D4360

I have Mac OSX 10.4.1 Verson installed new black cartridge in D4360. Now, it is not printing anything but magenta. Have cleaned the printheads, aligned, still nada.

Hello

First, try a hard reset with printing.

Hard Reset:

Take out the toner cartridges.

Unplug the power cord from the printer and the wall

Wait for 30 seconds

Plug the power cord into the printer and the wall (be sure that the printer is plugged into the wall and not a surge protector)

Replace the toners/cartridges in the printer

Let me know the results

Tags: HP Printers

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