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• Dear Sir, I am unable to see you tube to firefox browser. hearing is only audio. black screen appears. I can see it on other browsers. Please notify.

  Dear Sir, I am unable to see you tube to Firefox browser. hearing is only audio. black screen is displayed. I can see it on other browsers. Please notify.
  However, I can see thumbnail when I move the mouse over the timeline of the video stream.
  concerning

  3 Paz,

  If you can't update your graphics / video driver, try turning off hardware acceleration.

• Hi, I bought a CS.5.5 in 2011 and an upgrade to CS6 in 2013. Now on my Adobe ID I see only the serial number C5.%, but I need the number of the CS6 series. You want to do?

  Hi, I bought a CS.5.5 in 2011 and an upgrade to CS6 in 2013. Now on my Adobe ID I see only the serial number C5.%, but I need the number of the CS6 series. You want to do?

  Hi Janine.

  Please check the help below document:

  Quickly find your serial number

  In the case of the volume license product, please visit: site Web of Adobe License | Serial numbers | Orders | Accounts

  Kind regards

  Sheena

• Hi, I have adobe CC for teams, a member of the team has problems, opening indesign, asked for a serial number, ive checked on our admin account and it is one our our registrants 'members '. I was not the person who created this original so I'm a little

  Hi, I have adobe CC for teams, a member of the team has problems, opening indesign, asked for a serial number, ive checked on our admin account and it is one our our registrants 'members '. I was not the person who created this original so I'm a little lost, I can't seem to find the serial numbers on my account and it seems like we don't have the qualified products? can you help me?

  Hello

  We checked the details of your team, all seats are assigned correctly.

  Now, there are a few details that we need in a private Message so that I can help you properly.

  Name of the user:

  User email:

  In the meantime, try it out below mentioned links.

  • Creative Cloud applications ask for serial number
  • Log, activation, or connection errors. CS5.5 and later, Acrobat DC

  [Note: the details we need is critical, make sure you send by private Message only.]

  Thank you

  Atul Saini

• Relocation of the PS assistance when you don't have an old serial number of the previous product

  Can anyone help to reinstall PS when you don't have an old serial number of the previous product? Shocked I was on NO HELP from adobe support phone for 3 hours without a pick up on my call...

  If it is an earlier version, you should probably be activated phone support and possibly support both cat.  It's probably the beginning of the end of the week where the phone help, which would explain your expectations... they might be back come Sunday night U.S. time... even with the help of the chat.

  If the older version has been registered, it may be available through your adobe online account.

  Try the chat support when they are available - or the link below, click on the still need help? the option in the blue box below and choose the option to chat...
  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

  Serial number and activation support (non - CC) chat
  http://helpx.Adobe.com/x-productkb/global/Service1.html ( http://adobe.ly/1aYjbSC )

• I changed my computer and am trying to re - install PS elements 13.0 on Windows 10. When I type my license serial number, Adobe responds "he does not recognize this serial number. When I go to the serial number recovery service, first he said he doesn'

  I changed my computer and am trying to re - install PS elements 13.0 on Windows 10. When I type my license serial number, Adobe responds "he does not recognize this serial number. When I go to the serial number recovery service, first of all it tells me it is not a product registered with my name and when I type the serial number for the old serial numbers, the system responds to that serial number is alredady registered and cannot be registered twice. What needs to be done to get out of this problem of serial number? Thank you.

  Hello Charles,

  to check this, you should take a look at the Adobe database to see what is stored/recorded on your accounts. You will find general information on your account Adobe https://accounts.adobe.com/> see My productsView all the > these products are associated with your Adobe ID > name > serial number.

  [And to find your serial number have a look here http://helpx.adobe.com/x-productkb/global/find-serial-number.html > I've lost my serial number >] see comments.

  The last time Adobe suggests so too this activation https://helpx.adobe.com/contact.html?step=ZNA_downloading-installing-setting-up_licensing-

  Hans-Günter

• I uninstalled PSElements 13 after transfers of items 8 catalogues to ruin.  Download of a re - install is not an option on the Adobe Web site.  Always have the serial number #s etc.  How can I get a re - download?

  I uninstalled PSElements 13 after transfers of items 8 catalogues to ruin.  Download of a re - install is not an option on the Adobe Web site.  Always have the serial number #s etc.  How can I get a re - download?

  PES 10, 11, 12, 13 - https://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-downloads.html

  You can also download the demo version of the software through the page linked below and then use your current serial number to activate it.

  Don't forget to follow the steps described in the Note: very important Instructions in the section on the pages of this site download and have cookies turned on in your browser, otherwise the download will not work correctly.

  Photoshop/Premiere Elements 13: http://prodesigntools.com/photoshop-elements-13-direct-download-links-premiere.html

• Downloaded adobe audition, but his request now a serial number. How to do it?

  Downloaded adobe audition, but his request now a serial number. How to do it?

  To get a serial number requires the purchase of the software.  If you downloaded a trial version with the intention to use it for 30 days, a serial number is not required to use it.  If the trial period ended prematurely, see the following resources:

  Trial mode expires prematurely
  ------------------------------

  http://helpx.Adobe.com/x-productkb/global/trial-software-expired-early.html

• I had pre installed windows vista on my laptop. now, I replaced the hard drive. so, can we recover only windows giving you the serial number?

  I had pre installed windows vista on my laptop. now, I replaced the hard drive. so, can we recover only windows giving you the serial number? I have sony laptop.

  How to get Vista recovery Media and/or to use the Vista recovery Partition on your computer.

