Data updates to blackBerry Smartphones Software save problems

Similar Questions

• Notebook data to retrieve blackBerry Smartphones

  Hi all

  I recently sold my Bold 9700 and then realized that I did not manually copy my Memo Pad data any where before I did a cleanup of the device... I would like to make the backups from the BB Desktop Software. .. can I somehow retrieve these data from memo pad from backups without going through another "BOLD" to restore to?... I have a Curve 8320 old I could throw out there if it will take, and/or I can synchronize with Outlook? (no, it wasn't was not sync would be Outlook in the past, because I normally do not use Outlook)... Some of these memos are really important.

  (And sensitive information too, hope they get truly wiped in the erase process.)

  Thank you... Tracy

  OU can restore the 9700 go back to your old 8320.

  Article ID: KB10339 How to use BlackBerry Desktop Software to restore data from a BlackBerry smartphone from a backup file

  For BlackBerry Desktop Software 6.0 to 7.0
  

  1. Open the BlackBerry Desktop Software.
  2. Click on device.
  3. Select restore from the list.
  4. Select a backup file.
  5. Choose select settings and peripheral data.
  6. Select the databases to restore, and click on restore.
  7. A warning that all data will be replaced by a backup file. Click on Yes.
  8. When the process is complete, disconnect the smart phone BlackBerry to the computer.

  *****************************

  There are two options for extraction and display of data from backup files.

  1. the RPI Parse macro is designed to read a Blackberry IPD file and create reports in MSWord or MSExcel format. It's free, and you can find more details here: https://sites.google.com/site/ipdparse/home
  2. an other options is MagicBerry MenaStep... that extracts a BBB file or backup IPD files IPD, etc http://menastep.com/pages/magicberry.php split
  3 another IPD and BBB file utility is BlackBerry Backup Extractor and is available for PC and Mac and can be found here: http://www.blackberryconverter.com/ there is a free and paid version.

• Problem blackBerry Smartphones Software Update

  Hi all

  I have a serious issue here.

  I tried to upgrade my software today to ver *. 181 everything was fine except when my phone data had to be restored back (step 10 of 10). Where is my application crashed and I had to reboot my Desktop Manager. But now he don't ask me to restore data, or update anything.

  Anyone with a clue that, how can I restore my data that was backed up to my Desktop Manager.

  Thank you

  Ramirez

  Search your entire hard disk for files with the extension of the RPI (*.ipd). What are the backup files created by DTM. Choose which is the correct (very probably by the time of the file) and then use it as a source for restoring:

  • KB10339 How to restore data from a backup file to a BlackBerry smartphone

  Good luck and let us know!

• Desktop of blackBerry Smartphones software update problem

  I have a Torch 9800 and the Desktop Software 6.0 Bundle 2949 version.

  I got a message suggesting that I upgraded to 7.0.0.59 (Bundle 60). However, as soon as the download update is finished, I get the following message

  "Winzip Self Extractor - could not create c\users\owners\app data\RIM - unzip operation cancelled."

  The desktop software will recognize is no longer my phone and cannot synchronize.

  Any suggestions what to do next?

  Thank you very much

  At any time a phone is not recognized by the BlackBerry Desktop Software, I recommend watching this article:

  http://www.BlackBerry.com/BTSC/KB10144

  See if that helps you.

• Using software update to blackBerry Smartphones.

  I had planned an update last night to demand for 2300 hour British. When I woke up, I found my phone was off and the charger was out of my phone. When you turn on again my phone, he immediately started backup software, which was going well until he started the social RSS update. Due to the fact he did not pay all night, it was not connected to a sense of network, it appears 'Social Feeds 0% '. Unfortunately, I can't leave this screen and so it tried to save social stream without connection for the last 6 hours.

  Thank you

  Tom

  Hello and welcome to the community!

  First - reduce the size of the font in your messages... the effect is the same as if you had used ALL capital LETTERS, for which this article could be useful:

  • http://kathrynvercillo.HubPages.com/hub/what-people-think-when-you-type-in-all-caps

  Now to your problem...

  (Credit JSanders)

  There are two methods for recovering for you to try:

  One:

  • Open Blackberry Desktop Software & connect your device with the PC using the USB cable, without inserting the battery.
  • You have three Retry option, update or cancel, and then click Update.
  • Once it is at the stage of the "initialization of pocket" update, then insert the batteries.
  • If this does not work, and you get stuck on the safeguarding of social data feeds, go to the second method below.

