I thought that a virus could have an effect on this, so last night I reinstalled the operating system, but it does not work too. I connect to the internet via an ethernet to a motorola modem cable, do not know how to solve this problem now.

    I searched through various sites and followed quite a few options but that did not help. Still have a problem, someone please answer as soon as POSSIBLE. I have a very important session the game and on Fri and it will be very costly if I can't then I would like to be back to normal as soon as POSSIBLE.

    Go to the website of the manufacturer of your Modem > make sure you have the latest Firmware in Vista for it.

    Go to the website of the manufacturer of your computer/notebook > drivers and downloads Section > key in your model number > look for it last network adapters Vista drivers > download/install the.

    The computer you are using now if you have an Internet connection with the other > download / save drivers > copy them into Flash Drive > transfer / install on another computer/laptop.

    http://Windows.Microsoft.com/en-us/Windows-Vista/troubleshoot-network-adapter-problems

    Troubleshoot network adapter problems to Microsoft link above.

    Try without commitment TCP/IPv6:

    If you still have internet connection probs, one thing to try is the separation of the TCP/IPv6 (which is done by going to network connection > right click > properties > it uncheck > OK.)

    http://digitalmediaphile.WordPress.com/IPv6-how-to-unbind-from-a-NIC-in-Windows-Vista/

    See you soon.

    Mick Murphy - Microsoft partner

  • Windows 7. I recently had problems with loss of internet connection. When I have trouble Shooting, told me that impossible to find a driver.

    I have a desktop running Windows 7 PC.  I recently had problems with loss of internet connection.  When I have trouble Shooting, told me that impossible to find a driver.  The adapter does not appear in Device Manager.  Help!

    Hello

    Definitely looks like a problem with the network device. Check with sound
    Support, their books online, the drivers and ask in their forums (if any)
    on known problems. If there is a control of the device shipped with the system
    Manufacturer (manufacturer of motherboard for customized systems). If a device check separated
    with the support of its creator and other resources.

    You could also remove or disable the device and try a new add-on as one
    new card or device USD. None of those who are dear.

    I hope this helps.

    Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

  • How can I get my xp computer that relates to the time capsule hard airport to connect to the internet

    My time capsule airport works to my iMac and my Sony laptop win7.

    I also have a windows xp computer that needs to connect to the internet while the airport time capsule hard cable . However, that xp computer seems not to recognize that the capsule exists and cannot connect to the internet. Can someone help me do this work? I'm not fluent in technical aspects of networks and connections. On the Sony, I just had to select the wireless network and put the password and everything was good. With the XP, nothing but problems.

    Help?

    Can your computer XP connect to Internet from other networks or simply not yours? From the description of your problem, looks like a configuration issue with your Windows XP computer and NOT the airport Time Capsule.

    Note: You do now that Microsoft does support Windows XP and that she would run as a potential security risk, especially when accessing Internet with it?

    However, if you still wish to pursue this, you can try the following to help you get started. You can post to a forum of Microsoft support for troubleshooting of networking with Windows XP problems.

    Step 1. Check your network configuration.

    To check the settings of network configuration for the correct IP address information, you can do the following:

    • In the command prompt window, type ipconfig/alland then press ENTER.
    • The results of this command will display a list of IPv4 default gateway addresses (this should be your Time Capsule) and DNS settings for all of your network interfaces (Ethernet, wireless, etc.) By default, your IPv4 address should be something like: 10.0.1.n.; the default gateway address should be: 10.0.1.1. The DNS addresses must match what your ISP provides you.
    • If you get an IPv4 address that begins with 169.n.n.n, then go to step 2 below.

    Step 2. Try to repair the connection.
    Network connection repair feature to renew the IPv4 network connection setting to try to correct the configuration on your Windows XP device issues. To access repair network connection, follow these steps:

    • Click Start, click Control Panel, and then double-click network connections.
    • Right click on the connection that you want to repair and then click Repair. Repair function will perform a number of steps automatically to try to fix the poorly configured settings for your network connection.
  • Time Capsule and Airport Express keeps disconnecting

    I have a problem setting up the network at home. I have a Time Capsule that is connected to a router Huawei, the Capsule is set to 'Create a wireless network' and router mode "Off (bridge mode).

    It was great to all workers and I get 2.4 Ghz and 5 GHz networks.

    Today, I bought an Airport Express so I can extend the wifi signal in the new section of the House, I tried to connect it to the time Capsule because 'Extend a wireless network' for a while, it would connect and everything seems fine and then begins the two TC & AE drop and reconnect again and let down once again , the led starts between green and amber shifts from time to time and keep doing that... The WiFi keeps fall signals and reconnect!

    I'm not sure what the problem... ! tried to set up two or three times but nothing seems to work. But once I turn off the AE, the TC begins works very well!