  There is no Vista free download legal available.

  http://eSupport.Sony.com/

  Contact your computer manufacturer and ask them to send a recovery disk/s Vista set.

  Normally, they do this for a cost of $ small.

  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

  Or borrow a good Microsoft Vista DVD (not Dell, HP, etc).
  A good Vista DVD contains all versions of Vista.
  The product key determines which version of Vista is installed.

  There are 2 disks of Vista: one for 32-bit operating system, and one for 64-bit operating system.

  If install a cleaning is required with a good DVD of Vista (not HP, Dell recovery disks):

  Go to your Bios/Setup, or the Boot Menu at startup and change the Boot order to make the DVD/CD drive 1st in the boot order, then reboot with the disk in the drive.

  At the startup/power on you should see at the bottom of the screen either F2 or DELETE, go to Setup/Bios or F12 for the Boot Menu

  http://support.Microsoft.com/default.aspx/KB/918884

  MS advice on the conduct of clean install.

  http://www.theeldergeekvista.com/vista_clean_installation.htm

  A tutorial on the use of a clean install

  http://www.winsupersite.com/showcase/winvista_install_03.asp

  Super Guide Windows Vista Installation

  After installation > go to the website of the manufacturer of your computer/notebook > drivers and downloads Section > key in your model number > get latest Vista drivers for it > download/install them.

  Mick Murphy - Microsoft partner

• We get an error 'something was wrong and we cannot connect you right now. "Please try again later ' signs in Family Safety website.

  * Original title: unable to connect to the family safety

  I tried to connect to website Windows parental control for 2 days.

  I tried two different computers in two places - don't share is not the same ISP, browser, etc.

  I get this message:

  "Something was wrong and we cannot connect you right now. Please try again later. »

  The service is down?

  I heard this on another post, and it WORKED for me also!  I logged on my account live.com and udated my name in my profile.  I don't know if that it or if MS has solved something but I can not connect on fss.live.com.  Please share and please post if it worked or not.

• Cannot use parental controls, error, something went wrong and we cannot connect you right now. Please try again later.

  When I try to use the connection parent in windows, I get the following error:

  Sorry, the service is not available now

  Please try again later.

  Error code: 803D 0013

  When I try to log on to the familysafety.live.com site, I get the following error:

  Something was wrong and we cannot connect you right now. Please try again later.

  This happens on both accounts of parent. Here are the addresses of e-mail for these accounts: * e-mail address is removed from the privacy * and * address email is removed from the privacy *.

  Hello

  Thanks for posting your question in the Microsoft Community forums.

  I'm sorry to know that you are facing problems access Family Safety.  Let me try and help you with the issue that you are facing.

  Many users facing this issue fixed by updating the Microsoft Account profile.

  Please update the name and name in the Microsoft account profile, then check if it helps.

  See the article:
  Security information for the Microsoft account: FAQ

  http://Windows.Microsoft.com/en-us/Windows-Live/account-security-password-information

  See also the suggestion provided by "Jude D. McCoy' of this thread:

  https://answers.Microsoft.com/en-us/Windows/Forum/windows_other-security/cant-login-to-family-safety-website-redirect-loop/38477335-e8ae-4AA1-81c8-acb6343377f9

  I hope this helps. If the problem persists, we will be happy to help you.

• I re - install my Adobe Acrobat Standard XI and have a serial number, but it does not work?

  I re - install my Adobe Acrobat Standard XI and have the serial number when I bought it from ADobe, but it does not work... says serial number is invalid?

  Hi sherrilk73035069,

  Please download and install Acrobat Standard XI, to download Pro or Standard versions of Acrobat DC, XI or X . Enter the serial number, you even when asked during the installation process.

  If the problem persists, please share the screenshot of the window and following error you get log files "%Temp%" folder on your machine

  OOBElib.log

  AMT3.log

  PDapp.log

  Concerning

  Ravinder

• How can I download my Adobe creative suite CD rom with no serial number?

  How can I download my Adobe creative suite CD rom with no serial number?

  You will have ot be able to use this version because it is no longer supported with an activation server.  You can download and install the next version of CS2 if you follow the instructions on the page linked below...

  Error: Unavailable activation server | CS2, Acrobat 7, hearing 3 -.

  l http://helpx.adobe.com/x-productkb/Policy-Pricing/Creative-Suite-2-activation-end-Life.htm

• After the hard drive failed, I changed my computer and reinstalled LR5. I've updated LR5 a few weeks before my computer crashed, so for you my serial number is up-to-date. After having read a few tutorials, I suspect this deactivation were not made before

  After the hard drive failed, I changed my computer and reinstalled LR5. I've updated LR5 a few weeks before my computer crashed, so for you my serial number is up-to-date. After reading some tutorials, I'm suspecting this disabling was not made before reinstalling... Recommendations on resettlement in this case?

  You actually have a renewal LR5 problem or ask yourself what you need to do?

  Download and install the update LR 5.6 from here: http://www.adobe.com/downloads/updates

  Enter your LR 5 serial number and you should be ready.  If something doesn't work, then, please describe the problem in detail.

• Last night, I bought Adobe Pro XI and this morning the serial number does not work.

  Last night, I bought Adobe Pro XI and this morning the serial number does not work.  [deleted by Moderator]

  You must contact Adobe Support by chat or phone when you have the serial number and activation problems.

  Here are some links to help get in touch:

  http://www.Adobe.com/support/chat/ivrchat.html

  http://www.Adobe.com/support/download-install/supportinfo/