Default setting screens in VSM when running / updating a call
Hello
Quick question, currently, our VSM uses by default the 'Description' tab when prevention measures or update of an appeal as in the screenshot below.
It's pretty frustrating for our staff who need to constantly change in the tab Actions and Solutions to enter another update. It would be our preference to have it default to this tab when a decision on the appeal. Is this possible? We had no chance when with VMWare in connection with it.
See you soon
Hi Jason,
I guess it's pretty easy to implement what you are looking for. Of course, if you don't mind to do client customizations.
Please take this decision with responsibility for each customization:
* can adversely affect the performance or reliability of the system.
* must be reviewed or modified each time that you apply the update to the product.
So, where you choose how to adapt the system to your needs, you can try to override the function activated by adding the additional line of code:
function Activate()
{
Resize();
e.UnfreezeTree ();
Try
{
If (parent. CheckSetFocusToLaunchedWindow())
{
emphasis in the launch window.
}
ElseIf (bNewCall | bArchive)
{
If (bArchive) e.DisableKey ("add a Note");
bUser var = TF (da. UserRequired.value);
bAsset var = TF (da. AssetRequired.value);
bService var = TF (da. ServiceRequired.value);
var bFocus = false;
If bFocus (bUser) = SetFocus (da ("USER_REF$ AR_PERSON.")) DISPLAY"));
ElseIf (bService) bFocus = SetFocus (da ("SERVICE_REF$ AR_PRIMARY_ASSET.")) DISPLAY"));
ElseIf (bAsset) bFocus = SetFocus (da ("ITEM_REF$ AR_PRIMARY_ASSET.")) DISPLAY"));
If (! bFocus &!) SetFocus (da ("USER_REF$ AR_PERSON.")) DISPLAY'))), SetFocus (da. PROBLEM_DESC_HTML_EDITOR);
}
of another SetFocus (da. SOLUTION_DESC_HTML_EDITOR);
Customization. 2013.12.16 turn on the Actions tab in edit mode
If (da. MODE! = null & da. MODE.value! = "REVIEW") da. BTN_TAB_ACTIONS.ChildNodes [0]. Click();
}
catch (ex) {}
}
And a few tips to remember:
* You must keep the InCallDetails.js unchanged file. Custom function must be placed inside files Custom_InCallDetails.js, Custom_InCallDetails_Incident.js, Custom_InCallDetails_Problem.js, etc..
* This is the example of v.9.1.7 function. If you use a different version, you must copy the function in the InCallDetails.js file (it might be different for different product versions).
* Clear the client cache whenever you change files javascript or sheet style.
Good luck
Gytis
Tags: VMware
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