  Second:

  • Start your BlackBerry in safe mode.  Article ID: KB17877 how to start a mode BlackBerry smartphone without failurehttp://www.blackberry.com/btsc/KB17877
  • Connect to the BlackBerry Desktop Software and allow handheld to connect. If you are prompted to update, cancel the upgrade for later.
  • IF you can not connect or your desktop software does not recognize your device in Mode safe, please follow the instructions here to force detection: Article ID: KB10144 how to force detect the BlackBerry smartphone using the Application Loader
  • Go to device > delete > SELECT DATA > select this option to remove the Social flow and smart card data bases and follow the rest invites you to complete.
  • Now, you can go back and click to update the device through the Desktop Manager, or restart the BlackBerry in normal mode and continue on the upgrade of the air.

• Update on 9360 bb curve blackBerry Smartphones software

  Hello

  my phone needed to update the software so I chose for her to do. However, it has reached the stage where it is back up my data, but it has now ceased on 12% overal completion for several hours. I took battery out and tried again, but it has again reached the same point and doesn't seem to make any progress.

  Any suggestions on what I should do? is there a problem with my phone or does it take time?

  Help!

  Nicola

  Two options to try:

  One:

  • Open Blackberry Desktop Software & connect your device with the PC using the USB cable, without inserting the battery.
  • You have three Retry option, update or cancel, and then click Update.
  • Once it is at the stage of the "initialization of pocket" update, then insert the batteries.
  • If this does not work, and you get stuck on the safeguarding of social data feeds, go to the second method below.

  Second:

  • Start your BlackBerry in safe mode.  Article ID: KB17877 how to start a mode BlackBerry smartphone without failure http://www.blackberry.com/btsc/KB17877
  • Connect to the BlackBerry Desktop Software and allow handheld to connect. If you are prompted to update, cancel the upgrade for later.
  • IF you can not connect or your desktop software does not recognize your device in Mode safe, please follow the instructions here to force detection: Article ID: KB10144 how to force detect the BlackBerry smartphone using the Application Loader
  • Go to device > delete > SELECT DATA > select this option to remove the Social flow and smart card data bases and follow the rest invites you to complete.
  • Now, you can go back and click to update the device through the Desktop Manager, or restart the BlackBerry in normal mode and continue on the upgrade of the air.

• Software updates of blackBerry Smartphones

  My BlackBerry 9930 cannot send request for available updates via the wireless network

  EmmanuelSmith911 wrote:
  I tried and nothing has changed,

  Hmmm... Sorry to sound as I do not understand, but well I don't. Does this mean that the steps, has worked exactly as described, but do not resolve the symptoms you have described initially? Alternatively, the steps even not worked exactly as described?

  EmmanuelSmith911 wrote:
  I'm starting to think that this could be the it policy which could cause this problem. How can I remove the it policy?

  It is possible. But if you stay on BES, you cannot remove the it policy... you have to work with your BES admins to solve the problem.

  If you are not on BES, you must first check if you have a latent policy on board:

  • Article ID: KB30076 How to check for an it on a BlackBerry smartphone policy

  If you have one, then this is the only method to remove:

  • Article ID: KB31291 How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings

  Beware you warnings... it's completely destructive to everything you have on your device now, then you must know how to recover from that after the withdrawal of the policy. If you choose to use the backup/restore as your method of recovery, so make sure you do selective and not wholesale... If you restore databases who say company policy or something similar, then you just put it on your device policy, and be right back where you started.

  Good luck!

• BlackBerry Smartphones Software Update

  Hai everybody, I'm new as a BlackBerry user. I tried to update my BB of smartphone and pop up see the message your BlackBerry is up to date. But I I have found a new version came out with my site Web de BlackBerry operator.

  Should I stay with the current version or upgrade to the new version?

  Hello and welcome to the community!

  Only you can decide what you should and shouldn't do. As a general rule, it is good to update the operating system more recent available because this would have features, fixes and features not in older versions. If the OTA update does not offer you anything, then you can force it via PC (you can't do this on MAC):

  (1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below.

  2) uninstall all the BB OS packages from your PC,

  (3) make sure you have the BB Desktop Software already installed

  • http://us.BlackBerry.com/software/desktop.html

  (4) download and install on your computer, the BB OS package you want:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp
  • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

  5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

  6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...
  • Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC.

  If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.

  If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

  Good luck and let us know!