    Here is how my network configuration must be:

    Wall -> RJ11 >- Huawei -> Ethernet >- TC ... > WiFi >... AE 

    Note: when I connect the AE to transport CANADA the 1st time, this pattern was shown in Airport utility:

    Internet > TC > AE

    but it would be still lower, after the reset of the AE several times and tried to configure several times, now what I see is that both are connected to the Internet icon somehow!

    Any help!

    Begin by looking at the location of the AirPort Express to the TC Terminal. It is in the same room, another room or different floor? Another room or floor, if that it the basic construction building materials used in the walls or the ceiling in your home?

    What exact models are each of your base stations?

  • Extend the reach of the WiFi with airport Time Capsule and Airport Express

    I want to extend the range of my WiFi network running on a Time Capsule with an Airport Extreme airport. The Internet, ADSL, signal goes from the cable box in a closet and has two Ethernet cables connecting the box. I installed a simple Ethernet switch and ran inside, with both Internet cables Ethernet Miss and in two rooms in my apartment. I created the Capsule of time like the WiFi router, then the Express in the other room in Bridge Mode to extend the range of the WiFi network and enable AirPlay. This configuration works well for a while, but after a certain time has problems. The Express seems to go back to the creation of the WiFi network on its own and I saw the problem of the conflict addreses DCHP.

    What seemed to work correctly using the Express as the "pivot" and I fell straight Internet on it and an Ethernet cable to connect the Time Capsule in Bridge Mode. It's far from ideal for me, however, because I like the Express to be in another room to extend the range of the WiFi network in this part of my apartment and be able to use it for AirPlay.

    Help, please.

    If you could let us know what operating system you use on your Mac or PC, we'll give you a configuration suggested for the AirPort Express, which will allow the Express and the Time Capsule to connect to the Ethernet switch and perform correctly.

    We assume that the switch and the wiring will function properly in your current configuration, as well as the time Capsule, is that correct?

  • Using time capsule secure airport on WAN

    How can I access my Airport Time Capsule remotely?  What I need to 'allow the Setup program on Wan' or can I access it using a VPN and activation of the sharing feature?  If I WAN configuration is it secure?

    "Allow installation over WAN" is necessary only if you want to use AirPort Utility on your Mac from a remote location to access and change the settings of the router from Apple. If you want only remote access to the data on the Time Capsule, you will not have to "allow the Setup program on Wan.

    What is security, it is unlikely that someone else would know the public WAN IP address that your provider is provided for you, but even if they did, they would still have to enter a password for the device to enter the router configuration or access any other devices on your network.

    Apple back to My Mac (BTMM) is by far the easiest game for users to implement with regard to access to the hard drive from a remote location via Internet Time Capsule. For a summary of this installer and other methods to connect to the Capsule remotely, see this excellent tip for expert forum user Tesserax:

    Airport drive - remote (3 methods)

  • Airport Express, Time Capsule and Airport Express using the same network

    Just moved into a new House and this is what I install.  I have 7 Port wired into the House.

    Closet of network in the Garage:

    • Cable modem
    • Airport Express
    • netgear switch 8 ports
    • It works pretty well.  All my wired connections work fine.  Wireless is quite good but cove not enough of space in my house.

    Think about adding my airport express capsule of time in my office - plugged into one of the hard wired connections.  Who works AND let me wish the WIFI?

    Thank you!

    Yes fine, assuming that first test you the Ethernet port in the office by connecting a computer (with WIFI disabled on the computer) using a spare Ethernet cable runs to ensure that the computer can get a good connection in this way.

    Put the airport Time Capsule to create a wireless network that uses the exact same wireless network name and password in your existing network. Apple installation "Wizard" automatically configure airport Time Capsule in the correct setting of the Bridge Mode for the device.

  • Airport utility sees my Time Capsule wireless but can't seem to connect to it or to join.

    I recently moved and my new place I had divided the time to be wired into my Mac Mini Capsule.  Unfortunately, my modem and the time Capsule should be in the living room and my Mini Mac in another room (office).  I tried to connect or to participate in the TC with nothing doesn't.  I have reset the TC, restarted the MM and nothing.  Airport utility see the TC, but can't join her.  Any form of guidelines and suggestions will be appreciated, thanks.  DannyOkie.

    If you reset the Time Capsule (TC) properly holding the reset for 7-8 seconds button, releasing one allowing a full minute of the CT to restart... and... "or have a connection by Ethernet cable from your modem to the WAN" O "port on the TC... then the AirPort Utility will not 'see' the TC again until you put up again.

    To do this, you click the WiFi icon at the top of the screen of the Mac and are looking for a list of the new AirPort base station. Just below this list, you would click on Time Capsule to get the 'Assistant' Installation running.  The example below shows an AirPort Extreme as the new device, but you will see Time Capsule on your screen.

    When the configuration "Wizard" opens, it will take a few seconds to scan the network and then propose the correct configuration for you, with a screen similar to the one you see below appearing.

    Click next to start the process, and then follow the guests to name your wireless network name the TC, set up passwords. Once you have updated TC up and running, AirPort Utility will display the CT if you need to make changes to the settings.

Maybe you are looking for