• BlackBerry Smartphones software problem

  Hi all, I need help... today I back up my phone and new software has been installed, but when I'm offline now a message is on my cry: devide the Pocket contains software that is exclusive and confidential to the research in motion (RIM) ltp... NOW, I CAN'TUSE MY MOBILE... Help, please... k

  kate1 wrote:

  Hi all, I need help... today I back up my phone and new software has been installed, but when I'm offline now a message is on my cry: devide the Pocket contains software that is exclusive and confidential to the research in motion (RIM) ltp... NOW, I CAN'TUSE MY MOBILE... Help, please... k

  Hello and welcome to the community!

  If you cannot have the necessary buttons, then you may need to reload your OS again as something could have hurt in the process. If you try the process again, and it does not offer you different levels of OS install, you have to force. The easiest way is, on a PC (you can not do on MAC):

  (1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below.

  2) uninstall all the BB OS packages from your PC,

  (3) make sure you have the BB Desktop Software already installed

  • http://us.BlackBerry.com/software/desktop.html

  (4) download and install on your computer, the BB OS package you want:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp
  • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

  5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

  6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...
  • Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC.

  If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.

  If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

  Good luck and let us know!

• 9860 blackBerry Smartphones software update... IN CASE OF FAILURE

  Like a good little BlackBerry user, I followed the prompt to load a software update.  He asked the question, "Are you ready to be two hours without your phone or emergency access?"  I said, Yes, and he began "backup of your data.  Unfortunately, it is stuck at 6% in "progress in the backup set".  I tried turning off and re-boot and it always gets stuck at 6%.  If I'm doomed?  What I can do.  Will reads now and pray that he will magically fix itself from one day to the next.  If not, then I hope you smart people in these support forums will have the answer for me.  Thanks in advance for your help.     Stephani

  • Start your BlackBerry in safe mode.  Article ID: KB17877 how to start a mode BlackBerry smartphone without failure http://www.blackberry.com/btsc/KB17877
  • Connect to the BlackBerry Desktop Software and allow handheld to connect. If you are prompted to update, cancel the upgrade for later.
  • IF you can not connect or your desktop software does not recognize your device in Mode safe, please follow the instructions here to force detection: Article ID: KB10144 how to force detect the BlackBerry smartphone using the Application Loader
  • Go to device > delete > SELECT DATA > select this option to remove the Social flow and smart card data bases and follow the rest invites you to complete.
  • Now, you can go back and click to update the device through the Desktop Manager, or restart the BlackBerry in normal mode and continue on the upgrade of the air.

• BlackBerry Smartphones Software Update Fail

  I have a Curve 9350, and I received a notification this morning that I got a software update, so I accepted and he is trying to do the update on my real mobile, (not the Manager Office via a PC), but is currently blocked to save the social stream 0% and 9% in all data , and he was blocked for about 3-4 hours. Please HELP as I can't use my phone and its my business phone!

  Try this,

  • Remove the battery from the device.
  • Connect to the PC and launch the BlackBerry Desktop Software.
  • Replace the battery of the device and let it boot.
  • Are you aware of any update or that the appliance needs of the operating system installed? If so, complete the upgrade so that plugged into the computer.

  If the backup block again at 10 - 20% on the social backup module feeds, please let me know.

  Also, please check your private messages here in the forum to me.

• Error on update blackBerry Smartphones software

  Hello

  I Keeping getting the following error message when you try to update my software BB on my BB Bold 9900 using MacBook Pro:

  BlackBerry® Desktop Software could not validate your update to the BlackBerry® device. Aborting installation because of the failure of the validation. Some unsatisfied dependencies contained package.

  My BB Messenger seems to have disappeared, but still is still installed on my phone while I was trying to force an upgrade re your suggestions on some of your other discussions

  Just for your information and for others in a similar situation, I managed to fix the problem. Somehow BlackBerry Messenger had been corrupted and could not be uninstalled through the BlackBerry Desktop Software. Don't know if this is a quirk of Mac! However, there is a hidden agenda somewhere Application Manager in the Bold 9900, accessible through the search utility, which he skipped completely allowing a relocation of a clean version of the BB Messenger & removing the problems expressed above.

  "Happy days are here again... »

• Problem installing the update of blackBerry Smartphones BB App World

  I have a very old BlackBerry App World build my torch.  While I wait for a Z10/Q10, I try to update.  For some reason when I update to 2.1.1.2 to 4.3.0.26 I get a Setup error.  Any suggestions on how to do it?  I don't see a way to remove the BlackBerry App World and reinstall.  Thank you.

  -Eric

  Hi ericschiff

  Welcome to the Forums of the BlackBerry Support

  What model of torch you have! If you encounter a problem with the update you can try to re - install BlackBerry World. For which first of all, go to Options > device > application > locate and remove BlackBerry World of this list.

  KB10040 : How to view or delete an installed BlackBerry smartphone applications

  After deletion to perform a battery pull reboot by removing the battery in your device is on.  After you restart your BlackBerry browser go to www.blackberry.com/appworld and download the most recent version. Perform a restart after the installation.

  Try it and tell us if you feel any problem.

• Smartphones blackBerry device software upgrade problem

  Hi all

  I have a Blackberry 8310. He was originally AT & T service, but he now has the T-Mobile. It is unlocked and currently leads the software 4.2.2.170.

  I'm moving to 4.5. I downloaded the software from T-mobile, here for the 8320. They have no 8310 software, and told me that it shouldn't make a difference:

  http://www.t-mobile.com/bbupgrade/

  I followed the instructions here:

  http://www.BlackBerryFAQ.com/index.php/How_do_I_upgrade_the_OS_on_my_BlackBerry%3F

  (I tried method 1 and method 2)

  However, it will not install little matter what I do. I even tried using CrackMem.

  Get to step 6 of method 2 for example, I'm never invited to install the upgrade. When I look into the application loader on BB Desktop under applications to update or install new applications, the software update is never there.

  No idea why the upgrade won't install? Is it because the phone's ex - AT & T?

  One last thing - it was originally hooked up to BES and so had a top COMPUTER policy. I wiped by using method 2 here:

  http://www.BlackBerryFAQ.com/index.php/Remove_IT_Policy

  Any help would be appreciated.

  Hi and welcome to the forums!

  One that you said that the software and the model doesn't matter, said you bad.

  Well, software loading 8320 in to a 8310 photo an accident of room StarTrek carrier... same results.

  Go to the AT & T software download site and get the right device OS for the 8310.

  When you go to install it, you need to remove the provider. XML file. This step is listed in your procedure

  I have the number of site and the version to download for you at the bottom of the post.

  When you start the download of software peripheral BONES of AT & T, save the file to disk, do not run.

  When the download is complete, then go to the directory on the PC you have loaded to and run the

  self-extracting file. The software will be installed in the directories in the files of the Office Manager

  If the application loader will find it.

  Follow each step exactly as written now from the first step of the procedure of FAQ.

  Thank you

  Bifocals

  https://www.BlackBerry.com/downloads/entry.do?code=577BCC914F9E55D5E4E4F82F9F00E7D4

  BlackBerry Handheld Software v4.5.0.152 (Multilingual)
  Package Version: 4.5.0.152
  Composed of:

  • Applications: 4.5.0.110
  • Software platform: 2.7.0.90
  • File name: 8310M_PBr4.5.0_rel152_PL2.7.0.90_A4.5.0.110_AT & T .exe
  • File size: 89,91 MB

• BlackBerry Smartphones Blackberry Desktop Software installation problem

  I had a problem with Roxio Media Manager constantly want to reinstall.  So I corrected this problem and and uninstalled the Blackberry software. Then I tried to re - install Blackberry Desktop software so that I can sync my contacts on my computer at home.  I tried this from a downloaded version 4.6 and with the version on my Blackberry CD.  Same problem with both.

  The installation starts and claims of language, then installation starts for a few seconds.  Then I get this message:

  Error opening installation log file.  Verify that the specified log file location exists and is writable.

  I can't get past this message.  He didn't tell where is the location of the log file.  Other installations of software, it's only the Blackberry software that will not be installed.  I tried to rename CProgram Files\Common InstallShield and make it read/write, but this install always fails with the same message.

  Any ideas to try?  Nowhere else can I ask for help?

  Andy

  Thanks, that worked.

  I unzipped the file, then I opened a cmd window and manually run msiexec with your Blackberry msi file.  I have added a flag/l to set the log file to a local file FichierJournal.txt and everything went well.

  Maybe you specify a problematic log file name, at least for my computer?

  Anyway, this new version of the Blackberry software works very well to keep my home contacts updated with my work contacts.  I'm glad that I was able to install without the Roxio media manager.  This program made me mad.

  Andy